link icon
Ask The Community

Commercial use - Connection time out



  • ryan_m
    ryan_m Posts: 2 Newbie

    I am also having this problem, and the links on the various help pages that are supposed to take you to a support page to contact TeamViewer and submit a case for them to review your situation are not working.

    The links are and according to but if you click either one it just redirects to which is not at all helpful. And we can't open tickets as free personal users.

  • User2358945321
    User2358945321 Posts: 6 ✭✭

    I don't know. I have uninstalled reinstalled numerous times.

    Got it to work once. Then get the unable to connect.

  • ryan_m
    ryan_m Posts: 2 Newbie

    I can't post links anymore - but I found it - the website is (without the brackets [ ]) teamviewer[.]com/en/reset-management/

  • User2358945321
    User2358945321 Posts: 6 ✭✭
    edited May 10

    [The link has been removed as per the community guidelines.]

    Found this. Maybe it will help someone. Trying it now.

  • susanbarbi
    susanbarbi Posts: 1 Newbie

    My connection times out saying Iam using TeamViewer as a commercial user and I am not.

    I am requesting you fix that. Susan

  • User2358945321
    User2358945321 Posts: 6 ✭✭

    Tried that. Was successful for about 15 seconds remoted in then timed out.

    Anyone have any other solutions?

  • Robial
    Robial Posts: 2 ✭✭

    Fiona_G helped me fix this issue on March 28th and I'm having the same issue again. Can you p[lease stop preventing me from remoting into my 99 year old grandmothers PC? During COVID times it's extremely cruel to prevent me from helping her remotely.

  • dgun469
    dgun469 Posts: 8 ✭✭

    I have used this software for many years and I have never had this issue until recently. I was NOT aware that Teamviewer had been spying on me logging into my childrens devices to monitor their school work. This is very intrusive and I personally feel that the privacy of my children and I have been invaded. I will certainly be contacting an attorney on this matter. "Free" software that spies on you.... Does this ring a bell?

  • finalewiz
    finalewiz Posts: 4 ✭✭

    Yes, I found that - thanks. I wonder what "behavior" flagged me. It looks like a lot of people got this recently.

  • JK257
    JK257 Posts: 2 Newbie

    Thanks for the URL Ryan_m. I submitted it so we'll see. It keeps disconnecting my connection to my RPI after like 30 seconds saying I maxed out the session time. Weird. NEVER had a problem before today, tho this is the first time connecting to the RPI.

  • forstnd
    forstnd Posts: 2 ✭✭

    Hay all

    My connection looks to drop ut after 40 seconds, then I can't reconnect. I am using this to help my family out.

    I been doing some reading and been told it could be that TV thinks I am using this as a business than personal use. How do i prove this or event contact the support team?



  • Torben_Herold
    Torben_Herold Posts: 1 Newbie

    My computer, running Plex for me and my daughter, is all of a sudden being marked as a commercial computer, making Teamviewer utterly useless .... please help me un-mark it.

  • zprofreelancer
    zprofreelancer Posts: 1 Newbie

    i'm getting the following error

    your license limits the maximum session duration to a partner

    i'm using free license

  • OrlandoKB1
    OrlandoKB1 Posts: 1 Newbie

    Friggin ridiculous. It's supposed to be free for personal use and it continually disconnects telling me I am commercial account. Contacted TV days ago as requested and nothing!

  • forstnd
    forstnd Posts: 2 ✭✭

    How did you contact them, I cant find a like or anything.

  • w6pd
    w6pd Posts: 5 ✭✭

    Any news on when this might be fixed?

  • tenementgeek
    tenementgeek Posts: 2 ✭✭
    edited May 9

    I don't know. But the week I have spent waiting for help has given me time to realize that I really need a paid solution to my remote access needs. Not by TV of course: The fees are prohibitively expensive for someone wih non-business needs. I have found several competitors that offer comparable service for an affordable price. Frustrated with Team Viewed? Don't be. Dump them and find an affordable alternative. I've only needed tech support once in the entire ten years that I have used them. The failed miserably.

  • DieterPaas
    DieterPaas Posts: 1 Newbie
    edited May 10

    Dear Team,

    I need TeamViewer only privat to help my friends, but your system closed the connection after 1 minute.

    What can I do, that you give my ID free?

    My TeamViewer ID is [The personal info has been removed as per the community guidelines.]

    Best regards

    Dieter Paas

    My Emailadresse: [The personal info has been removed as per the community guidelines.]

  • Bunson
    Bunson Posts: 4 Newbie

    Does anybody know if this rash of Commercial Use blockages is a scam to get us to off the free service onto paid service?

    Apparently I now have to reset my account?

    The catch is that the I am A Human Button is not available.

    Since TeamViewer does not have a customer support system I am hoping that one of the users mights have info to help.

  • siggy1997
    siggy1997 Posts: 1 Newbie
    Accepted Answer

    Yeah it keeps happening to me as well even though I'm just using it to connect to my computer upstairs, I even submitted a help desk ticket and it worked for awhile but now they keep logging me off after 3-5 mins of being logged into my computer

  • Bunson
    Bunson Posts: 4 Newbie

    Same here.

    Submitted ticked (kind of as they are using outdated PDF format).

    I am getting timed out after 10 seconds and there is nobody answering customer service line, it just hangs up on me.

  • Bunson
    Bunson Posts: 4 Newbie

  • Zviadi_kere1979
    Zviadi_kere1979 Posts: 1
    edited May 10

    my teamviewer working period become extremely short (1 min), I am a personal user. Could you resolve this problem ?

