Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

marcrebet

hello,

I have a message that I am suscpeted to use team for commercial usage. In reality, it is for personal usage. How can I do?

Please thanks for help

best regards

Fourfour

Same here... I'm using a linux computer on my home network (not business), and can't connect to it because I'm suspected to be a commercial user... I have been using this software for conveniently managing my home computers from one single machine for years, now I'm getting stuck with stupid commercial suspicions. If no quick workaround is being given I'm gonna use another software and stop saying all the good of teamviewer. If aggressive commercial licensing is the path the company wants to take, it's gonna lose what gave its success and be for sure far less popular. Ashame..

PierGiorgioMisl

Ok, but.. one minute?

Dossini

Hello

I had have an answer....

it's a new algorithm that survey the time of connection .... if it is too long it shuts down the connection

Paul

sebastos

Hi,

i use tw since many years and previous versions on the same pc hp workstation on win7 pro

i've an issue since few days on the last v14 release.

when i try to lauch a presentation and wait for a distant connection invitation, i've a issue message under one minute time waiting.

in french :votre session teamviewer a dépassé le temps imparti et va se terminer"

i think the en translation must be like "your teamviewer session has run out of time and will end"

i've checking the advanced option: "active session timeout" and it's set on inactive. and this parameter doesn't change anything to my issue.

here under my error message screenshot

any ideas?

thanks

Auguste_264

Really rubbish! I have a person at the hospital and I am told to "play fair" while I always use it personally !!!!!

Esther

Hi Manu,

Danke für deine Nachricht und willkommen in der Community.

Welche TeamViewer Version läuft auf deinem bzw. auf dem Rechner deines Vaters?

Bekommst du die Meldung auch nach einem Update beider Rechner auf TeamViewer 14?

Danke und beste Grüße,

Esther

manu126

Ich nutze Teamviewer seit Jahren privat, um meinem Vater mit seinem Laptop zu helfen. Nun auf einmal fliege ich nach kürzester zeit raus bzw. Teamviewer beendet sich automatisch und es kommt eine Meldung: Verbindung ist nach Timeout gesperrt. Es ist auch private Nutzung hinterlegt. Wie bekomme ich das weg, damit ich Teamviewer wieder normal nutzen kann und vorallem länger als nur en paar Minuten.

Danke für eure Hilfe

Eure Manu

pv7721

@fje : oh but they do read the forums but just to eliminate any mentions to TV alternatives

Billporte

Well,

Last Time I ask for reset I received a confirmation mail and this time I never received one. I wonder if the the miss of mail is normal.

Last time it's took 2 weeks for resetting.

fje

You aren't, you aren't.

The problem is that nobody knows who read the form and when or which method do they use for decide if they unlock you or not.....

What they say one should check some days after sending the form if they unblock us or not.... Days? Weeks? Nobody knows....

Good luck

Billporte

Since at least one week, my free account is blocked because TeamViewer think of a commercial use.

I have all my usage for familly, so it's a real free usage.

I tried to post the form at https://www.teamviewer.com/en/support/commercial-use-suspected but each time I post the form I come on a success page but never received the confirmation mail like it was in the past.

Does the form post really something ?

Am I Alone in this case ?

Martin02

Hallo @Natascha ,

ich warte nun seit knapp 4 Wochen auf eine RÜckmeldung!

Was ist den bitte so schwierig daran meine lizenz auf normal umzustellen???

Kann man mich bitte endlich freischalten!!

Denn langsam stimmt eure aussage das Teamviewer für den Privat NON Kommerziell gebrauch gratis ist nicht mehr zu!!

eoltre

Buongiorno, io ho sempre usato il tuo software nel massimo rispetto dell'uso personale, non trovo giusta questa tua accusa

Seven7

Hello,
Since you have switched to version 14 I can no longer enter my mother's PC (being of a certain age sometimes impales the pc)
and not even in my house (I take files when I forget them)
because after 10 seconds the connection is disconnected.

Why? do you think you use the product on a commercial level?

Alissa

I see, thank you for your reply. I will miss TW, unfortunately I cannot use alternatives because the pc I use during the day is blocked, so it's either TW or a certain messaging software that comes with the office suite...which I'm using right now, and to call it laggy is being generous.

I just wonder if I have to take what TeamViewer says about "suspected commercial use" and their intention to do right by their free users at face value or not, I mean, is there someone whose "supected" limitations got lifted and never returned?

