link icon
Ask The Community

Commercial use - Connection time out



  • Hello, I'm very frustrated as I sometimes connect to a family friends computer. He is 80 years old and partially sighted. He uses his computer a lot, but if it goes wrong he always comes to me to fix it. I can normally do this using team viewer and can get the problem sorted fast. It seems at the moment it keeps ending my session saying that this session was ending as this is a business IP address. Both mine and his are private broadband accounts.

    Can someone please tell me why this would happen. My friend is now without a computer until I can physically go to his house and sort the problem.

    Many thanks

    Ian Davis

  • Patraso60
    Patraso60 Posts: 1
    edited April 2021

    I'm a Personal user (non-commercial) and getting the same problem. has something changed with TeamViewer?

    I am no longer able to remote in to assist my family with their computer problems because I get booted out of the TV session after about one minute, and then I receive an informational message, saying, "Connection blocked after timeout". This has never happened before and only recently started. I am using the TV product for personal use only to help support family and a few friends, from which I do not get paid, and do not receive any compensation. I do it only out of the goodness of my heart. :-)

    Attached is a screenshot of the message I receive.

  • ToTiredToStayQuiet
    ToTiredToStayQuiet Posts: 1 Newbie

    I have used TV for non-commercial use for years to support my elderly mother whenever she was having issues and to remote into my home Windows 10 pc from my Windows 10 laptop when away from home occasionally to find a file, close a file, etc.

    Now, as soon as I connect, it disconnects and gives me this message.

    And as soon as I try to reconnect, it gives me this message.

    Now I can't remote in to access my pc when I urgently need it! I have been flagged before as a commercial user and have filled out the form. I am so over trying to use this software! I am uninstalling it from all devices and moving to Chrome Remote Desktop.

  • Patraso60
    Patraso60 Posts: 1

    I'm a Personal user (non-commercial) I am no longer able to remote in to assist my family with their computer problems because I get booted out of the TV session after about one minute. Has something changed with TV?

    I then receive an informational message, saying, "Connection blocked after timeout . . . Session Maximum Session Limit / Immediate Reconnects Blocked". This has never happened before and only recently started. I am using the TV product for personal use only to help support family and a few friends, from which I do not get paid, and do not receive any compensation. I do it only out of the goodness of my heart. :-)

    Attached is a screenshot of the message I receive.

  • Minos34
    Minos34 Posts: 1

    Hello, I use my laptop and desktop in tandem in the same network right next to each other and teamviewer still is blocking me as if I was using it not in a personal way. its a very short connection now.

  • GreenparkRX
    GreenparkRX Posts: 1

    why is my connection blocked after only a minute of connection

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    I found this link on Teamviewer Support twitter account (not the Teamviewer account, but Teamviewer Support):

    [ If you only want to get your TeamViewer back, go directly to this page ( ) and request your reset. That´s it. ]

    I just finished completing the Reset form. It requires you Log into your Teamviewer account, fill out a form with ID numbers that are blocked, print PDF, sign and date it, scan the completed form and upload it back to Teamviewer.

    Yes, it is a pain to do. But what choice do we have since we are FREE users.

  • notadamb
    notadamb Posts: 3 ✭✭

    April 28

    Still the same issue.

    I enter username and password, click Login, and nothing happens.

    Tried restarting computer and reinstalling app.

    Running 15.17.6 (a008a771384) on 11.3 (20E232)

  • JohnMavro
    JohnMavro Posts: 1 Newbie

    Same issue here... Disappointing marketing methods to push commercial licenses....

  • Scott1976
    Scott1976 Posts: 2 Newbie

    I have the free license for this software but every time i try and connect to my wife's laptop it disconnects after about 50 seconds and gives a connection blocked after timeout error?

  • dcweather
    dcweather Posts: 10 ✭✭

    Teamviewer appear to have stopped free use licence without telling anybody. Mine was timing out after 30 secs despite my very low usage. None of the normal fixes work. So I signed my wife up with a completely new email and different laptop so she was previously unknown to the system and her very first use was timed out after 30 seconds.!!! There are no replies from Team Viewer when emailing for help on this issue so after several years of nothing ut praise I am forced to look elsewhere.

  • Scott1976
    Scott1976 Posts: 2 Newbie

    if this is the case then they clearly need to update their users and their website which still clearly advertises:

    TeamViewer Is Free for Private Use

    TeamViewer empowers people to help people beyond borders and barriers. Providing a free plan for personal use is part of this vision: we believe that helping friends and family should be possible for everyone. Therefore – all TeamViewer users without a paid plan can use the fundamental TeamViewer features like accessing computers remotely. These features are designed to meet the needs of most of our free users.

    Certain features like User Management are limited to users with a paid plan for commercial use. Commercial use means using TeamViewer for your business, within a commercial network and remote work.

    this is very misleading and false advertising at it's best.