  • ErinWeber
    ErinWeber Posts: 1

    OK, so I am not the only one having issues with submitting the reset account request! I have tried everything possible and its just not happening. Guess I will submit a support ticket too.

  • Bunson
    Bunson Posts: 4 Newbie

    You are definetly not the only one Erin.

    I honestly can not believe how bad it has got at Teamviewer.

  • EdwardUK
    EdwardUK Posts: 42 ✭✭

    TV don't see anything needing fixing despite hundreds (thousands?) of people being incorrectly classified as commercial users.

    Your only remedy is undergoing the appeal process (see link in first post of this thread), crossing your fingers and waiting for days, weeks or months for the TV team to review your appeal.

    Good luck.

  • Doyen
    Doyen Posts: 7 ✭✭
    edited May 10

    Just a heads up; the following is from their privacy policy... you agreed to this when you installed the software.

    "TeamViewer’s services are not intended for children under the age of 18. TeamViewer does not target our services to children under 18."

    However, let's be clear on what they do...

    "Any content of screens, calls, and video transmissions, or actual files that you exchange with anybody through our Product’s features and functionalities will be transmitted by TeamViewer using end-to-end encryption technology. This means that TeamViewer will not be aware of the content and subject matter of such exchanges. You, on the other hand, will have full access to this possibly personal and even sensitive data."

    They don't spy. However, they do log the use of the software though, without personally identifiable information. That's part of this declaration...

    "TeamViewer may analyze Customer’s use of the Software and/or Services for security reasons as well as for product improvement, license auditing and/or marketing purposes. To that end, TeamViewer may use, at its sole discretion, and implement technical measures regarding the functionality of the Software and the Server Services to assess whether Customer’s usage pattern is in line with the indicated usage volume and thus with the chosen license type, and to detect whether the contractually agreed scope of use is being exceeded by Customer. TeamViewer may require Customer, at any time, to provide a self-declaration regarding its actual scope of use and/or usage pattern."

    I've looked at the log file... it's pretty unremarkable to be honest. If you want to check it out yourself, on Windows it can be found at: C:\Users\{username}\AppData\Roaming\TeamViewer

    As for why it is flagging people as commercial, I don't know. Obviously they can't tell us, since that information would be used to circumvent those measures. But if you are a free user, the software is provided 'as is'.

    "Software and Server Services under Free License are provided as-is. TeamViewer assumes therefore no maintenance obligations and no warranty in relation to Customer holding a Free License, except in the case of fraudulent concealment of defect."

    Even if this left a person room to sue, the amount you can sue for is this...

    "in the event of a slightly negligent breach of a Material Obligation, the maximum amount of TeamViewer’s liability for all damaging events occurring in the same year of Subscription (i.e. in an Initial or Renewal Term) is capped by the higher of 100% of the fees paid by Customer in the year of the damaging event"

    So for a free user, that's... well, you get the picture. Of course, we still have this...

    "Customer shall indemnify, defend and hold TeamViewer, its affiliates, officers, directors, shareholders, employees, agents and assigns harmless from and against any and all liabilities, losses, costs, expenses, settlement amounts, and damages (including reasonable attorneys’ fees) incurred by TeamViewer arising out of any suit or proceeding by a third party arising from Customer’s use of the Software or Customer’s breach of any representation, warranty, covenant or obligation of Customer under the Contract."

    With that said, let me be clear... I'm not trying to be adversarial here. I just wanted to nip this "I'll sue!" talk in the bud before things get silly. The reason I posted the above is since I actually READ the agreements and not just click 'OK'. All of the quotes I posted are in the 12,500 word EULA, and so threats of contacting an attorney isn't going to get anyone anywhere. They provide something for FREE, and they are under no obligation to do so.

    Instead of making them regret the decision to allow free users at all, perhaps we can try to understand that they're running a business. They need to be able to assure that allowing non-commercial free use doesn't mean that commercial users can use it for free. There is no sinister motive here, they're protecting their company. If they didn't, they would go broke, and you'd still end up with broken software. Right?

    I've been having some good discussions with them in another thread, and I'm hoping it helps to make some progress on this matter.

    What we need is patience and cool heads until this gets sorted. People are not being ignored. I'm in the same boat as everyone else, but I have confidence that this will be resolved soon. Give them a chance...

  • johnnydao79
    johnnydao79 Posts: 2 Newbie

    My account says free license yet every time I connect to my own computer downstairs and get disconnected within like 5 mins.

  • Dick_Headstrong
    Dick_Headstrong Posts: 3 ✭✭
    edited May 10


    I have used TV for several years with no problem. Starting a couple months ago I started getting same messages as others described and would be disconnected within seconds.

    I've never been accused of using for commercial purposes and have only 3 computers on same LAN. It started working again after a week or two then started doing same thing 2 weeks later. I have switched to ”Third Party Product” even tho I like TV better. I don't know what choice I have and don't see why i should have to reset as I was never accused of being a commercial user.

    ”Third Party Product” works really well too.

  • vanlilith
    vanlilith Posts: 2 Newbie

    7 days have passed and I've received no answer nor any contact from the support, on my profile the reset request is still showing "Your request has already been submitted and is pending further review. Thank you for your patience as we process your request".

    Meanwhile other dozen of people have had the same issue, not a good sign...

Sign In or Register to comment.