Commercial use - Connection time out
Comments
-
This content has been removed.
-
I use Teamviewer for Astrophotography, now being told I'm limited to 5 minutes.
How do I fix this?
I can't find a customer support email or contact info for Free users.
I've tried the phone number but it doesn't apply to free users.
0 -
I use TeamViewer to occasionally remote connect to a home PC using a laptop when I'm away. I have the non commercial use and it has worked fine before except once, 1-2 year's ago when it suddenly started playing up suggesting commercial use had been sensed, which was incorrect. After that it seemed to work OK again at later remote connections.
Recently, the exact same thing has happened where it won't let me connect, times out for a minute or two, then when I try to connect after the minute, the same thing happens. I get messages saying commercial use is sensed, which is incorrect. I use the non commercial free use version for occasional remote connections (about several connections over a two week period, about once or twice a year max).
What do I need to do to make it work as it did normally before?
thanks
0 -
If I had any hair left, I'd pull it out!
The only way I am able to support a very far-away aged parent in her daily administrative, financial and social needs is by connecting remotely with her mobile, tablet and laptop. Hers are the only devices I connect with using TeamViewer, in a single location.
I have now gone round and round this automated reset management process at least four times; have uninstalled the programme, created a new account and submitted the request form each time.
I received a message that the other device might also need to be specified. BUT I do not see anywhere that I am able to correct the details of the devices. If I log in in order to request a reset, the robot simply assumes the Teamviewer ID without further reference and posts the form into a digital bin.
Manythanks for any help, official or unofficial, to help me resolve this..
Miiko
0 -
Hello
I understand this, and even in my post mentioned that I had submitted a ticket and it's been over a week when they expectation was a week, so I was trying to get an understanding on my next step or am I just having to wait until my issue is reviewed.
What I don't understand is why I was warned for something like this, trying to understand what exactly I violated so I don't repeat it.
Thanks.
0 -
Hi,
I recently started getting kicked out of my sessions while trying to troubleshoot my parents computer. I only use it to help them troubleshoot since they don't know how to use much but recently I was kicked out saying it was being used for Commercial. I already submitted the form with my ID but no response yet.
Any help?
0 -
0 -
Yep, you're right. I have been incorrectly flagged as a commercial user as well. I never used it to or from a work computer. Just two home computers connecting to each other.
I have submitted the request form several times and never got a response! :-(
1 -
I am continually flagged as commercial even though I only use for personal. Teamviewer is no help.
1 -
Anyone can share how long between submission and getting a resolution? Been over 7 business days on my end and still nothing, rather curious what's the turnaround time now. Thanks.
0 -
This content has been removed.
-
Anyone can help us out here? I've tried using a different browser, clearing cookies etc. etc. and I'm still getting this "Thank you, your request was submitted succesfully. Please download the PDF for your records." Getting a 'we don't know' from a moderator would be better than no answer at all. I'd hate to crosspost to other topics but may have no other options since I'm obviously not getting the right exposure on this particular thread.
1 -
I submitted a Reset for Commercial Use Suspected form last week, with the ID's of my servers. Still haven't heard back.
Thanks,
Joe D
0 -
I never once charged for support with team Viewer, why would they flag me?
0 -
Hi to all,
I've been using TeamViewer as free user from many years!
I've used it only to assist my relatives and friends, none business use!
Some days ago TeamViewer started to say that I'm using it for business!
It's not true, because I only assist my relatives and friends!
What I have to do for having restored my Free user license?
Thanks in advance
0 -
It's been well over 7 business days since I submitted the form to unlock my account that was flagged for commercial use, no updates. When I go to try & submit the form again, I get to the reset link & in it, it says:
"Thank you, your request was submitted successfully."
This shouldn't take this long.
Thanks,
~JDLC
0 -
You're supposed to be able to contact support and they handle it but I'm sure they want us to pay for a license
1 -
I have a free account that I use for personal use and it says I am using for commercial but I dont
0 -
0
-
I've got a free teamviewer license from many years, and now appears the message "suspect of commercial use".
I've tried the reset procedure, but it does not work.
What else can I do?
0 -
In fact the computer I am on now has been completely offline for the 2 weeks due to an error.
I request the ability to use the program. I don't make any money off team viewer. I was actually employed by a company who uses Teamviewer but I was only employed by them for 30 days and it was their license.
I don't have a job. I want to get a job and I was hoping to be able to transfer some files my work is on 3 different computers and be able to consolidate my work so its all in the right place where a potential employer can review it.
I had a computer die 4 months ago and it has been hard to recover from that. I absolutely do not use Teamviewer commercially.
Please.
Rich
0 -
I submitted a request to get returned to a private license because I have NEVER used Teamviewer as a way to collect money or any benefit for helping my friends and family with computer problems. It seems there is no feedback from Teamviewer regarding the status of the request and no indication as to how long the process would take. I can't submit a form with the user IDs of people I use with Teamviewer (which I neglected to do on my form) because they know I have submitted a form already. Is there a way to find out what's going on since private users can't send requests via phone or messages?
0 -
sent in the form on 5/25/2022. today is June 8th and still no answer
0 -
Hello everyone. First of all, I was connecting from my phone to my home computer when I was out, but there was no problem before, but lately, a commercial usage warning appears and it kicks me out of teamViewer, how can I solve this?
0 -
hello, you have restricted my use of team viewers but, I am not professional, I use it only for private purposes. Can you remove this restriction? Thanks
0 -
hello, you have restricted my use of team viewers but, I am not professional, I use it only for private purposes. Can you remove this restriction? Thanks
0 -
I installed teamviewer for personal use, but I couldn't connect to others. Teamviewer shows "your license limits maximum session duration to a partner" warning message instead.
This error arised from today.
Can anyone help me?
0 -
Good evening, from today I received the notification that the software installed in the PC with the free license is used for commercial purposes and expels me from the session immediately after the notification. I would like to understand if it is possible to unlock this license lock since the connection to the program is not used commercially but only to connect and confirm my presence in the various university lessons or exchange any university assignments from the mobile app or other devices to my PC. Thanks for the reply
0 -
I submitted a request but I am wondering if I should get a trial version for 14 days so that I can get my mother's email back up and running. Has anyone done this? My use is free ... I only connect to my mom's computer and got flagged as commercial use.
0 -
Hello all--
I submitted the personal use reset form for one computer on my home network, but I now need to submit it for additional computers. When I go to the reset page, I now only have the option to download a PDF of the form I already submitted for the first computer, and I can't submit additional IDs. How do I get back to a screen that will allow me to fill out a form and add additional computer IDs for reset?
0
