Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

msheald

Update - It allowed sign on after 15 minutes. Connected for a minute and disconnected. Same timing messages as before.

Mike

msheald

Hello! I have the free version of TeamViewer and I went through the process of getting it recognized as such with TeamViewer.

Today, I logged into my remote computer (astronomical computer in the back yard) after not using having logged in for severals days. TeamViewer logged me out after a minute and notified me that frequent log-ins were not allowed. It would allow log-in a minutyte later at "8:10."

At 8:10, I tried to log in. Same result, but now the time was "8:11." At 8:11, the same result, but the time was now 8:12.. I tried 5 minutes later, at 8:17, and the time was now 8:18.

What's up? Best regards.

Mike

Sputnik007

I use TeamViewer privatly to manage my game accounts on laptops (noprofit).

I got degraded to 5 minute sessions and it makes it impossible for me to play like that. I dont use TeamVeawer commercially in any way. I use it to acces my game accounts on other laptops in my home from my main laptop. Can this be fixed and repaired to normal like it was in the past?

Thq

Guido74

Same problem here, Teamviewer is telling me i'm a commercial user.
send 2 tickets around 3 weeks ago, never got any response. No Way i'm going to pay 9 dollars a month for only personal use.
Pretty much done with teamviewer, it really sucks like this.

Guido74

I've got the same problem, teamviewer telling me i'm using it commercially, send 2 tickets around 3 weeks ago.
I'm pretty much done with Team Viewer. It really sucks big time. No WAY i'm going to pay 9 dollars a month for personal use.

Madavigne

3 tickets submitted on this issue and STILL no response! 4 weeks now I have been trying to get this fixed. The two most critical items that an IT Professional will expect:

1. A product that FUNCTIONS as intended or advertised.

2. When said product DOES NOT functions as intended or advertised, a RELIABLE support mechanism to resolve the issues in a timely fashion.

Are my expectations too high that neither of these two items are being met here?

DanMor

Still no answer here nor here from moderators nor on email during almost a month!

Could someone from Teamviewer team answer finally please?

@Esther @JeanK @apapakostas @JoshP @Nadin1

JeanK

Hello @Adamh

Thank you for your message. ?

I confirm you that there is no license order that has been placed under your account.

You don't need to worry. In addition, if you haven't received any invoice, no license has been released.

I hope this could reassure you. ?

Best,

Jean

HansJanetzke

often i get blokt even i use tv only privat

SAA

@JeanK,

Thanks for the reply.

If I were to run TeamViewer Quick Support on a commerical pc and I connect to it using my personal pc, does that infringe any regulations too?

Midjet76

[removed per Community Guidelines]

@Nightowl1016 wrote:
@Midjet76 wrote:
@Nightowl1016 wrote:
Hi Alena,

I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks.

Thanks.

I wouldn't hold your breath on a response any time soon if ever.

I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.

Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.

Nightowl1016

@Midjet76 wrote:
@Nightowl1016 wrote:
Hi Alena,
I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."
Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks.
Thanks.
I wouldn't hold your breath on a response any time soon if ever.
I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.

Thanks for the tip. Are their other offerings you would recommend considering? i found TeamViewer easy to install, configure, and use.

Midjet76

@Nightowl1016 wrote:
Hi Alena,
I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."
Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks.
Thanks.

I wouldn't hold your breath on a response any time soon if ever.

I messaged them over a month ago and still heard nothing, like most of the contributors on here. I recommend , again like others have mentioned on here use an alternative and keep Teamviewer in reserve for now.

Nightowl1016

Hi Alena,

I sent a ticket in explaining I am not using TeamViewer commercially and requested to have my free personal use restored. The response indicated, "Based on the volume of inquiries that we receive, we ask you to please be patient in awaiting a response."

Do you know, roughly, how long I need to be patient? Is hours, days, or weeks? i can handle hours, and probably even days, but I'm definitely hoping it won't be weeks.

Thanks.

AlenaC

HI @Closed account ,

thank you for your post. Welcome to the community!

Since the company is going to provide you support, they should have a license to connect to you. If this is the case, no commercial use flag

Best, Alena

JeanK

Hello @SAA,

Thank you for your message.

Indeed, connecting from a free version into a computer with a professional license will infrige the conditions of private use. ?

You will find all the information you need in our Knowledge Base article here: How exactly is "personal use" defined?