The sad thing is, I would pay for this service but they have no plans for individual users, only subscriptions that make sense if you use it commercially, not for playing youtube videos. It's probably more profitable this way for TeamViewer. I don't see a solution, really.

pv7721

@Alissa actually nobody can help you or us, not even TV themselves, they won't reply you'll have to check if they've lifted the warning...

And it also seems that going back to version 9 won't help, I had the warnings, session cuts and blocking by 2 minute periods... and a message that the version is going to be deprecated by the mid of 2019.

Alissa

Hello,

unfortunately I'm among the large group of users who use TeamViewer for personal use but got the "Commercial Use Suspected" pop-up and subsequent limitation to 1-minute sessions and 10 minutes of wait between sessions.

I've read carefully TeamViewer's definition of personal use (https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-personal-use-quot-defined/ta-p/4712) and I fully qualify.

I subsequently filled out the form here: https://www.teamviewer.com/en/support/commercial-use-suspected/

But I've havent't heard from TeamViewer well after 7 days. Can someone help? Do someone at Teamviewer actually get back to you if you fill out the form? Does it work?

Thank you

Hartigan

Also for me...

Dossini

Hello

I have the same problem with TV 14 .....

Paul (France)

PierGiorgioMisl

Good morning,

I have the free plan on TeamViewer and I use it mainly to control my home PC when I'm not at home, both via my telephone or with the first computer I find.

I also randomly connected to one or two of my friends's pc.

Recently my teamviewer started stopping my connection after 1 minute and I have to wait 15 minutes to reconnect for another minute, why?

Thanks,

Pier

BadWolfAlfa

When i connect to my another computer (on home obviusly) i used for remote control, and transfer files when computers ON HOME.

Im not used for comerce. And now say "using as commercial".......and no are real.

I used this software from years ago.............

please, fix. Thanks.

lindatkd

Cool. Did you have to do anything on your end, such as log out and back in or reinstall the software?

GastonSalinas

Hello:
Years ago I use Teamviewer for very specific cases, such as file transfers, since a few weeks ago trying to use it I get a sign that says "Action Required: Teamviewre is being used commercially by you or the remote partner, Your session will end in minutes"
I have contacted Teamviewer staff and they have told me to explain in this community what is happening to me so that the technical support send me a form stating that the use I am giving to Teamviewer is not for commercial use and so they could use it. to unlock.

Thank you very much and I hope you see help.

tonaz

Hello, i got a connection timeout and subsequent message after reconnecting:

Looks like the cause is that TW thinks i am using it for business in a business environtment.
Which is not the case, i just use it to connect from my workplace pc to my home personal pc.

not business related. How to fix this?!

Jackgioia

@Jackgioia wrote:
Good morning,
I am a private user who sporadically used Team Viewer free, for strictly personal use and never for commercial purposes.
For several days I can not connect in remote access and is blocked, perhaps by mistake.
I kindly ask you to unlock my ID ... so that you can reuse your great product again. Thank you. Looking forward to a favorable feedback, I offer
With best regards
Jack

Ok ... Thanks for your answer

pv7721

@snik777 I'm not sure about the OS you're running in the Amazon server but here's what they say about running TV on a server OS: https://community.teamviewer.com/t5/Knowledge-Base/How-exactly-is-quot-personal-use-quot-defined/ta-p/4712#toc-hId-**Please do not post TeamViewer IDs**

Moreover, as you say you profit (or at least attempt to gain profit) from this TV usage so I don't think it'll qualify as free / personal.

nadsha

yes for me it is fixed already. Team Viewer team activated my account again

cseder

I've set up a computer for remote management at my fathers house to help my him with computer problems occasionally.

I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.

I've tried to make things as easy as possible, and register his computer in the "My Computers" section in the TeamViewer manager by installing the Host version and enabling "easy access" from my account.

Should this be set up in a different way? With him creating an account and that I use this to connect to his computer through my contacts or something?

If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.

**Third Party Product** or something is really all I need, but I figured using a trusted provider like TeamViewer would be both more safe and easier to manage.
Doesn't seem like this is the case.

pv7721

@Jackgioia there was a huge wave of free users being incorrectly blocked and forced out of TV because there is no personal license that end-users could afford. As I've been saying on this topic, you can either choose a TV alternative (but I couldn't find any with all the features and easiness of use, and even if I found I couldn't quote any (I hinted two in a previous post), or you can go back to version 9 on all machines and disable updates. This would definitely make the warnings and blocks go away.