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Commercial use - Connection time out

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  • Anonimous
    Anonimous Posts: 2 Newbie

    Nobody resolve the problem with that msg about comercial use detected...i'm waiting from yesterday morning to resolve my problem but no answer,i can not use the app! So someone resolve that isue or we need to find other app to use?

  • Anonimous
    Anonimous Posts: 2 Newbie

    Why we receive that msg about comercial use and we can not use the app? Why we need to wait so long time to resolve that problem? It more that 24 houres i can not use the app,someone fix this issue or we need to find other app to use?

  • dcweather
    dcweather Posts: 10 ✭✭

    I have the same problem :- does not generate PDF to upload when you click button.

  • anthony3974
    anthony3974 Posts: 2 ✭✭
    edited May 7

    my generates a PDF and I signed it but it doesn't let me push submit

  • Aloha2
    Aloha2 Posts: 4 ✭✭

    I uploaded the signed PDF request to continue using TV for personal use, as I always did until you blocked me. Days go by and there is no action regarding the request. Is this happening to more people? Should we just migrate to a different software due to this common problem? My mother needs help with her computer, which is her lifeline to the world, and you wouldn't let me help her for days, using TV... Please help or advise. Thank you.

  • Jamie_D
    Jamie_D Posts: 1

    Hi,

    I'm using the personal version, and it has worked great for several years. Now all of a sudden, when I use my laptop to remotely connect to my desktop, it times out after about 1 minute and closes the connection. I tried updating my laptop to the new 64 bit version, but this did not help. Any ideas of how to fix this would be greatly appreciated.

    Ver 15.17.7 64Bit

  • bhalfhill
    bhalfhill Posts: 1 Newbie

    Every time I use teamviewer to help my brother or my friend I get the message that suspects commercial use. I don't understand this or why its happening. But its been happening since I updated it to the latest version. Maybe its a bug that needs to be fixed. If someone could please help me figured this out. My brother is in a group home and due to Covid restrictions I can not go and help him in person.

  • Z_G
    Z_G Posts: 2 ✭✭
    edited May 7

    Must be a BUG on latest version...

  • Z_G
    Z_G Posts: 2 ✭✭

    Hello, i always had teamviewer installed on my other house computer, and this pc, and always used to remote access to configurations and others on my other house pc...

    This my other house computer is currently being used as a bridge to my wife computer at work, but this connection to my other house is being made through chrome remote desktop (free for all) from HER computer here... NOT Teamviewer

    Why is now Teamviewer saying on MY computer (that i dont even use to a bridge to my work or nothing work related, just to remote adjust settings) that when i try to connect is considering my connection as commercial ?!?!

    is Teamviewer "analizing" the screen on my other computer, like being me working ??? and because indeed work is being done through it using Chrome Remote Desktop, he "thinks" this work is being done using Teamviewer ????

    If this is the case, TEAMVIEWER team please FIX THIS BUG !

    I do not use teamviewer for comercial use, never did ... we both connect remotly to the same other computer like a bridge (in case my wife)... me just for setting configs, etc ... my wife is on another computer (indeed for work) but via Chrome Remote Desktop (nothing to do with Teamviewer)...

    Should myself stop working with Teamviwer all toguether, because now you are saying that i use it for commercial use, when i am not, and also just start working with Chrome Remote Desktop for the configurations like my wife does?

    Most likelly lots of other users are having same issues after your last teamviewer update...

    Once more i will say... on my computer i only use the Teamviewer for Private use... Like always did before


    FIX THIS PLZ !


    Thanks

  • JeralynnK
    JeralynnK Posts: 1

    Won’t allow me to connect to my laptop from iPhone.

    Hi, unfortunately Teamviewer after many successful months has blocked my ability to remotely connect to my laptop for personal usage. I received some sort of notification about how this is for business usage and that my account was upgraded or I was billed for an upgraded account which I never was. This is strictly for personal use. No matter what I do, it will not allow me to remotely control my computer for personal usage.

  • w6pd
    w6pd Posts: 5 ✭✭

    My free access to TeamViewer was stopped for suspected commercial use. 

    I have summited the information, I hope , to re-in-state me for my free use with/for amateur radio.

    When will the re-in-statement occur?

    Will I receive an email for re-in-statement?

    It has been 3 days.

    Thank you for your answers.

  • w6pd
    w6pd Posts: 5 ✭✭

    Sorry for the above questions.

    I have read further in the blog that my questions will not/can not be answered here.

    You would think that someone would have the answers.

    Sorry for the post.

  • Peter_Dost
    Peter_Dost Posts: 3 Newbie

    Same here, I don´t get it. Commercial use for remote cotrol of my CAR RADIO? It runs Android. Why is this commercial?

