Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

ThomK

Is there any way to get TeamViewer reset so it does not think I'm using this for commercial use?

I am at my home trying to connect to my parents who are at home. No commercial use here.

Yet, it keeps disconnecting after around 30 seconds saying that it is going to lock me out of my account.

This is really unfortunate

albert149

This issue is exactly what is happening to me. I am in music creation and since this lockdown, I help friends when they have problems with their recording software and help my sister with her computer problems since I can no longer go there. I don't charge for it; these are friends and family.

What is the red flag that I seem to have triggered? Too many friend/family?

afong_98

Received message "Connection blocked after timeout" when try to start a teamviewer session. This issue happened on 2017, mistakenly think that I used Teamviewer for commercial use. I am straightly using Teamviewer for personal. Anybody has customer service number? How can I get my id unblocked.

mahamad0106

Excellent service

inflightt

My account keeps logging me off within one minute of me logging into a computer in my house on the same network. I've submitted the form that TeamViewer says to have ID reset, but it still does it. I only sent one TeamViewer ID, do I need to send different ID from all the computers in my home to be able to log into them without being kicked off? I am a disabled vet and unfortunately I live in a 3 story home, so I rely on TeamViewer to be able to remotely get into my children and the other computers in my home to keep them updated. Any help that you could provide would be greatly appreciated.

Osyrass

Hello, my ID has been flagged ans suspected commercial to my personal desktop computer and all o fthe docs I find tell me to go to https://www.teamviewer.com/en/reset-management/. When I go here the site asks me to log in and when I do, the page does not recognize that I have logged in or provide me with the form to fill out.

Am I missing something?

Thanks

Danny

sillycat41

I'm using the free version of Teamviewer and only use it one or twice a month to help friends. Today I try to log on to a friend's computer and got bumped off after 30 seconds! Message: "Connection blocked after timeout". Anyone know how I can contact Teamviewer to lift this block?? I can't find the form for requesting help. Thanks.

asianqueen

Please add me to the exemption list as I don't use it for commercial. It's only to access my computers from multiple locations and sometimes help friends/family/relatives with their computer issues. No money involves.

wstewart77

I did not realize checking my work's email was in violation. Is it OK to use my work computer to check my personal computer? How about my cell phone to check my personal computer? My Personal computer is bill.

Locke896

Why is my account marked as commercial use when I try to log into my computers? This is completely personal use not commercial.

lowmanontotempole

Mine does that but also tells me that it looks like I'm using teamviewer for commercial purposes. I have never done it for that so I don't know what they are getting at

autopatch

It seems like everyone is having this same problem. Since there has been no response from the TeamViewer Team, I have switched to **Information removed as per Community Guidelines**. I recommend that folks evaluate alternatives and take them at your earliest convenience.

This kind of corporate response to a widespread problem is unacceptable.

Hashbrowns

I have the same problem

mschieffer_outlook

I GET CUT OFF AS SOON AS i LOGIN TO MY LAPTOP, iT TELLS ME i'V BEEN LOCKED OUT FOR A MINUTE OR TWO. I had been using. any thoughts?

mschieffer_outlook

I GET CUT OFF AS SOON AS i LOGIN TO MY LAPTOP, iT TELLS ME i'V BEEN LOCKED OUT FOR A MINUTE OR TWO

KroKoDill

I have a restriction due to suspicion of commercial use. When using TeamViewer, I do not get commercial benefits directly or indirectly. How To remove this restriction from me.

jimparker_63

For some reason, I was flagged for commercial use on the free version. I use TV for personal use only, mainly between my desktop and laptop PCs. This issue was resolved, and I was able to connect to these two PCs again.

I also use the TV app on my iPad to connect with my PCs. After the commercial use detected issue was settled, I started getting a 'session timed out' message on my TV iPad app after about a minute had passed.

I'd also get an error message stating 'you are blacklisted or not allowed list my this partner'. I haven't set up a blacklist, whitelist, or not allowed list. Everything is pretty much in default mode.

I wrote a review, and now I can't connect to either PC with my TV iPad app at all.

Now, when I attempt to use my TV iPad app, it starts to connect, I get a request to type in my password, and I then get a message stating my password is invalid, which is not the case.

I'm VERY frustrated here! TV won't assist me at all, and I can't find anything on the internet or YouTube regarding this error message issue.

TV worked great for me until I was wrongfully accused of commercial use on the free version.

So, I need assistance so that I can use my TV iPad app again to connect to my PCs, and eliminate these error messages.

Any assistance would be MOST appreciated!

Thanks.

Phafi11

I am having the same issue.

Ampnerd

I keep getting this error message when trying to connect to anyone, whether it be a friend in another location, my partner to her computer in the same house, or even to myself, my other computer.

Any ideas on how to fix this?

Loopy

They are trying to squeeze as much $ as they can from users that's what is going on. lol, it's sad. The users they are blocking would never pay $600 for this software. I guess I have to setup VPNs for my friends and family and use RDP instead. This aggressive user flagging has been very annoying.

csgalloway

The support session timed out right after connection. Not sure what is going on....

JaneA

I keep getting a message after the connection to my Father's PC times out. The last time it timed out in 30 seconds.

This is the error that I get. I need to be able to help my Dad and since I live about an hour and half away from him and this is the only access I have to his PC.

Can someone please help? We are both running the free version of team viewer on a Windows 10 PC with the latest version.

upgradde

I have used team viewer for years to help my friends with issues, and yesterday I tried to remote into my friend's computer and it the application said that it had detected commercial use. I've never charged for my help, and I've never used teamviewer for work (we have our own remote software). When I connect, it automatically disconnects and says I can't reconnect for ~18 minutes.

I was hoping someone could go into my account and clear this issue up.

His ISP is Cox Communications (persona, non-business) and my ISP is AT&T (personal, non-business).

**Information removed as per Community Guidelines**

We had to use **Information removed as per Community Guidelines** last time, hoping to switch back.

csgalloway

I have no scanner to rescan the PDF in the process to reset the ID. Advise please.....

Also called and problem with your phones....

moorlaggr52

I would love to know why this is happening. I need Team Viewer to help my 94 year old dad with his computer. How can I fix this problem?

moorlaggr52

Thank you for responding. I am not sure what to do. Any suggestion to fix this problem?

autopatch

TeamViewer never used to do this. What has happened and how is it going to be addressed in the next software update?

Cigar

I have a free account. When I login from my IPad I am restricted to 5 minutes supposedly because I am suspected as being a commercial user. Not sure why as I just installed this software and have used it only twice for less than 2 minutes total.

To be clear, I am not a commercial user.

ajp1985

I have a free account and it keeps saying I have a commercial license. this is the worst company and product ever. im very disappointed

JukEboX

Greetings,

I have been using TeamViewer to help my elderly family around the country for over a decade. I have used it alot more in the past but as of recently I haven't used it as much the past 5 years. I also use it to access my computers at home from work or on trips. I am a free user and have referred people to Teamviewer for a long time.

Recently when I am connecting to my home computer I am only getting sessions that last 60 seconds and then they are blocked. Can you tell me why this is happening? I don't use it enough to justify $1500 a year subscription.

Why am I being limited to 60 second sessions all of a sudden?

Thanks.