teamviewer.com link icon
or
Ask The Community

Commercial use - Connection time out

13233353738318

Comments

  • hexing
    hexing Posts: 4

    The lifting of commercial restrictions
    Not commercially available
    Connect your personal computer
    My TeamViewer ID [personal information removed]
    Thank you

  • @andsimYes, I'm using Win 10 Pro (1803 - Build 17134.81)

  • my account is free and personal use but when i install in my laptop and login my account and access my home pc, session log out after few sec saying business trial. same account i login to my existing pc or to other pc, it doesnt not auto log out. I did install basic installation and personal use and at about teamviewer it shows FREE. any idea on how to resolve this issue.

  • hexing
    hexing Posts: 4
    My account is also free and personal use
    A few seconds after the session is written off the Business Edition
    What should I do
  • rs232
    rs232 Posts: 1

    Same here, for some reason Teamviewer thinks I'm using this for business? But thi is wrong as I'm using this for personal usage only!

  • MSerrano
    MSerrano Posts: 1

    I do not know why you told me that the 7-day test has expired. I only use the team viewer in a domestic way, but I our new notebook i can`t used team viewer because you  thinks it should be the commercial versión, but it is not true. How can i go back? Thanks in advcane

  • Zananok
    Zananok Posts: 1

    All the computers I connect to are either mine, from my family or VMs in my computers.

    All the activity with it is completely private (non-commercial). 

    I work in an IT company and we do have a Teamviewer Licence for Teamviewer 10, though I myself never use it as I am not part of direct technical support as I work in software development.

    Could someone please remove the messages about 'Commercial' warning from my account... Clicking "ok" is annoying enough.

    Even my 'work computer', is my personal computer.

  • wrmichael
    wrmichael Posts: 17

    @trekfan1 wrote:

    I'm thinking to report TV team at authority for blackmail, understand?


    Good luck with that.  

     

  • wrmichael
    wrmichael Posts: 17

    @Zananok wrote:

     

    Could someone please remove the messages about 'Commercial' warning from my account... Clicking "ok" is annoying enough.

     


    This is something you have to do yourself.  The links are provided.   You can google "team viewer suspected of commercial use" and the forms you need to complete can be found or you can scroll up.    

    No one in the community forum can "do anything" but point you to those links or suggest you contact tech support.  

    Good luck and those links do work.  I no longer have the "suspected of commercial use" warnings anymore and they know I use it just for hobby. 

     

  • piergiu10
    piergiu10 Posts: 1

    Hi, I using your software from a long time, a few days ago I received a warning telling me that I use it commercially, thus blocking the session. I want to clarify that I do not use it for commercial purposes, I simply connect to my home pc while I'm away. Can you help me solve the problem?

     

    Salve, utilizzo il vostro software da molto tempo, qualche giorno fa mi è comparso un avviso dicendomi che ne faccio un uso commerciale bloccandomi così la sessione. Ci tengo a precisare che non lo utilizzo per fini commercili, semplicemente mi collego al mio pc fisso di casa mentre sono via. Potete aiutarmi a risolvere il problema?

     

    Grazie in anticipo

  • AlexisJane
    AlexisJane Posts: 22 ✭✭
    Good morning all.

    I had an email response to my “personal verification” request this morning.

    My usage has now been set to private due to my logs indicating private use only. I presume my explanation came into play also.

    They reiterated what is personal use and is business use. If the day ever comes that it is needed for business use I’ll happily purchase a licence.

    Good luck everyone.
  • AlexisJane
    AlexisJane Posts: 22 ✭✭
    Good morning all.

    I had an email response to my “personal verification” request this morning.

    My usage has now been set to private due to my logs indicating private use only. I presume my explanation came into play also.

    They reiterated what is personal use and is business use. If the day ever comes that it is needed for business use I’ll happily purchase a licence.

    Good luck everyone.
  • andsim
    andsim Posts: 4

    wonder any of you to connect to a server in the past?

    next question is windows pro a server?