  • Bob66441
    Bob66441 Posts: 5 ✭✭

    WORKING NOW. I am back on Teamviewer Version:15.17.6 (32-bit), When I went back to this version I started getting the Commercial Use suspected message immediately after I clicked on connect (before I counld enter the password and after entering the password would get disconnected within a minute just as previously mentioned. I then submitted (5/2/21) a reset request to teamviewer and listed my TV ID number 1st followed by 5 IDs for relatives and friends I was having this problem with. (you can submit up to 10 IDs). After I uploaded the completed ,PDF a message indicated that I would hear back with 2 days. I have not received a response from team viewer however, I tried connection again over the next few days without luck. Yesterday afternoon (5/7/21), I was able to connect successfully to my mother (ID provided in my reset request) and stayed connected. Was also able to connect to 2 other PCs belonging to my friend (IDs were provided in my reset request). My friend is also able to connect to his other PC. Everything is working normally with team viewer now. I have not changed any setting or installed any updates. I did run a defrag using 'Defragler' but I think that the Teamviwer folks have reset my account and one or more of the the IDs I provided. I guess a lesson learned I that you can be listed as a suspected commercial user WITHOUT getting the message thus, you should submit a reset request if you cannot maintain the connection. Thank you Bob66441

  • Bob66441
    Bob66441 Posts: 5 ✭✭

    WORKING NOW. I am back on Teamviewer Version:15.17.6 (32-bit), When I went back to this version I started getting the Commercial Use suspected message immediately after I clicked on connect (before I counld enter the password and after entering the password would get disconnected within a minute just as previously mentioned. I then submitted (5/2/21) a reset request to teamviewer and listed my TV ID number 1st followed by 5 IDs for relatives and friends I was having this problem with. (you can submit up to 10 IDs). After I uploaded the completed ,PDF a message indicated that I would hear back with 2 days. I have not received a response from team viewer however, I tried connection again over the next few days without luck. Yesterday afternoon (5/7/21), I was able to connect successfully to my mother (ID provided in my reset request) and stayed connected. Was also able to connect to 2 other PCs belonging to my friend (IDs were provided in my reset request). My friend is also able to connect to his other PC. Everything is working normally with team viewer now. I have not changed any setting or installed any updates. I did run a defrag using 'Defragler' but I think that the Teamviwer folks have reset my account and one or more of the the IDs I provided. I guess a lesson learned I that you can be listed as a suspected commercial user WITHOUT getting the message thus, you should submit a reset request if you cannot maintain the connection. Thank you Bob66441

  • tarascon
    tarascon Posts: 14 ✭✭

    It's time to update the definition of commercial use: "any use that involves a free account". Time to say it out loud. Thank you for playing "fair"!

  • oirogi
    oirogi Posts: 1 Newbie

    team viewer for personal use its still free?

    becouse i cant use it, only a few minutes

  • dcweather
    dcweather Posts: 10 ✭✭

    I like the way to solve it is to give you a link to the very problem. I have the same problem. Get sent instructions but PDF won't generate it so how can i send it?

  • dcweather
    dcweather Posts: 10 ✭✭
    edited May 9

    Exactly what happened to me and maybe thousands of others? Is **Third Party Product** any good?

  • natemk
    natemk Posts: 1 Newbie

    I've been struggling with being flagged as commercial for a few weeks now. I submitted tickets when the issue began occurring and never received any response back. It seemed like it was working for a few days (?) and then went right back to commercial.


    I assumed it might have been an issue because I connect to one computer with another one that's behind a VPN.

    Never received any response or support. I tried to find other avenues to contact support but it's just not there. I've no time for this and as you browse through these forums you'll see that others have suggested TV alternatives.


    I've no need to hang onto a program that doesn't work or offer support. Thanks for the run TeamViewer, I'll be uninstalling and no longer recommending you. If I ever need remote access in my business, I'll take that elsewhere too!

  • SergioPeon
    SergioPeon Posts: 1 Newbie

    I downloaded this to my computer and my father in another state. I used this software before. Now 30 seconds into the session it kicks me out and says that I cannot connect again because I exceeded the maximum session duration. Immediate reconnects are blocked. Really, 30 seconds?

  • ftbaker
    ftbaker Posts: 2
    edited May 9

    I have been deemed commercial but am not. I submitted the form and received a prompt reply that I would receive a judgment in 2 working days. 5 working days have elapsed and I have heard nothing. I am away from home for a month and really need to get access to my home computer. I have used it for several years ago doing exactly what I need to do now with no problem. How can I get help? The web site provides no help. Thanks,

    Todd Baker (personal information removed)

  • jn0123
    jn0123 Posts: 1 Newbie

    Same here. It's time to ditch Teamviewer and find an alternative.

  • JO_78
    JO_78 Posts: 1 Newbie

    I'm having 100% the same issue - I've used it fine for months and then in the last two weeks, this began happening. I've uninstalled and reinstalled multiple times but I get the same problem every single time.

    Is this question monitored in this forum so someone from TeamViewer's support team will check/answer it?

  • Rpitchumani
    Rpitchumani Posts: 1

    I have been having the same issues. Submitted the form but no response.

  • Photomate
    Photomate Posts: 1 Newbie

    I have been using TeamViewer for years. I use the free version, because I like to remote to my desktop back home when on vacation. Now its tell me I am connecting to my home desktop for commercial use. Help

  • JK257
    JK257 Posts: 2 Newbie

    Hello,

    My connection is being blocked. I'm trying to connect to my personal Raspberry Pi from my personal laptop. It thinks I'm commercial. I'm not. The link to commercial form to explain and get unlocked takes me to a general webpage with no form. Anyone??

  • finalewiz
    finalewiz Posts: 4 ✭✭

    Me too! All of the sudden everything is changed and I keep getting booted out

  • finalewiz
    finalewiz Posts: 4 ✭✭

    I'm getting the same behavior today for the first time in several YEARS of using this. My poor elderly parents are dead in the water without my help!

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