  • 1051405131
    1051405131 Posts: 3 Newbie
    edited April 2021

    [removed per Community Guidelines] can you ID for coconut ini ID form bangladesh

    Open open from Malaysia

  • 1051405131
    1051405131 Posts: 3 Newbie


  • MSeidler
    MSeidler Posts: 0 Newbie

    I only use TeamViewer personaly to occassionally connect from my desktop to my laptop and from my laptop to my desktop. Typiclal only for 5-10 min or so once a month or so at most. It just started disconnecting me automatically as if I was a being flagged as commercial user. The menu says to try later or buy a liscense.

  • kevin_Ryall1
    kevin_Ryall1 Posts: 0 Newbie

    Good day

    I use a free license to log on to my wife's computer when she is at home and has issues with banking, shopping etc and to help my mother when she has issues with he computer.

    Teamveiwer was working a dream until approx 1 month ago Teamveiwer has been allowing me to connect then after 30 seconds the connection is blocked after timeout?

    Can anyone help with what is happening?

    I have read that Teamveiwer does this after 5 mins if it thinks you are a for profit organisation which i am not and it is after 30 seconds.

  • 1051405131
    1051405131 Posts: 3 Newbie

    Please canet

  • GeneraznXz
    GeneraznXz Posts: 7 ✭✭

    Apparently I was warned by a mod for "duplicating thread post" but I have yet to see a response from the mod since this thread was start all the way back in 2016. I believe this issue happened recently between April 19 - 23. By reading some of the messages on this thread it literally triggered everyone with a Free License account. They ask you to reset your account which I did and the same issue. Do we continuously send in reset request and pray it'll work after a specific time of amount of resets? Maybe the first one was not enough to trigger the reset? Any suggestions?

  • smilecaresassari
    smilecaresassari Posts: 1 Newbie

    mine is a free license. I use TVW to connect to my office computer from home and to connect to my daughter's computer in canada. Since a couple of days connections end after less than one minute. I cannot understand why. Can you please help me ?

  • tkropp17
    tkropp17 Posts: 1 Newbie

    Having the same problem, just started this morning

  • MrOtakuKun
    MrOtakuKun Posts: 2 ✭✭

    i try to establish a connection to my desktop at home, to help with my schoolwork, but now when i connect for at least half a minute, it kicks me off saying my session timed out and will be closed, but it never did this. does this have to do with the fact that my account is a free account? if so, why did it wait until now to give me problems?

  • daveslaz
    daveslaz Posts: 1

    This is the process I have to go through to fix the same issue !!

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    Additional note when using the RESET MANAGEMENT procedure. It will ask for your Teamviewer ID(s) that are being blocked from your access. It's not asking for your username or email address. It is the ID that the program assigns each individual computer or device. That number is visible in your Teamviewer console (look under Properties).

    Once completed, the screen says to expect a resolution in 2 business days. I applied last evening.

  • Faezeh
    Faezeh Posts: 1


    I am using the non-commercial version of TeamViewer to connect to our lab PC (I am a Ph.D. student and I need to work remotely due to covid). I didn't have any problem until today. But today, I tried to connect to lab PC but I keep receiving this message: "your TeamViewer session has timed out and will be closed"

    Can someone help me how to solve this problem?

    Kind regards,


  • JT8780
    JT8780 Posts: 1

    Hello All,

    I've been using team viewer for awhile now, several years now actually.

    I've always had a free license, and i've been using teamviewer to access the home theatre PC that I have connected to my network from another room, all of a sudden it is kicking me off every minute.

    I can't seem to get in contact with anyone could anyone help?

  • foxtrot3000
    foxtrot3000 Posts: 1 Newbie

    I am having the same problem so if you figure out how to fix it please let me know. Quite literally all that I use TeamViewer for is just connecting to and helping my grandmother with her computer since she is very computer illiterate and now I can't stay connected to her machine for more than 30 seconds to a minute. Then I have to wait 5 minutes before I can connect again.

  • AllanAp
    AllanAp Posts: 1 Newbie

    I also have had the same problem which started this past week. I connect to my father-in-law to help him with computer issues, but i am kicked off after less than a minute.

    Where does one go for help?

  • AllanAp
    AllanAp Posts: 1 Newbie

    I've been helping my father-in-law for years with Teamviewer, but now it seems to have decided that I am a business user. What gives?

  • Co0whipp
    Co0whipp Posts: 3 ✭✭


    I received this from Team Viewer. I filled out the form and my time-out issue was fixed in 24 hours.


  • Artemkin
    Artemkin Posts: 4 ✭✭

    Hi. i have a problem with connection to my computer.

    i have two favorite it is my, it isn't commercial connection, problem is about time.

    When i get access to my computer after 5 min program disconnected, and write me a message " time is out and u can't connection until another time"