Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

happygilmore1979

Good Day everyone,

This is the message I am receiving now, I am not use this for commercial use at all. I use this program for my church to do the updates on the pc and have been doing this for years. Recently only change that has happen was church got google fiber business line before that was a different business ISP.

Can someone please help me with this issue, so I do not have to stay at church for hours to do the windows updates.

Commercial Use Detected

This software seems to be used in commercial environments please note that the free version may only be used for personal use

your session will be terminated after 5 mins

please check our website for further information

kiron

How can I convince the overlords at TeamViewer that I am using it for personal use?

Ingvar_2001

My connection to a friend in the USA closes (is timed out) after a few seconds. Why?

azthroop

I was recently flagged as using Team Viewer commercially, even though I only use it for personal purposes. I created a support ticket explaining my usage and requested to be reset to personal use only. This reset worked great and I was back helping my 88 and 90 year old parents use their computers via Team Viewer, when they need a little help.

Unfortunately, now both of their individual computers have been flagged with the same error messages, and on one of their computers, it lets me login for less than 5 minutes and it isn't enough time to create a support ticket off of their personal machines/computers. I tried to create another support ticket, on their behalf recently, but Team Viewer won't allow me to create another support ticket. It seems that, since I don't pay for a license, I don't get any more help? This is very frustrating for me, but has created a real safety issue as they are not able to manage their online prescription renewals/payments on their own. Support...Please email me [removed per Community Guidelines] with a solution asap

Lokto

Hello,

I got block from logging to my windows 10 machine because commercial use is detected. (Lol?)

The pc never leave my home, 99% of the time I connect from the same network from my phone and this behavior is detected as commercial?

Sound a bit strange for me.

Any way to have it unlocked?

Lokto

So I'm supposed to contact you because you detected commercial use but I can't contact you because I'm a free user ...

SarahW

I am using TeamViewer's free, non-commercial version. I have only used TeamViewer to connect remotely my laptop computer to my desktop at home. Suddenly I am getting a message that I appear to be using TV commercially and I need to upgrade. Then I get kicked out of my remote session and told I cannot rejoin.

Did I change a setting or do something to cause this to suddenly start happening?

Any help appreciated!

jdlopes

Extremely frustrating to be locked out! This is personal use, not commercial. I'm accessing my server, in my office, from my workstation 3 feet away! I am constantly locked out of my server. I've been using TeamViewer for many years and had recently installed another program because I don't have the same stupid issues!

Get a grip, TV!

Ew_2024

Hello. I have a free license for private use. I only use it to help 2 elderly people with their computer - updates and more. Lately I find that I get a timeout very quickly. How can I fix it so I don't get kicked off all the time.

BobL1952

Today I had an answer from TeamViewer.

Yehhh, they did reset my ID, thank you TeamViewer!

It seems to be important that you enter ALL ID's (up to 10) you need to work with TeamViewer.

Ij your ID has been reset, but the ID of the PC you contact with is still known as commercial user you still will get the message "commercial usage"

Stay hopefull and describe clear and honest what you do.

But remember that TeamViewer uses a tool to check what you do and can get confused again.

Also contacting home and office PC's or using it for a non profit company will be noted as Commercial usage.

That is written in their explanation

Kenwy

same for me... and i'm using the program to connect only to 3 pc's, maybe someone will can help us

redavenger

what **bleep** is going on teamviewer? i have a android phone and it says i am using teamviewer commercially. And when i tried to reset it i got a rejection email, with a link that does not work.

please fix this up.

el_chazmo

UPDATES: I have reset all applicable IDs (not account) 5 times in the last week. Any time I connect from an android phone... Commercial suspected. No idea what to do. Does anyone know why, even after resetting, it gets flagged again straight away?

amuror

Hello i am here again;

i installed a minecraft server to play with my friend on another machine inside my house ( and again the commercial use stuff come out) can you fix this ? i already compiled the reset request and add all my team viewer usually use;

Verify your stuff and please free me from jail as its another machine inside my house not somewhere else; i could just get up and go in the near chair to do stuff xd but as i said up and before , i am old and lazy to do this :\

Can i know at what point is my ticket to check / no commercial use and reset and get rid about the messages and timeout ? :O

thanks

Jeanmarcn

Hi all

It seems that TeamViewer is tired of letting us, small users that are trying to help family members, use it without paying for software.

