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Commercial use - Connection time out



  • I look after 2 devices in Jamaica (owned by mother), 1 device owned by my brother, 3 devices I own.

    TeamViewer thinks I'm using it for comicial access but only looking after fixing family computers. Mother is 78 and needs help most weekends that the Grand Prix is on.

  • Poojitha_raj
    Poojitha_raj Posts: 1 Newbie


    I have been using Team Viewer for a few months now. I only use it to access my PC from laptop. Both devices are in the same location. I recently encountered this problem where the connection gets timed out soon after connecting. I was asked to submit the "suspected commercial use" form, which I did. I also received an email from Team Viewer acknowledging private use for both my device IDs. However, I still have the issue of timing out just 2 seconds after the connection is established. Can anyone help me with this?

    Poojitha Rajasekar

  • Remeto
    Remeto Posts: 4 ✭✭

    I have the same problem i use the free license, it always worked fine in my lan, but for a couple of days it disconnects and says it looks like commercial use and I don't know how to fix it

  • hairydog
    hairydog Posts: 3 ✭✭

    Exactly the same for me. After updating to version 15.17.6, I connected to a remote PC and it timed out after about two seconds. Attempts to reconnect were refused.

    I'm not sure if the update was the cause. I use Teamviewer so infrequently that there is almost always an update every time I use it.

    I tried to get a reset, but the "Create PDF" button does nothing.

  • Remeto
    Remeto Posts: 4 ✭✭

    I think the cause is in the new version, I have not touched any setting in no one of the 4 PCs in my LAN, I hope it will be resolved soon.

  • trippes
    trippes Posts: 6 Newbie

    I solely use Teamviewer to support my mum and mother in law. Zero commercial use (though i think i should charge them!) - Teamviewer now times out after a few seconds - making this completely unusable as a support tool.

    I updated to latest client just in case - still have issue. Cannot update other machine as i cannot stay on it long enough to perform any actions.

    I hope Teamviewer read this - what was a useful family support tool has just become completely redundant

  • mpet72
    mpet72 Posts: 2 Newbie

    My Teamviewer has suddenly started closing itself down after a few seconds

    I am a personal user and need access to all my PCs and my families PCs and phones.

    How do I contact TV help?

  • hairydog
    hairydog Posts: 3 ✭✭
    edited April 2021

    I think that the latest version of Teamviewer is defective. After two seconds of connection, it times out.

    It seems to think I am a commercial user. I can't apply for a reset because the page needs to create a PDF (why?) but the Create PDF button does nothing - and I've tried in two different browsers.

    Commenting on someone else's post about this issue got me a warning. I can find no way to actually get help with this issue from Teamviewer support.

    I guess that introducing a bug then "warning" anyone who reports the bug is a very effective way to **bleep** off your users.

    I'm trying **Third Party Product** instead. I used to recommend Teamviewer. Not any more!

  • ronemca
    ronemca Posts: 7 ✭✭

    Same. After years of trouble-free use, suddenly it times out after about 30 seconds. This will still happen even if I have not yet connected to the remote machine. * And this issue has survived an uninstall, PLUS a full registry sterilization of all keys & values mentioning the word "teamviewer".

  • Edwa
    Edwa Posts: 1

    I am having the same issue for the last several days. I am using the free version of TeamViewer. I help my mom and others and this has been a great way to keep me from having to travel to her house.

  • DrLowry
    DrLowry Posts: 1 Newbie

    This has been happening for about a week for me. Please help me find a solution.

  • mpet72
    mpet72 Posts: 2 Newbie
    edited April 2021

    I think it's time to move to third party content and tell Teamviewer where to go!!!

  • rhatten
    rhatten Posts: 17 ✭✭

    Same issue here for weeks now... Getting kicked off after a few seconds. I too provide for my familyin the same way (elderly Parents-pay their bills online from their computers etc from 6 states away). Teamviewer has now caused personal and financial strain on myself and my elderly parents putting us ALL at a higher risk of COVID-19 exposure. Thanks tradingview for being so timely in gaming the public on the PRIVATE users... FWIW I've been a TV user for over 6 years as a retiree and up until this past year have had no real issues as a PRIVATE user (ie NON Commercial) .

    The reset form (ONLINE) will not accept entrys into the Name field so no one can generate the PDF thats needed for the reset request. I have sent NUMEROUS emails with NO response.

    Teamview AIN'T on your team if you aren't a business. Please reset my account to Private User... rlhatten1

  • rhatten
    rhatten Posts: 17 ✭✭

    Still not fixed...

    the Online form to rest is NOT WORKING.