I hope this could help. If not, do not hesitate to ask your questions here. ✌

Cheers,

Jean

SAA

Hi all,

I would like to know if my company computer is installed with Teamviewer Host 15 and I remote in to the the company pc using Teamviewer 15 personal ( free ) edition from home computer. Will that infringe any license?

lyles43

It has been four weeks singe I asked for a review of my usage, to reset to free status. Other users have had extended delays. Do you really exist?

pw31018

I get this message every single time I use the service. I use TeamViewer on 4 devices at home, nothing to do with work, I'm not even in a job right now! What's even more frustrating is not being able to talk to someone directly about this, no service desk, no chat help, only a LOT of posts about the same issue and no answers.

TeamViewer accusation.JPG

Midjet76

@waynrayn wrote:
Okay, thank you for this reply. I will submit for each ID.
~W~

Let us know as and when you get a reply, if, you get one that is.

waynrayn

Okay, thank you for this reply. I will submit for each ID.

~W~

Dazed898

So I got a commercial use detected a while ago. I submitted a ticket and they said they had reset my ID to free user. Since then it still says Commercial use detected and shuts down my teamviewer. I have submitted 2 more tickets with zero response after that.

jph123456

I've asked multiple times for non-commercial use.

It seems like Teamviewer has no people at work under the teamviewer trademark as nothing ever happens.

After connection establihed program promises 5 minutes online time after killing the connection, but actually timer is set for 30 seconds instead of 5 minutes. This is something very fun!

I am not a big fan of Teamviewer anyway, but you would think the teamviewer could even program its programs properly, I mean - this is quite pathetic to even force customers to write these problems here. Very pathetic service in overall.

Also it seems that being an potential customer doesn't mark anything. Even though we have many licences under corporation, but not very long anymore.

Also, what is wrong with the post feature? "There was an error while attempting to post your message. Try again in a few minutes." are these the new features you were talking about?

Bonzadog

The only way to correct this is to print out the TV Form in which you declare that you are a non-commercial user. You will need to do this for every ID you access. Then you wait and wait and wait until TV changes your status. There are alternative "Remote Assistant" available which are not quite as good as TV but are acceptable. TV is losing a LOT of sympathy for this action.

waynrayn

On December 11, 2019, my mother's computer was accessed by scammers in India, who gained access to her computer.

She called me, and I connected with TeamViewer, which I use to help friends and family. The scammers were still actively exploring her computer, so I shut it down immediately. I later repaired the damage that they had done.

However, afterward when I reconnected to her computer, or others, with TeamViewer, it appears that my ID, and possibly hers, have been flagged for commercial use.

This was not my fault. The mistake was hers; I only tried to help.

I have made a submission to the TeamViewer website, but my ID remains locked.

My pattern of usage is far to scarce for this be a "commercial" problem.

How can I correct this?

kwilleke

they're definitely losing customers, but they don't really seem to care. I tried to push a solution here for a short time, but Teamviewer (as a stock corporation) is clearly not willing to do so... and now offers me a 10% discount - after they don't suspect a commercial use anymore but definitely found a commercial use. I haven't worked for about 5 years and only use computers for my private purposes - no doubt possible. Meanwhile I use Windows own remote capabilities or other products. From time to time I try Teamviewer... so far unsuccessfully, except an "Insider"-Update last week.

Gavin1976

Hi I am having the same problem somehow I can't go back to free

ludde28

Unfortunatey, TeamV is not what it used to be.
In fineprint they promise FRE USE for personal purpouse (and they do not mension any time limits).
So is not the outcome. They are blocking even personal users.
I have been blocked 2 times, although i used it strickly for personal use.

It is hard to find a mail, where to complain, when it happens (maybe it is done by purpose).
It take months for them to remove the block. Im not shure that the second block is removed yet (sent complain mail nov.-19).

Once you are blocked - they states that you have 5 minutes time limits, which is not true. I do not know what watch they are using, but the connection went down within 30-90 seconds.

I have found a good enought substitute for TeamViewer, Chomes addons - remote desktop.

For now i cant recommend TeameViewer for personal users only.

They have also very bad customer support (non existing).

Bonzadog

You are right! My message was censored. At least I hope that the Teamviewer team are looking at our messages AND will hopefully change their policy. **Third Party Product** - remove the * I wonder if this will get censored?

Midjet76

@Bonzadog lol, it has been censored again, the email I got notifying me had the **Third Party Product** references but your last message on here had been censored.

@Bonzadog wrote:
My suggest was not "censored" when I suggest using "Remote Assistant" from ***Third party product*** Not quite as good as TeamViewer but excellent to work with. @TeamViewer: Wake and and take action -- you are about to lose customers.