  • Sativa
    Sativa Posts: 1

    I have the same problem since two days. I used teamviewer for private use since months without any problem and now i'm recognized like commercial and kicked after 30 sec.

    Hope they will fix it.

     

  • hd00ljy
    hd00ljy Posts: 1

    I haver the same issue since the last week.

    I sent report personally to the branch in my country but couldn't receive any reply.

  •  @andsim  Windows Pro is NOT a server. Server Editions of Windows are actually called "Windows Server YYYY" (where "YYYY" is the year). Take a look at https://en.wikipedia.org/wiki/List_of_Microsoft_Windows_versions You will find one section for "regular" editions of Windows and another section listing "server" editions.

    I believe if you run Teamviewer on a server, you are probably considered a "commercial" user. I have never connected to (or from) a machine running a server version of Windows.

     

  • RCraddz
    RCraddz Posts: 3
    Ongoing issue for a lot of free users, their repsonse is here. Good Luck

    https://www.teamviewer.com/en/support/commercial-use-suspected/
  • sam20e
    sam20e Posts: 8

    thank you @RCraddz

  • @RCraddz  This thread deals with a time-out issue, NOT with a "commercial use" issue. As I mentioned earlier in this thread, I had the problem of Teamviewer getting set to "commercial" at an earlier occasion. I submitted a "problem report" and had an answer the next  morning: "Thank you very much for your message. I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use. So you are now able to use the free, non-commercial version again."  The issue I (and others participating in this tread) am having this time around is, that Teamviewer times out after 30 seconds or so and unceremoniously kicks me out. There is no mention of commercial use and, if the message from TV is to be believed, they have manually set my account to "non-commercial"

     

  • sam20e
    sam20e Posts: 8

    well @TheAncient the only problem is, we dont have such "report a problem" option....I can only see a feedback option but i already sent them a message via feedback and no reply for more than weeks now. 

  • sebi
    sebi Posts: 5 ✭✭

    No conneection to a server for me.

    And the "commercial suspected" and not really the solution as it happens to many users suddenly without any reason. It is a bug and they should fix it.

    I already sent a feedback to their support and claimed regarding this "non ommercial" user.

    No answer so far. No really a good publicity if they want to sell the commercial version...

  • In that case, maybe the form linked by RCraddz can get a reaction out of them. I just wanted to make sure we're talking about the same issue here: Commercial use is one issue which, in my case, was addressed by TV. Time-outs is a different issue which, as far as I know, has not been addressed by TV.
  • my friend and I installed teamviewer and chose business version by mistake, now we cant change it back to personal version (which is free), can you support guys help us? 

  • gigor15
    gigor15 Posts: 3

    I submited the above mentioned link 3 days before. No answer yet . They noticed there that the answer could be up to 30 days. So I'm not sure there will be any answer at all

  • Gaspode
    Gaspode Posts: 3

    Yeah - but I've had no response in a week - hopeless.

     

    I guess its another push to cull the home users.

  • wrmichael
    wrmichael Posts: 17

    @piergiu10 wrote:

    Hi, I using your software from a long time, a few days ago I received a warning telling me that I use it commercially, thus blocking the session. I want to clarify that I do not use it for commercial purposes, I simply connect to my home pc while I'm away. Can you help me solve the problem?

     

    Salve, utilizzo il vostro software da molto tempo, qualche giorno fa mi è comparso un avviso dicendomi che ne faccio un uso commerciale bloccandomi così la sessione. Ci tengo a precisare che non lo utilizzo per fini commercili, semplicemente mi collego al mio pc fisso di casa mentre sono via. Potete aiutarmi a risolvere il problema?

     

    Grazie in anticipo


    https://www.teamviewer.com/en/support/commercial-use-suspected/?_ga=2.86212314.339131390.1528894034-947860317.1528806515

  • Rubycat
    Rubycat Posts: 4 ✭✭

    [comment removed per Community Guidelines - #9 - Sales/solicitation policy]

  • Postma
    Postma Posts: 1

    I am having this same issue. How am I able to contact you regarding this? I use TeamViewer often and I am unable to connect for more than one minute as of late.