Commercial use - Connection time out

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Comments

  • MustangGT
    MustangGT Posts: 3 Newbie

    Connection times out only after a few seconds. It kicks me off and tells me to retry in a minute or two, but will not let me reconnect even after the allotted time. I am using the FREE version MacOS to MacOS

  • Dgutkin
    Dgutkin Posts: 5 ✭✭

    I am a free user but it tells me I am getting cut off because it identifies me as a commercial user

  • sjoumms
    sjoumms Posts: 1

    I am using my account personally and my connection is now blocked saying I am a commercial user. Please let me know how to fix.

  • snowxcross
    snowxcross Posts: 1 Newbie

    Hi - I use TeamViewer to help a friend in another state. Recently, each time i connect, it connects fine but for no more then around 10 seconds. After which, states i am blocked for "x" amount of time, and "Your license limits the maximum session duration to a partner, immediate reconnects are blocked."

    I've updated TV to the latest, uninstalled, reinstalled with no luck, still same issue. I have two computers in the house, so i tried the same thing on the other PC and of course same issue. Is there a way for Support to verify my license isnt trying to read business or anything like that?

    Thank you,

    Artie

  • FuzzmanKs
    FuzzmanKs Posts: 54 ✭✭

    I would agree with your assumption. I read in the online FAQ that each ID you want to "reset" should be listed in your Reset Management PDF form.

  • rhatten
    rhatten Posts: 17 ✭✭
    edited May 2021

    WHY????

    Please unblock these accounts...  My family has been waiting on my access to their computers.. The online form will not let me add these account to the reset request... Why it there no tech support handling these requests????

    [personal information removed]

  • johnnyfobs
    johnnyfobs Posts: 1

    I connect for my comp, and I can do nothing, 30 sec-60 and that’s all. Free time is over, but I always spent 15-20 min 2 weeks ago and I never seen this problem

  • Nick54Nsk
    Nick54Nsk Posts: 2 ✭✭
    edited May 2021

    Why isn't anyone answering us?

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Sounds like Teamviewer changed their algorithm for detecting commercial use, this has led to many false positives and the team handling the appeals are flooded. Suspect it will takes weeks to get through the appeals.

  • Onotadaki
    Onotadaki Posts: 1 Newbie

    I am also getting the same error in the last few days suddenly. I don't use this commercially. I use it to connect to my home media server. Switching this account and my paid work account to a competitor's software.

  • RakusaDominik
    RakusaDominik Posts: 0

    Hello,

    I'm trying to connect to my uncle's computer. But every time I connect, the connection is immediately disconnected and a message is written that TeamViewer has detected that it is for commercial use, but this is not true. I just help my uncle for free, who is an older gentleman and doesn’t get too familiar with computers. Why is this happening to me?


    Thank you.

  • VanLeer
    VanLeer Posts: 2 Newbie

    Same here. Been using TeamViewer free for years to help my now almost 86 year old mother and my girlfriend. Nothing changed in my usage of TeamViewer but since a week or so I cannot help my mother and my girlfriend anymore. 😭

  • VanLeer
    VanLeer Posts: 2 Newbie

    Been using teamviewer for years for helping my elderly mum mainly. Nothing has changed in my usage of TeamViewer but since a week or so I cannot help them anymore. I get the message of supposedly using it commercially. Not!

    Heeelp! 😱

  • treewizard
    treewizard Posts: 0 Newbie

    Hi I have used team viewer for years to sync mine and my son's baseball stats. I am retired and have never had any problem with TTV until today. I keep getting logged out with suspected commercial use. I have no commercial activities so am mystified. I tried the resetting form but no help. Cheers Paul

  • JaviGG98
    JaviGG98 Posts: 1 Newbie

    Im using Team viewer with the free licence why it keeps me kicking me out of the session?

  • lindamack
    lindamack Posts: 1
    edited May 2021

    In the meantime while waiting, I have switched to an app called **Third Party Product**. It is free and works great.

    I still hope that team viewer will help all of us. I have submitted the reset request as well but no luck.

    My mother is law is 100 and I have used team viewer for her all through the pandemic.

    I have never used it for any commercial or professional items, and have never cheated on that.

  • EdwardUK
    EdwardUK Posts: 47 ✭✭
    edited May 2021

    [removed per community guidelines]

    One idea TV may wish to consider is providing a limited plan for personal use. So for example a plan that limits only one connection at a time and that times out after say 30 minutes (with a reconnection after say 5 minutes). This would effectively stop 99% of free commercial use but still allow personal use. It would save a lot of heartache - both for genuine personal users and the TV support team.

    How about it mods? Perhaps you can forward this idea to TV Management? 😉

  • Synology
    Synology Posts: 0

    Guys,

    My account has been banned due to commercial purposes. However I am using it for connecting to my home PC (without screen). I have already filled in the request to reset my account, however I haven't got any reaction to this request (reset-management).

    What do you guys suggest to reset my account?


    Thank in advance folks!

  • gajulius
    gajulius Posts: 2 ✭✭

    I have been flagged for commercial use, I filled form out 5 days ago. NEED HELP

  • gajulius
    gajulius Posts: 2 ✭✭

    can i get a answer soon

  • SeriousMax
    SeriousMax Posts: 10 Newbie
    edited May 2021

    i have 2 PC, one laptop, one smartphone.

    I don't can connect, because he ask time is out

    I don't have printer for print pdf file

    I need connect to my pc urgently!

    I try change regedit - dont' wrok

    i don't try change pc name in panel setting, becuase i use this name in local network

    teamwiewer id: **Do Not Post TeamViewer IDs**

  • SeriousMax
    SeriousMax Posts: 10 Newbie

    i load pdf without sign and date, i think - this too not work for me.

    I don't know how i connect to pc now

  • SeriousMax
    SeriousMax Posts: 10 Newbie

    3000 rub is very big for connect to pc in other room

  • SeriousMax
    SeriousMax Posts: 10 Newbie

    PC 2 has not monitor

  • SeriousMax
    SeriousMax Posts: 10 Newbie

    how can i get 5 minutes for connect? i can install alternative teamviewer program

  • SeriousMax
    SeriousMax Posts: 10 Newbie
    edited May 2021

    i can connect about 1 minute, after it's disconnect! i can't install any program 😪

  • SeriousMax
    SeriousMax Posts: 10 Newbie

    TeamViewer extort money for me, help

  • SeriousMax
    SeriousMax Posts: 10 Newbie
    edited May 2021

    How i can load electinicaly signed pdf, i dpnt' can load now!

    I install **Third Party Product**- it's free!

    goodbye, teamviewer

  • SeriousMax
    SeriousMax Posts: 10 Newbie

    If you add more cheaper tariff for personal use it will be better

  • EdwardUK
    EdwardUK Posts: 47 ✭✭

    Huh!?

    My comment did not mention a competitor. In fact I specifically worded it so I did not (as of course I want to respect TW community guidelines). Indeed my comment was aimed to be positive about the free plan that TW offers - by making the point of how expensive an alternative is. Methinks your moderation is not well directed. 😏

    But nice to see this thread is getting the attention of the TW moderators. What did you think of my suggestion about a limited free plan so as to avoid all the heartaches? Feel free to private message me if you feel shy in responding publicly.