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Commercial use - Connection time out



  • rchan
    rchan Posts: 1 Newbie

    I'm trying to connect to my Father's computer to get some files to help him file his taxes.

    I haven't connected to this computer in a while.

    I connect on to his computer and in about a minute or so. I get kicked out and I try to reconnect and get this:

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license

    Connections to this partner will be blocked until 21:35

    I'm using version 15.16.8 (32-bit)

  • clee1978
    clee1978 Posts: 0 Newbie

    I am having the exact same issue. All I am trying to do is assist my friend with some computer issues that he is having; however, I don't stay connected for more than thirty seconds, and I am kicked out. I do not use this software for financial gain, only to help my friends and family when they need computer assistance, be it macOS, Windows, Linux, etc. When I visit the TeamViewer site and on the application itself, it states that I am using the free account. I am using version 15.16.8 64 bit and the behavior is the same on macOS, Windows 10 build 20H2v2 and Linux. Please assist us, TeamViewer! Thank you.

  • Sunhee
    Sunhee Posts: 1 Newbie

    Hello, I am Sunhee.

    Recently I have been blocked when I was using Teamviewer.

    The program said I need a commercial license.

    But I am in the academic field and used TeamViewer with my friend for coding the program or R.

    Could you permit my Teamviewer access?


  • Hi,

    I have been using Teamviewer for a long time around 8 years. I have three PC's at my home that all have it installed. One of them is using a VPN and has no screen. I use this PC for my Onedrive storage and media. Anytime I connect to this PC for remote control after a minute TV kicks me out and won't let me reconnect for a certain period. Why is this? How do I fix it?



  • lazza79
    lazza79 Posts: 1 Newbie

    I have 4 PCs in my TeamViewer account and recently I am being kicked out after about one minute.

    Could you please help?

    I have a free license and I don't use the PC for commercial purposes.

    Thank you!

  • ThinkOfANumber
    ThinkOfANumber Posts: 0 Newbie

    I'm in the same boat today trying to help my 81-year-old dad. Constantly disconnected and then timeout messages.

  • lazza79
    lazza79 Posts: 1 Newbie

    I have the same issue.

    Please help!

  • JonathanChristie
    JonathanChristie Posts: 0 Newbie

    Had this appear a few weeks ago. submitted a request to have it 'unblocked' (not for the first time either) and it worked for a couple of weeks. now its re-appeared. I gave up the convenience of using if for a homelab connection a while ago too.

    This really is becoming a pain in the proverbial.

    I'm probably being over cynical but it seems like crass move to force users into purchasing when they need it most.

  • Libertay
    Libertay Posts: 0

    This is happening to me too. I connect to my home pc, then it closes and tells me I have to wait. When I try again it does the same thing.

  • rchan
    rchan Posts: 1 Newbie

    It's been happening to a lot of people since yesterday.

  • Wagman67
    Wagman67 Posts: 0

    Well, I see we are all in this boat. I don't see TV either attempting a resolution or letting us know they are attempting a resolution. It is free, so I guess I am getting what I paid for, anyway.

  • skube
    skube Posts: 0

    This is so frustrating and really not endearing me to TeamViewer.

  • Other1
    Other1 Posts: 1

    Before I continue. I only use Teamviewer to support my family that lives in a different country as me. I do not receive any compensation for helping them.


    There are many posts on the internet mentioning that Teamviewer will detect connections over VPNs as commercial use. Currently I am using a well known VPN service that can be used to tunnel internet data through any country of choice (For privacy purposes). Teamviewer has not detected any connections over this VPN as commercial use. Neither has any of my friends ever reported that their Teamviewer has been marked for commercial use when connecting through one of these commonly used VPN services.

    In addition to the VPN software service I just mentioned, I want to install a second Free VPN program (Free for personal use up to 5 PCs) that will allow me to access my fathers PC via a fixed IP in the created VPN network so I can synchronize his personal files to me for backup purposes.

    How do I know if the second VPN program will be considered as commercial use, or if it will be treated as just another personal use VPN program like the first VPN package that I mentioned?

    Can someone please provide more detailed info as to what type of VPN is considered as commercial use and which type is considered as personal use?

  • clouds73
    clouds73 Posts: 2 ✭✭


    I'm not a company or anything, I'm just a dad who connects daily to my son's computer and teaches him! He is only 9 years old, and he's is struggling with his online schooling, so I have to connect daily to his computer and help him study because unfortunately, I don't live with him. I connected once to my daughter's computer at the same house, but it's always my son, every day. Now, TeamViewer closes after 1 minute and won't let me stay longer and also won't reconnect immediately. This is a disaster for me because my son needs me and all other remote software isn't that efficient. Please, can you lift this limitation? Thank You

  • Rooster
    Rooster Posts: 0 Newbie

    Same issue, no idea what this is about. I have not used my TeamViewer all week. Seems a little shady on Teamviewers side.

  • SneakyGit
    SneakyGit Posts: 0 Newbie

    Ditto .. I have not used Team Viewer in a couple of months

  • Rctaets
    Rctaets Posts: 0 Newbie

    Same timeout issues.

  • Mba7th
    Mba7th Posts: 0 Newbie

    same issue here, it connects for 1 minute only

    issue only on my ipad pro

    connects fine thru iphone

    didnt try it on any os or devices

  • dasnipa13
    dasnipa13 Posts: 0

    I help alot of friends without ever receiving any compensation.. EVER. And I have been disconnected for the same issue.. many times.. this should be remedied.

  • Catlady7310
    Catlady7310 Posts: 0

    Same issue here since I upgraded to the most current version I only

    use to help my friends with no fees involved. I have been using this product for

    many many years now

  • Stildreamn
    Stildreamn Posts: 0 Newbie

    I'm also having the same issue but don't see anyone posting how to fix it or if there's a problem with the Web site

  • Jinen
    Jinen Posts: 0 Newbie

    Same issue...any resolution, please help.

  • swaichulis
    swaichulis Posts: 1

    How do you reset your Team Viewer ID for the free personal use version?

    I'm no longer able to connect to my computer at my other house.

  • Mazza154
    Mazza154 Posts: 0

    Same here, any update on how to resolve this?

  • Nomjan
    Nomjan Posts: 1 Newbie

    Hi Team,

    I support my uncle based in Sweden for he is an elderly person with not much computer awareness. Lately my support sessions are timing out within a minute and am unable to help his issues.

    Any idea how to get this sorted?

  • Gex
    Gex Posts: 0

    I am also getting this timeout after 30 seconds and I also look after my 85 yr old mothers PC setting up Skype meeting with her brother in the UK. I am also becoming frustrated.


  • SerGoy
    SerGoy Posts: 7 ✭✭

    Same thing for me ... I'm helping friends but the session ends after 20-30 seconds ... I didn't have this problem before. What should I do to solve the problem?

    Québec, Canada

  • mcochi
    mcochi Posts: 3 ✭✭

    I am having the same issue I'm getting the error in the attached


  • SerGoy
    SerGoy Posts: 7 ✭✭

    I am using the free personal use version :

    I'm helping friends but the session ends after 20-30 seconds ... 😪

    I didn't have this problem before.

    What should I do to solve the problem? ❓️

    Am I in the right place to solve my problem?


    Québec, Canada

    You can also answer me in French

  • OPS_UK
    OPS_UK Posts: 4 ✭✭

    I am having the sdame issue. I hve tried fo9llowiung the reset procedure but it asks me for my country, UK, and my post code. I enter my post code and it tells me it onlyt accepts numerals. UK POSTCODES ARE NOT JUST NUMERALS!