    The field that accepts the User TV id will NOT accept an entry (box remains outlined in RED) which will not allow for a REST request PDF to be generated.. This is like the 10th time I've tried to get TV to fix this issue and it never gets resolved. TV has NO tech support for this issue. ie NO resets can occur. Who's in charge over there??

  • hairydog
    hairydog Posts: 3 ✭✭

    I found out why the Create PDF button doesn't work. It asks for my postal code, which (like all UK postcodes) has a space in the middle.

    But for Teamviewer, this is invalid. Without the space, it worked.

    Then I'm meant to print it out, wrote on it, scan it in then upload the results.

    Perhaps they hate trees?

    Alternatively, install software from somewhere else.

  • Rouffian
    Rouffian Posts: 1 Newbie

    I think that what screwed up my license is the fact that I installed Kaspersky yesterday. It thinks that I have multiple PCs now, as I appear to be a different PC elsewhere.

    I am opening a ticket anyway.

  • ronemca
    ronemca Posts: 7 ✭✭

    I did find and read this thread (several recent posts, anyway) And I have been warned (and my post merged) And/but it is important that I point out the following:

    * * My issue had no mention of the words "commercial" or "suspected". I also want to point out that I have always carefully selected the free/personal version...and have been using it on several rebuilt machines *trouble-free* for years & years & years.

    In this most recent situation--first showing up about 24 days ago--I had just barely connected to the remote machine (same machine as always) and it kicked me off. It popped up a message that said I could retry in one minute, but after waiting more than one minute, it wouldn't even display the remote desktop...instead popping up the same message including the 'try-again-one-minute-from-now'. This happened half a dozen times over the course of a half hour or so. So I uninstalled (ticking the "Remove settings" box, * AND * I also sterilized the registry of all references to the word "teamviewer". After rebooting, I re-installed the app--carefully selecting the Free/Personal option--and it did the exact same thing. It is my belief that the anomalous behavior is somehow tied to * my profile *, as opposed to the software.


    When I visit the RESET webpage, there's those 2 words again; "commercial" and "suspected". I was hesitant to go ahead, because--by proceeding--it makes me sound like I'm trying to trick the system (or I'm just stupid) Both of these premises are incorrect.


    After printing/signing/dating & scanning the PDF document, I'm left with a JPG file (not a PDF) which will not upload because the website demands that I upload only a PDF. :-(

    What a load of **bleep**.

  • Hello dear support team. I have been using your program since 2017, I have the same list of contacts, there are about 10 of them, 7 are active. you can view all my logs, I did not violate the rules of the license agreement and respect the internal rules. but the system has imposed restrictions on my account, which makes it difficult for me to use your program. in this connection, I ask you to update my Id and provide unpaid access as before. with respect to you and your team, Vyacheslav!

  • ronemca
    ronemca Posts: 7 ✭✭

    Not cool. I spent quite a while earlier today typing in a long and detailed reply in the hope that it would provide some additional insight...and it has been removed! Why? I used no questionable language - I did not demean anyone; it was purely information (including the steps I had taken to fix my issue as well as some info about the 'RESET ACCOUNT' webpage. Please explain why it was removed(?).

  • trippes
    trippes Posts: 6 Newbie

    I posted a comment on here outlining the issue I was having with Teamviewer disconnecting. I then received a very confrontational note from a moderator whom i won't name. The mail said "you have been warned" It then went on to say how my question was being linked together with all the other ones about commercial use. To clarify - it is not used commercially (@Moderator - please wait - don't re-assign - and do not send another "you have been warned" mail)

    I receive absolutely no message at all stating that this is due to TV believing that Commercial use is happening. I simply get disconnected and then a reconnect limit imposed. Since there is no message stating something along the lines of "we suspect commercial use" - it is not unreasonable of me to believe that the issue is not one of commercial use.

    If this does relate to commercial use then i think it would be mega useful if the application stated something like "we think this might be being used commercially" - or maybe send an email to me asking if it is.

    Anyway - the 30 second connection time allowed by TV was just enough to not be able to help my 74 year old mother in law who simply wanted help her to attend a zoom call for her birthday. She found the whole thing very upsetting - but not half as much as i did - 2 hours of my life i won't get back.

    The moderator hoped i had a nice day - and included a link for resetting my ID.

    Interesting form - refusing to accept my UK postcode - stating "a zip code should be all numbers" - well - i am afraid a UK postcode, which i have - due to being in the UK, contains letters and numbers - so the PDF the link created is not accurate.

    I found the moderator mail to be very rude. If i need to be informed that my post has been placed elsewhere - that is fine - then you can advise me of this. But do not send me a mail saying "you have been warned"

    I am confidently awaiting another mail stating "you have been warned"

    good luck all

  • CriticalAngle
    CriticalAngle Posts: 1 Newbie

    Having the same problem. Been going on for weeks.

