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Commercial use - Connection time out

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  • Enrico70
    Enrico70 Posts: 0 Newbie

    Me too. Using for the mom and a friend with mental retardation.

  • lhardr
    lhardr Posts: 1 Newbie

    Hi

    I am using TeamViewer to support my 83 year old dad. Its worked great for years until today. Now I get kicked off within less than a minute with a message telling me that it is blocked or timed out and that my (non-commercial) license only allows for one connection at a time. But I am only using one connection.


    I updated to the latest versions and rebooted both machines but I still get the same message. Can you guys point me towards a resolution of this problem?


    Best regards

    Lars

  • ptaa
    ptaa Posts: 13 ✭✭

    Hello,

    I have had this situation for a couple of weeks now.

    Followed the instruction and asked online for opening my license. Sent in the signed document. No change. Attempted this two times. Still the same.

    I have been using TW for several years purely for hobby purposes. I give help to friends when they have problems with their digital ham radio communication. My usage pattern has not changed over the years. I used it very infrequently, except when some problems persisted, and extended help was required.

    Is there any hope in getting permission to use it normally again?

    Best regards,

    Per-Tore / LA7NO

  • for a long time, connecting with another person lasts less than a minute! I have to use other companies. Please fix the problem.

  • Shaidi
    Shaidi Posts: 0 Newbie

    Go to Teamviewer.com/en/reset/ and fill in form with your ID on Teamviewer , put in comments that you only use for private

    and send

    wait few days eand then you get mail

  • 5uch
    5uch Posts: 10 ✭✭

    Same problem here as reported by this and other users.

    This time no mention of "suspected commercial use" (as I received two years or so ago, but after couple of months of waiting and 3 declarations of private use... the restriction was lifted).

    Only possible reason is I have spent significantly more time on TeamViewer helping during recent days with my old school friend - (tutoring, setting up, maintenance of his PC and phone ... he is absolutely IT illiterate). Private use.

    Any idea what to do?

  • 5uch
    5uch Posts: 10 ✭✭

    Same problem since yesterday (March 19th) here.

    I use TeamViewer to help my family members and friends (often older people and IT illiterates) - that's private use I think.

    I have to say I spent more time on TeamViewer in recent days helping my old school friend with setting up his PC and phone and some tutoring (he is a real IT illiterate).

  • vdelimpasi
    vdelimpasi Posts: 2 ✭✭

    I have the exact same issue. It is really frustrating and I can't help my relatives any more!

    Does anyone know why? Is there a way to fix it?


    Thank you

  • vdelimpasi
    vdelimpasi Posts: 2 ✭✭
    edited March 2021

    Any help would be appreciated.

  • blocker
    blocker Posts: 1

    Dear Sirs

    I'd like to claim that my TeamViewer account is suspected as Commercial, however I'm using it only to access a couple of my own devices and my parents' PCs. I can prove it by providing all the necessary data about each device. Waiting for your comments. Thank You!

  • garycase
    garycase Posts: 7 ✭✭

    I've had this exact same issue for several months now ... I think it started in mid October. I've tried contacting Teamviewer, but had no luck.

    This makes Teamviewer effectively completely useless ... my sessions time out in less than a minute after I connect.

    I've used it for years to help friends & family (most are elderly in their 70's & 80's) ... but haven't been able to do so ever since this problem started in Oct or Nov.

    I've tried uninstalling/reinstalling Teamviewer -- and even installed a clean copy on a different computer. All to no avail. Has anyone managed to figure out a solution yet??

  • And it will be blocked until....

    I have had this free license since like when TeamViewer started as a company - so why start blocking me now?

    Really?

    I don´t use it commersial.

    Use it to help my mom, dad and kids.

    https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1?_ga=2.125053314.922529098.1616265975-1413991322.1616265975

  • And the annoying thing is that this https://www.teamviewer.com/en/reset-management/

    Doesn´t work at all at Chrome - but on Firefox

  • SanE
    SanE Posts: 2 ✭✭
    edited March 2021


    Can I roll back the update? or remove and install earlier version?


    I'm using Mac OS high siera


    Thank you

  • Hood
    Hood Posts: 0 Newbie

    same here...

    I'm using Windows 10 Pro

  • Goldberger
    Goldberger Posts: 1

    i got the same.. I have been using team viewer for YEARS.. today i thought as i got to work i could play something via teamviewer on my home gaming desktop and i got first time a "commercial use detected" message... even my phone does that now too. I been mostly using my phone to access my pc but now its limited to ridicilous 5 minutes, thats not enough to play any games.

    i mean 100% of my teamviewer usage is gaming purposes remotely. If gaming is commercial todays standards i am shocked.

