Commercial use - Connection time out

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Comments

  • MarekN
    MarekN Posts: 6
    I’ll check it out, thanks ?
  • Antz74
    Antz74 Posts: 5

    There is actually the same problem with Android as well.

  • 2dalmation
    2dalmation Posts: 4

    so is teamviewer fixing this problem or can't we use the free version anymore on a windows PC or android phone.

    I just went to do the form on the link above and it wants a logfile, don;t have one to upload and it want let me go past the request

  • Antz74
    Antz74 Posts: 5
    Check out https://community.teamviewer.com/t5/Knowledge-Base/How-to-find-your-log-files-on-Windows-and-Mac-and-Linux/ta-p/4694
  • AlexisJane
    AlexisJane Posts: 22

    I'll be honest, I'm shocked that this issue has been marked as solved. It's Friday here in Australia and I'm hoping to use Team Viewer over the weekend to access programs and complete my assignments. I can't wait 30 days for a response. 

    TeamViewer, PLEASE, help!!!!

    As a personal user, I'd be happy to pay a small yearly fee. On a minimum wage and a student, I can't afford those business prices. Simply not possible. 

  • Damienb
    Damienb Posts: 5

    Ive uninstalled it. Not worth the trouble. Someone suggested **Third Party Product** so am giving that a go.

  • AlexisJane
    AlexisJane Posts: 22

    @Damienb I had a quick look at that. I could only find business versions. Maybe I was looking in the wrong place. Is there a free/personal version? Thank you.

  • Damienb
    Damienb Posts: 5

    Hey

    Sure is. I downloaded this: [Link was removed by a moderator]

    Just make sure you change the alias of your computer to something you will remember. They have an app for phone too etc.

    No registration required.

  • 2dalmation
    2dalmation Posts: 4

    thank you for the link, but my "enable logging" wasn't ticked in options by default as I installed a free version.

    Has anyone heard from Tech support, they have not made a comment here at all.

    Further I cannot get incoming connections to my PC either from my I.T Tech support person, who is paying for a full business lic.

  • Anonymous
    Anonymous Posts: 3

    So I followed what the KB said on my previous post and led me to filling up a form the other day. I tried it yesterday but no luck. As of today, the only thing i did was to sign-out from Teamviewer software from my desktop then tried again and it's working fine now :smileyvery-happy: (no longer prompts that i'm suspected of using this for commercial use).

    I'm not sure if it has something to do with the form that I submitted (Thanks Teamviewer Team! :heart::heart::heart: ), or maybe just a bug on the system then we must sign-out and  log back in again.

  • natahnd
    natahnd Posts: 3

    Just wanted to let everyone know here that my TeamViewer has sorted itself out. I filled out the Personal Access verification yesterday so that seems to have fixed it for me.

  • RiverTam
    RiverTam Posts: 8

    Please how do I fill in the personal access verification?

  • kevindd992002
    kevindd992002 Posts: 2

    Mine's fixed as well and I filled out that form the exact day this stupid issue happened.

  • AlexisJane
    AlexisJane Posts: 22
    I’ll check when I get home from work & report back in. Fingers crossed!!! Thank you for the updates guys n gals. ?
  • natahnd
    natahnd Posts: 3

    Personal Verification Link: https://www.teamviewer.com/en/support/personal-use-verification/

    You'll need your Device ID, which has steps here: https://community.teamviewer.com/t5/TeamViewer-General/What-is-the-Device-ID-for-the-Personal-Use-Verification-form/td-p/29367

    And you'll need your TeamViewer Logs, which you can get by following the steps here:

    https://community.teamviewer.com/t5/Knowledge-Base/How-to-find-your-log-files-on-Windows-and-Mac-and-Linux/ta-p/4694

     

     

  • dengming_cheer
    dengming_cheer Posts: 3

    Good on you. I tried to sign out and in again with no luck... will have to wait for TeamViewer to review my work log...

  • eljay3470
    eljay3470 Posts: 2

    I tried logging out and back in as well, that didn't work

    I think Team Viewer needs to have some personal pricing if that's the way they are going, rather that the very expensive  business version which is not worth a personal user paying for

    I wouldn't mind paying an annual fee to use the product

    I have now done some trials of other options which seem to be working just fine

  • perpetual
    perpetual Posts: 2

    hi i followed the steps to send in my inquiry please check and respond ASAP thanks so i can use teamviewer again

  • tariqridwan
    tariqridwan Posts: 1
    I am also facing the same problem and reported it using this link which you have provided by attaching the log file. Will they really take 30 days to fix it? :o
  • ahillmale
    ahillmale Posts: 1

    Sad that this is the end of an era. Used to love using TeamViewer to help my non-techy family and friends with their PC problems and then got unceremoniously dumped by TV for my kindness. Asked my family to uninstall Teamviewer and use the free "re motepc.com" product instead. Works like a charm for anyone interested ;>)


  • AlexisJane
    AlexisJane Posts: 22
    Mine seems to be working now. Fingers crossed. Roughly 3 days after completing the ‘personal user’ form. Much better than 30 days. I’ve got to admit, I’m kinda of hesitant to use it though in case it drops out again. ? No more leaving it running just because my computer is turned on.
  • AlexisJane
    AlexisJane Posts: 22
    Good morning all. It looks like mine is fixed after lodging the ‘personal use’ form. Roughly 3 days, much better than 30 days. Although I never received any contact saying they had reviewed it. I’ve only used it for about 5 minutes so far. A little hesitant to use it in case I need it for something more urgent and then it doesn’t work again. Here’s hoping for the best. I will need it later in the day. Fingers crossed and goodluck to you all. ?
  • FrankH
    FrankH Posts: 2

    Hi Natahnd,

    I followed the steps that you provided and in less than 1 day was advised that my ID has been reset to private, non-commercial use. I tried TeamViewer and it works just like it did before.

    Thank you very much for all your help with this problem, and I hope all our friends have the same success.

    Cheers, Frank

     

  • shing1630
    shing1630 Posts: 1

    I encounter this problem too
    I think they try to make more money now
    so sad :smileysad:

  • JUNGHOONLEE
    JUNGHOONLEE Posts: 1

    1-minute limit? Private user, but one minute limit makes it too inconvenient to use. Please check.T.T

     

  • 2dalmation
    2dalmation Posts: 4
    is it etiquette to ask which product, I too don't like how we have been treated, I would have been happy with a small social use fee as well.
  • Arqrezz
    Arqrezz Posts: 1

    I am having the same problem.. Is there a new limitation to the free license?

    I just need enough time to uninstall TV and install **Third Party Product** lol

  • nabilishes
    nabilishes Posts: 1

    I have seen the same message from my teamviewer account. I only used them on my laptops on home desktops for personal usage. I have raised  the issue Ticket ID: 4099256 ticket to resolve the issue.

    Please look into this and help me resolve.

    Thanks in advance for all the help!

  • waces
    waces Posts: 29

    Hi,

    TW thinks my free (once again: free) license is a non-free one and require plan update (cheap trick to buy) and disconnect after 5 mins. Only on windows devices even it was a simple, basic next-next-finish type of installation.

    Why? How can be fixed?twissue.JPG

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