  • trippes
    trippes Posts: 6 Newbie

    Could the moderator please take a minute to clarify why this merits as a "warning" - you are using very inflammatory language "you have been warned"

    And you have just sent another mail saying "You have been warned" - please clarify to me either on here or in private - why this merits a warning ?

    Interesting - i only came on here for some assistance - and now i'm looking at raising a formal complaint with Teamviewer about the way this community engages with genuine queries

  • trippes
    trippes Posts: 6 Newbie

    OK - in fairness to Teamviewer - i have had a response - the "You have been warned" is merely a title for a mail - and i haven't actually been warned - which is nice. I think the mail should say "here is an update on your post" - however, moderator did take time to come back to me - that is appreciated.

    Now - just fix the form which doesnt allow UK Postcodes :-)

  • Edrichstl
    Edrichstl Posts: 5 ✭✭

    How do I fix?\

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    I just wanted to update all of you. I have posted in this thread twice before (this week). I filled out the online form for RESET MANAGEMENT (as I mentioned above) on Tuesday evening. I tried a few minutes ago (this is Thursday) and everything seems to be back to normal for me. I only tried the remote computer that had been giving me troubles connecting (located in my home). I have a couple more I can try but I don't have time right now. As of this time, I have NOT received any email confirming my Teamviewer ID's had been reset. I don't know if I will get an automated response or not. Good Luck.

  • rgates66
    rgates66 Posts: 1 Newbie

    Hello dear support team. I have been using your program since 2017, I have the same list of contacts, there are about 5 of them, 3 are active. you can view all my logs, I did not violate the rules of the license agreement and respect the internal rules. but the system has imposed restrictions on my account, which makes it difficult for me to use your program. in this connection, I ask you to update my Id and provide unpaid access as before. with respect to you and your team,


  • JB_Thuis
    JB_Thuis Posts: 2 ✭✭

    I see this huge list of people all with this problem, and I do not see a response from TeamViewer, or a solution.

    I too am now experiencing this. I help several elderly people with computer stuff, and this use was approved (several years ago) by TeamViewer. (They sent me an email asking about it and then said it was all fine). Today, one of them called me for help to print an eulogy for a funeral tomorrow. 30 Seconds into helping him and the connection was broken by TeamViewer! I got the same dialog box everyone else is seeing: "Connection blocked after timeout. Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until ..."

    TeamViewer - what's up? How can this be fixed? I really want/need to continue supporting these people. They need the help!

  • Mark_P
    Mark_P Posts: 1

    After attempting to connect to a family member, I immediately get disconnected and the following message shows up."

    Connection blocked after timeout.

    Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try later or upgrade your license.

    Connections to this partner will be blocked until 06:47.

    "OK" button.

    Every few weeks I try Teamviewer with a family member and right after connecting, it disconnects and shows me that message. When I wait the minute of time it tells me to wait, I try it again. It immediately disconnects me again and tells me to wait one minute again (the time will be 6:48 and it says to wait until 6:49). Either way, I am unable to use it. I have two family members that live far away. This message started with one family member. I was able to still connect to the other family member for another month or two. Now, this is happening with both family members. I use the free license under their terms.

  • Lady_Tab
    Lady_Tab Posts: 1

    Using Free version helping mentally challenged brother get booted after seconds. Tried a different user and had no issues. Biggest issue He doesn't see well and doesn't know enough to follow verbal directions. Will tell you what he thinks you want to here. Any 'fix' need to be done on this/my side. I think it thinks he's commercial

  • ronemca
    ronemca Posts: 7 ✭✭

    210429 - 22h10 EST: I've decided to re-type the long message I posted several hours ago (which was deleted) This is a slightly shorter one: As of a few days ago--after being booted off after a half minute for the seventh time...I decided to install TV on my wife's Windows machine (the free version as usual) and attempt a remote connection to my sister's PC, which I have been remote-assisting with for years). It worked the first time, and I remained connected in the usual way for as long as I needed. So--wanting to determine whether it wasn't a registry and/or software glitch in my machine--I uninstalled TV and then sterilized my registry of all references to teamviewer. Then, after rebooting, I re-installed TV and logged in. The exact same thing occurred when I attempted to remote-control my skister's machine; TV kicked me off after about 30 seconds. I *had* been thinking that the issue was tied to my log-in to the TV server...but I now believe that the issue is tied *to this machine's ID*, because the host machine was the only thing that changed when I ran my [sucessful] experiment.

    One additional point for clarity: At no time have I seen the words "commercial" or "suspect" when I get booted out. It's like everybody else; some vague reference to "license". Oh - and on several occasions I got booted out before I had even seen my sister's desktop! It's that quick!

    I have submitted the ID RESET request.