Commercial use - Connection time out
Comments
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Hello i have been a private user for years.
Recently i logged into my PC's from my girlfriends house (she lives in another city) and now my connection time out comes after a few seconds. For some reason i cannot stay connected anymore. Plz help or unflag my account in case it has been flagged for commercial use, because i don't use teamviewer commercially.
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hi.
same goes for me. and what bugs me the most, is that i cant find any e-mail to support for this, its only community forum. even when i try to call its only for the commercial us and not for privat persons.. I cant log into my own pc's or friends that need some help. so whould be nice if someone from Teamviewer take a look on this matter.
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Hi,
I use TeamViewer to connect to my personal phone, but being a Galaxy S9 and having issues with QS app, i use the Host one, which is tied to my account. Every time i login for anything (like file transfer) it kicks me out in around 30 seconds.
Why?
Also, any idea on how to deal with QS? when i connect, though i permit the app access, it says on the PC that the user has denied access... etc
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I have exactly the same issue.
I think there's nothing we can do. Either this is a bug in TeamViewer or company has changed its policy silently and now free sessions can last only 30 seconds per day. Stupid like a *bleep*, but this is how it looks like.
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Connection blocked after timeout
Your license limits the max user duration.
I am getting these errors while connecting to my other pc.
help me
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You **bleep** me up with your sick discovery of commercial use! once a year I go from my phone to my home computer and give out that commercial use is detected! Are you all sick there or what? This is not the first time I am writing to you and you apologize for the erroneous discovery? Isn't it so difficult to fire the stupid employee who set it up ???
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The funny thing is that those 5 minutes about which it is written is a hoax. Only 30 seconds available
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(Image deleted by a moderator. Please do not post any private information)
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Same happens for me in Windows.
Again I am experience some problems with my free Teamviewer account.
My Windows 10 was installed in 2018 and Teamviewer been working fine, for use to other computers in my home, and helping a few friends and family over the internet. But now I can only connect to others for 30 seconds.
I used to have a business account too on my working laptop, when I was working for an IT company.
But since December I do not have access this account any more, and Teamviewer have not been used for business since before Christmas 2020 form my WAN IP address.
In 2016 I had similar issued and you helped me. The case number was : [#2790380]
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Getting connection blocked after timeout and Team Viewer session has timed out and will closed
(Please protect yourself, do not post any private information. Image deleted by a moderator)
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Hello!
please delete my Teamviewer account according to GDPR regulations and inform me about the deleted data and what data it was!
Thank you very much!
Yours sincerely.
Reason:
TV is not able to differentiate between commercial and private user - going back to ***third party product***.
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Hello!
please delete my Teamviewer account according to GDPR regulations and inform me about the deleted data and what data it was!
Thank you very much!
Yours sincerely.
Reason:
TV is not able to differentiate between commercial and private user - going back to ***third party product*.
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Just let your account be deleted -> GDPR regulations!
And start using **third party product** again, the best you can do to remind TV about its roots - simple and easy remote access.
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my licence limits the maximum session duration to a partner, immediate reconnects are blocked.
what does this mean. its blocked until a time after which if i try and reconnect it goes back to say its blcoked again. seems to be blocked indefinitely. please help.
I'm a PhD student writing her thesis. i connect to a pc in my living room from my bedroom via my laptop becuase my pc is faster and has specialist software.
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Hello community. I have a laptop at home what I use for a plex media server. I haven’t any trouble using TeamViewer to connect to the laptop until 2 weeks ago. Now i keep getting time-out messages where it says that my maximum length of the session is passed but I can only connect for about 2 minutes. Is there anyway to solve this issue?
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Hello @Leling
thanks for reaching out to us. We are happy to see you in the community :)
If you have are experiencing connectivity issues due to commercial use, please request the reset for your TeamViewer ID here:
However if you want delete your account, you can find it here:
If you have a specific request for personal information please submit this request using datarequest@teamviewer.com
Hope this information helps
Best, Alena
Spanish Community Moderator :)
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Same! Very frustrating, trying to help my family members and unable to!
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I have the same problem
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I just got the same problem, caring for my mum with dementia, now can't help her to scan her mail and pay the bills.
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I just got this message from TeamViewer:
There can be cases where TeamViewer incorrectly flags your device as commercial and limits your connections even though you don't violate the licensing conditions. For more information on why this occurs, as well as a link to the reset form, please visit our community: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1
i hope it helps everyone that commented
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Hello,
I have free license on team viewer and use it for private usages
im getting this error: "Your teamviewer session has timed out and will be closed" when im trying to connect my other computer in my home
any help?
thx
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I have the same problem!
I run an update but that didn't change anything. I still get the message "Your teamviewer session has timed out and will be closed" after that I can't reconnect for 1 to 2 minutes. The next session is also autoclosing after half a minute or so.
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Exactly the same problem.
Free license, two computers and both logged in.
Those are the two messages that pop-up after the session ends abruptly:
- "Your TeamViewer session has timed out and will be closed."
- "This was a free session sponsored by www.teamviewer.com. TeamViewer sessions are free of charge for personal use. We thank you for playing fair!"
I never had this issue before and I'm currently using TeamViewer to connect to my other PC in the same home everyday for different university courses. Everything was OK until today...
One of my computers is on Windows and the other one, which I connect to from the first one, is on Debian.
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Yes, just started to happen to me today. I use it to control my uncle's computer because he has no idea how to use a computer. I have had no problems until today. It logs me out after one minute, then says I have to wait 1 minute till I can log in "Connection Blocked after Timeout. Connections to this partner will be blocked until... *time'. But everytime I try again, the time just keeps changing to add one more minute so that I still can't connect.
One interesting thing I noticed, I can still use the teamviewer on my phone to log in no problem. It's the same account info. Just can't use my computer.
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The case may be that the program suspected commercial use. Sometimes this happens with too much use, heavy loads, or other reasons.
I recommend you take a look at the explanations from this article: https://community.teamviewer.com/English/kb/articles/4712-how-exactly-is-private-use-defined
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Thanks, but that redirects to (1) "Why do I see 'Commercial use suspected' / 'Commercial use detected'" and there's no message saying "Commercial use suspected", nor "Commercial use detected".
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I use the software free at home!!! and also get after 1 minute connect the message 'time-out from the TeamViewer session.
And again problems seems only to be solved, by buying the software.
So, i try to find new software, because this is *bleep*
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I'm trying the "Reset Management" in case @Robert_Master is right.
https://www.teamviewer.com/en/reset-management/
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Hi All,
I went through the process of declaration for non-commercial use a few month ago. It had been worked fine until now. Then, today, when I tried to connect to my mother's PC it started the old, well-known 'game', saying that too many sessions, commercial use detected and so on.
Is there a need for renewal from time-to-time?
Is it possible to play this fair? I am asking this question because the word 'fair' is shown in your messages every time I use it. These sudden 'games' don't seem to be fair to me. Maybe my English is not good enough and so I don't know what 'fair' means...
Just to clarify: if you really allow us to use it for free, we would really be grateful. If you want to play 'games' just let us know and I promise that I won't try to use it.
Please try to be honest. Thank you in advance.
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This happens after about 1min
Then this :(
Then when I try again I get This;-
Can anyone help if not I will have to go with **Third Party Product** :(
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