  • Francoforte
    Francoforte Posts: 0 Newbie

    i got the same... using Version 15.15.5 under Win10.

  • Schauwi
    Schauwi Posts: 1
    edited March 2021

    Same here and I am really disapointed. I tried my dad (aged 70+) to get his Outlook working again, and I get disconnected after 58seconds stating, that the Session-time is limited and I may not reconnect for one more minute. Waiting a minute does not help but just increase the counter for another minute.

    I have not used TeamViewer for over a week, and I did surely not connect to more than 3 devices in the whole year 2021, so I am really dissapointed and will look for another solution. Thanks to build in dyndns in all Fritz!Boxes and OpenSource Software available, most features of teamviewer are simply replaceable

  • Spojler
    Spojler Posts: 1 Newbie

    Dear Sir/Madame


    Recently I got problem with TeamViewer, I'm using TeamViewer from time to time to connect to my computer at home or help my family remotely. Yesterday I have two strange issue: At morning I try to connect to my father computer to fix up something but I got kicked out from session due time limit and I cannot connect again, second time I try to help my nephew to fix up problems with microphone for incoming remote classes and again i got kicked out and again cannot connect again due time limit.

    Please help.


    Best Regards

  • MattiM
    MattiM Posts: 1

    Sama täällä windows 10

  • LaurentVSGent
    LaurentVSGent Posts: 0

    Got the same problem for a while now. Would like to know the fix as well :/

  • VlakkieUitDenHaag
    VlakkieUitDenHaag Posts: 0 Newbie

    Got the same problem. I just logged in by my father and I was disconnected after a couple of minutes. Long before the hour that I normally would expect to grant access. I tried to explain things to my father but he (being somewhat of an illiterate concerning computers) did not understand why the connection failed repeatedly.

    At first I thougt the problem could be caused by me using an WiFi-connetion but after I connected the laptop directly (via cable) with the modem it occured again.

    I am somewhat concerned with respect to this problem. I also tried to find out if the problem was being caused by problems by my serviceprovider (KPN) but this don't seem to be the case.


    Please react!

  • VlakkieUitDenHaag
    VlakkieUitDenHaag Posts: 0 Newbie

    Same here I am using Windows 8.1

  • Nate882004
    Nate882004 Posts: 0 Newbie

    Same. I assist my very small church when I can't be there in person but this morning it's timing out before I can even open any programs. Team Viewer is a worthless program as its currently working.

  • UDAK
    UDAK Posts: 0 Newbie

    seems ok again for me

  • johnny_chronic
    johnny_chronic Posts: 2 ✭✭

    I am also having the same problem. I bought a VPN and started using it and Teamviewer went all whacky saying I was not commercial and started closing my connections.

    I've had few problems with Teamviewer over the years. I hope they fix their problems with VPNs in the near future or I'll be forced to stop using the product and find something else.

  • Exjangler
    Exjangler Posts: 1

    Same here. TeamViewer is now useless, because every connection I try times out (on Windows 10) within a very short time and refuses to reconnect. What is even worse is that for free users there is now no way of contacting the TeamViewer people to get any answers. This is a very poor attitude by the TeamViewer people and is a marked change. They used to be responsive and helpful.

  • Poulet33
    Poulet33 Posts: 0 Newbie

    This is the most annoying thing ever. I got my IDs reset because I thought it was due to commercial use suspicion, but it did not change a thing.

  • cyoung5
    cyoung5 Posts: 0 Newbie

    This is the kind of behavior it normally has when there is commercial use suspected however you usually also get a pop up message explicitly saying commercial use expected. I'm not getting that. I have three computers in my home that I use teamviewer to connect to within my own house. I have a physical disability and as it happens today my home health aide could not be here so I'm stuck in bed on my laptop. Cannot email customers support because my email is on my other PC that I can't connect to because teamviewer is screwed. I sent them emails and affidavits in the past swearing that it is not commercial use. So this one is sounding more like a widespread bug then individual commercial abuse. Let's hope they get it fixed quick.

  • Big_Banana
    Big_Banana Posts: 0

    Ironic, I dialed into a remote PC and got booted when I opened Outlook remotely. Wonder if that is a trigger for commercial to them?

    All I know is this is getting stupid. When I do buy an app like this, it wont be this one, just due to my experience in regards to this issue