Commercial use - Connection time out

deepak_masson

Hi

The tool is timing out then blocking reconnection..

Is there an error in the tool? It was working fine before..

Zoraalessa

Hello, I use the free version for private use. I now always get the message that the time has expired and Teamviewer is closed.
It is also suspected of being used for business. That is not the case. What should I do. Can you send me step by step instructions

joe2021

The system thinks I am a commercial user; however I am not. What am I doing wrong?

liliya312

Hello! Why do they set a limit when working with the application? I am not using it commercially. I use it only for setting up computers and phones of my parents and friends. Please remove the restrictions for the possibility of further free use of the application. Please send the answer to the question by mail: [removed per Community Guidelines]

tomashavranx

I don't know, you may have been able to use TeamViewer for a year. I have never used him commercially in my life. I only used him here when I fixed computers my family or friends.

Cannot do something to do with it?

fog2222

I haven't used my TeamViewer (free personal account) in about 7 months but now when I tried it the connection to a remote computer disconnects after about a minute. When this happens I get a message that the connection has timed out even though the timeout setting is disabled. I've tried this on several remote computers and the same thing occurs. What is the problem?

MichelMo

I have been using TV for at least 7 years and I have the same problem since last week. Did TV changed the way to use the free licence?

I'm using it for personnal use about 1 hour a week !!!

ColinS

Hi all

Been using TeamViewer for about a year and loving it.

Yesterday I was at a friend house and used his teamViewer to log into my computer to access some security video, worked fine, now I'm home and when logging in to TeamViewer I'm in for about 30 sec's and then get logged out.

Anyone have having the same issues and managed to fix it.

Mac OS 11.4

mjaxtens

https://community.teamviewer.com/English/discussion/comment/120895#Comment_120895

Me too. Updated "Third party Product" on my parents' Macbook Pro and my Mac and now Teamviewer times out.. thanks for the post. I'm about to uninstall "Third party Product" on both computers and troubleshoot.

Namie

My teamviewer sessions cut out after a couple of minutes, I am on the free licence and use it to assist friends (the ones that don't pay)

Any ideas why this would happen?

I'm not a comerial use only for private use, is there anyway to fix it.

(removed per our guidelines, please do not share any private information)

Thanks

ACCOUNT_123

Hello,

We cannot connect using teamviewer.

dbaum

I have tried to clush cache, use incognito browser, change browser to another browser.

IN 100 PERCENT OF THE ATTEMPTS THE PDF IS NOT GENERATED.

PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111

AnthonyGA

My Teamvierwer keeps timing out. And then when I try to log back in, it tells me that I have timed out too many times. Try again later. How do I stop this from happenng? (free version)

YMANGERA

I have the same issue - currently reading this thread: https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out/p287

YMANGERA

Read this post https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out#latest and Go here and complete the form

Reset Management - TeamViewer

https://www.teamviewer.com/en/reset-management/

If you're using TeamViewer for personal use only and you have received the messages 'Commercial use suspected' or 'Commercial use detected', we're here to help you.

For some reason teamviewer post "timeout" rather than "commercial use suspected" in many instances

found the above here: https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out/p286

Elder

I have the same problem to!!!

OMGGGGGGGG

Teamviewer keeps forcing an almost immediate time-out from my personal use account whenever I access one of my two personal-use only remote computers, then provides a link to signup for a commercial account. Then it won't allow me to reconnect.

I found the form to ask for a reset but it's asking for all sorts of unnecessary personal information, and then a strange "Generate PDF" button which just hangs/does nothing after I've tried pressing it several times...

EdwardUK

https://community.teamviewer.com/English/discussion/comment/121071#Comment_121071

Double check your input. Some fields (for instance the zip/code field) is very strict on format which, if wrong, will not allow you to go to the next step (generate PDF).

Blackfire

When connecting to my home garage computer it will disconnect within 10 seconds. I have reinstalled but it does not help. Suggestions?

Georges_M

I am trying to connect to another remote user with FREE license but I kept getting disconnected within 1 minute

frogmckay

I have used teamviewer for years to help my mom with her computer problems. Recently it started timing out every time i try to use it. I was able to contact support, and they agreed that I'm not a business, and they would set my account to free use. it's still timing out and now I can't seem to be able to contact any kind of customer support. can anybody help me?

pseakins

Me too, except I have not been in touch with support. I have been using Teamviewer privately to support my Sister and a friend for years. Now I keep getting timed out after less than sixty seconds. There is no mention of commercial use.

vk2cnn

I have been wrongly flagged to be a commercial user. I have been a amateur radio operator with some knowledge of computers. I have been help older radio operators with their computer problems here locally and abroad. As computers became part of radio operation nowadays, I have been a great helper to older radio operators who have problems using their computers as part of their hobby. I need to know how to request to reset management ASAP so I can keep help those in needs.

Thank you for your consideration.

Supervinnie40

Skip ahead +/- 1 week, and nothing has changed.

Still the same error! Does Teamviewer actually see these topics? Or is this forum like a dead end?

Ruslan23rus

I try to access the remote computer, but I am disconnected after a minute.

Is free license gives only 1 minute ?

pauldunnit

have exceeded the time duration for my license

Gminix54

Hello,

I don't have a commercial usage but the system detect this.

Could please someone help me to reset this ?

Thanks

Xiaoshuai

Hi there,

I am a researcher to use teamviewer to access to desktop to conduct research WITHOUT any commercial usage but the system detect this.

Could please someone help me to reset this ?

Many thanks

li2580tt

Good afternoon, when connected, it shows me commercial use and asks to contact you

Id [removed per Community Guidelines]

Спасибо

Ifix12

When i connect to another computer it will let me in for less then 2 minuts then kick me off. Then when i go to log back in to connect to the computer it will not let me in. Is there some one that can help me with this i also have tryed to call the number to ask for help and they dont help.