I say ok cool we'll use **Third Party Product**, at least it works for more then 5 mins

PS: it was working great then they said "here is an upgrade go ahead and use it" now I'm stuck with the commercial use screen when I try to connect to friends or family. Not cool, really not cool.

ohiodriver

I have used TeamViewer for 15 years I connect to one friend's computer he has 3 and I have connected to all 3 but 99% is to his main computer. now it flags me and cuts the connection after 5 min. and then I tried to chat and it hung up on me and sent me chasing through a bunch of useless help pages

greg54js

So I legit use TV for family computer management. My parents are in their 60's and they don't do technology well. So I have been using TV for the last couple of years as I am not close to them to drive over and take care of things. So today, I have to help my mom with her FB password and I get the notification I am doing commercial use stuff and will have to spend 50 bucks a year to continue to maintain my family's computers.. *bleep*.. I am not paying for that so what is the deal here?

BobHails

Looks like a lot of people are encountering the same problem. TeamViewer doesn't seem to be in a hurry to fix it.

BobHails

Same here!

davideval

Hi, I have the same problem!

AmenAbdulwahab

Hi guys!

Can someone tell me how to get rid of this limitation?

MSN_GOU

I am only trying to help my family, but TV states that I am using it for commercial purposes, and limitates to around 1mn of use per session... how do I get out of that?

eyurtese

I have the same problem. The worst is that there is no way to contact TeamViewer and explain this. I just went to app store and gave 1 star review. It seemed like that's what I could do only.

BobL1952

https://community.teamviewer.com/English/discussion/comment/153886#Comment_153886

I have had this once before and that thing was fixed within a day.

This time I am waiting for a correct responce now for almost a week.

I moved to **Third Party Product** although I prefer the TeamViewer way of working more.

But when it does not work, it does not work and then finito TeamViewer 😝

Charley000

After several years of using TeamViewer when I travel to visit my son, grandchildren, on vacation, etc., suddenly they decided I was using it for commercial use. I have been retired for years. I tried to tell them I wasn't using for commercial use. They send an email with a link to form to fill out. Unfortunately, the link was a bad link that is not reachable.

I have tried several times from the website, by email, by phone etc. to reach someone to get this resolved. I GET NO RESPONSE.

I would consider paying for it if the price was reasonable. But to use a few times I year when I travel to access my home computer to get at my emails, pay some bills, etc.?

Any way to get in touch with TeamViewer?

BobL1952

https://community.teamviewer.com/English/discussion/comment/153878#Comment_153878

Probably never. At least I am waiting now for almost a week for an answer.

Maybe they are now aware of the issie and try to have it fixed, or TeamViewer forgets all the loyal private users giving good reviews and make other commercial persons buy a TeamViewer License

Leepylee

I constantly get "Suspected commercial usage" notification on my account, i've reset it 5 maybe 6 times and it pops up pretty much instantly. It says "Free version on the software" any assistance would be brillant as it cuts me off during support with family.

sberger11604

While I was able to have my free personal-use Teamviewer (TVW) license restored, the family users that I connect to simply don't have the capability to jump through the hoop of keeping their licenses free. They are not computer-savvy and thus the entire reason for my use of Teamviewer in the first place.

As a long-term user of TVW, I didn't appreciate the accusation of my using the software for business. Never have. Not in 15 years. User data would have supported that, had it been looked at. Instead, I'm accused, curtailed, and denied access, in return for 15 years of honest use and a LOT of word-of-mouth recommendations.

The approach Teamviewer took on license enforcement has allowed me to fall through the crack as a customer. I can't get my users free-licensed and I can't afford a professional license for family matters. Today, I've shifted to **Third Party Product**.

el_chazmo

I have reset my commercial usage 5 times in the past couple of weeks.

Every time I connect from my android phone... It's commercial usage.

Any ideas? It's very frustrating.

norfleet

hello trying to connect phone to pc all i get is time out over and over i just cant conect anymore before the last updates it was wokring for years no issue even on another pc to pc alll i get is time out pls advise why?