Commercial use - Connection time out

t95max

There was an error rendering this rich post.

N3S7OR

Hi!

I did a license reset, as suggested, even that i never got a message about suspected commercial use. The connection still times out when i using my phone to remote my PC, if I'm inactiv on the app. Is it so that the free licence is limited so you actually can't be inactivity on the app? There are no setting in the app about time limit, like on the desktop app. I only use teamviewer so I don't need to use my keyboard and mouse, that's hidden away, for start up games etc. When the connection times out, the games got minimized and the window "This was a free session sponsored by Teamviewer..." are shown. Nothing about suspected commercial use. So I need to connect again to be able to play further, and after 5-10 minutes the same thing again... Is the app programed to be limited like this or am I missing something???

Regards!

danka1619

I am considered as a commercial user and when i tried to reset my ID licence noting append when I click on the "generate PDF"

crshovrd

Hey there community, I've been having this issue for a while, but I just haven't cared enough to seek help. However, I'm traveling for an extended period of time and it's severely impacting my ability to work.

I have the free license for personal use connected to the macOS system at my house. Every time I connect, it says I only have 5 minutes because I'm using some kind of commercial setting that isn't licensed.

Can anyone help me get to the bottom of this?

Thanks in advance!

FrancoG

From what I have been told, I have been considered a professional, but I am not. What can I do to return to my normal management?

PieOPah

For some reason, after about 30 seconds, my TeamViewer connection is being dropped with a message saying the session has timed out.

I am using the free version and it is for non commercial use - there is also no message to suggest that is what it is doing! Once dropped, it takes a while before I am able to reconnect.

Is there a general issue or is there a problem with my free licence?

Thank you,

snige

I have been using teamViewer for some time and today I have an issue with connecting.

I connected to my remote PC and started working on that PC ... 30 seconds later the session closed with "Your TeamViewer session was timed out". When I try to reconnect I get a message "Connection blocked after timeout" with "session blocked until xx:xx" (xx:xx is a time) .. I wait for the time to past and try again but get the same message again. I wait 5 to 10 minutes and am then able to re-connected but am thrown off again within 30 seconds. Last time in I did manage to check options, advanced and see the timeout timer is set to "Off" so this should not be happening.

Any help would be appreciated as

snige

I have the same issue today .. ignoring the message time I found that waiting 5 to 10 minutes I am able to re-connect but 30 seconds later I am thrown off again.

VideoMaster_1

I had the same thing happen to me 2 weeks ago and it is happening again this morning. My account was reset then but needs to be reset once again. The link provided in the chat goes nowhere

Harry559

Is there a specific form to request this on my account? I use this about 1 or 2 times per week for access to my parents computer, and lately it has been identifying this as commercial use. How do I properly specify my situation?

joshsroka

looks like I am getting flagged for commercial use. I use TeamViewer to login to my dell because I hate the keyboard and prefer to work off my MacBook. Can I get it reset?

GT_USF

I've been using TV for years as a university employee to remote login from a Mac to a Linux PC on campus. I went through the process a few months ago of verifying the Free account, rather than Commercial, and that was straightforward. However, beginning today, TV is restricting my sessions to 1 minute, which is completely unworkable. What has changed?

Bob_K8NY

After using Team Viewer for the past 4 years for personal use only, as of today my connection is limited to < 5 mins. I use Team Viewer only for personal use , I am retired and have 0 commercial endeavors.

TeamViewerPaul

I am using the free license (non commercial use only), and last week I traveled to my mother's to set up teamviewer on her tablet so I can handle any issues she has from my home (we're talking a few thousand miles distant). I tested it while there to make sure it worked, and it did. Now I am getting errors of an immediate session timeout, followed by the unable to connect message due to maximum session duration.

**bleep**?

chw

same here! I havent fixed it yet

Mike_Cornwell

I have suddenly started receiving a message that I am timed out as soon as the correct password for the remote computer has been entered, is there a mal function

DBrese

I tried to reset my account. TV was timing my connection out. How long does this take

Goofey

I keep logging in and I can log in and then it almost immediately boots me off saying it has times out and then I cannot log back on for a while...free version

tduck22

this problem happened a couple weeks ago as well.I go to log into my personal account, which Iuse for emal and get a popup, stating I am over my limit on my license.Mine is a personal account, not commercial account.Can I once again get this corrected?

M0UNN

The same here, started blocking connection yesterday, time to ditch?

pinto2

I am using the free version but as of this morning I cannot connect to any of my home pc devices for more than about a minute initially and then it will not reconnect again.

Message reads: Connection blocked after timeout.

Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

Connections to this partner will be blocked until xx.xx.

xx.xx being the time about a minute later but then blocks and says the same thing again even if I leave it 2 minutes.

I only use this to connect to my home devices mac or pc. Rarely I may help out a family member but I do not use it on any work devices or use it commercially. I have no message to say commercial use detected. (I have received that message a couple of years ago but that was resolved by TV support checking the log files.)

Does anyone have any ideas on how to remedy this as emails to support@teamviewer.com no longer work as you have to log tickets via their web portal but doesn't apply to free license users?

wsgjr

I have been using Teamviewer to help my parents with their computer. recently it stopped letting me link for more then a minute or two before it says I have to wait 15 minutes to connect. I do not cheat. I use Teamviewer free version to help my parents only. Is there a setting I need to update?

lesaint

Why after making a connection with another person am I uninstalled after just a few minutes. Before, I used teamviewer for several months and nothing disconnected me with my partner who was always the same. 🤨

Kalosan

Hi - I am using Teamviewer to help my mum with her laptop. Getting a lot of timeout / commercial usage suspicion notice recently. Been there before (9/24/2020), the solution was for TeamViewer to re-flag the usage as "personal". But now it seems we can't reach the support directly for this (tickets are only for paying users). If anyone has a way to get to the support...

coj

i too have been having this issue and today i don't think i get even a minute. if they are trying to kick the free personal users off just say so . that way we can look for another alternative or maybe have a 1 time charge that if it's not stupidly expensive I might consider paying a 1 time fee. otherwise i'll be looking for another company.

VickiHomeComputer1

I have been using my laptop to access my home computer. I have had surgery and been using laptop more - my access has been blocked. How can I get my access back?

Information removed as per Community Guidelines

RobM1982

Teamviewer keeps timing out and then locking me out for 5 mins. It is only letting me use the free version for less than 5 minuted at a time. Then it kicks me out and if I try to log back in it locks me for 5 minutes before I can log back in. It only recently started this two weeks. Also, half the time it tells me my email cannot be found or it fails to send the email for me to allow another computer to register to my account sign in. This is a huge problem.

PNill

I have this same thing happening at the moment with "Connection Blocked after timeout" it's really annoying and I'm connecting to a **bleep** arcade machine in my living room the only other thing I connect to is also in my living room and from what I've read this is them mistaking my usage for "Commercial" usage.

CMJ_Success82

I get kicked out within a couple of minutes of connection to a remote computer. This just started recently.

I used to be able to submit a support ticket to fix the issue but cannot anymore as I am a free user.

Can a support rep monitoring this forum please reach out so that the issue can be resolved.

Thank you

tomthehuman

This is also happening to me! It must be a bad update!