I am sure this has probably been asked before, but I'm having an issue with connecting to a computer 300 miles way, I'm on the free license. I only ever connect to two computers remotely, both family members, but all of a sudden my TeamViewer tells me there is a licensing issue and appears to want me to pay.
Can someone please help? I'm not on a public computer, i'm just on my wife's computer and only use teamviewer from this computer.
It's really not worth me paying hundreds of pounds a year for a license, for the number of times i use it. It would be cheaper for me to get the train there and back.
Have free version of TV and have had so for years. Trying to remote control to Tower PC from Laptop. This message pops up, Connection not established authentication cancelled. I can connect from Tower PC to Laptop with no problem. Can also set up a TV meeting between the two devices. What am I doing wrong?
mine is doing this also!
When I connect to my computer, it shows a dialog that means I use it in the commercial environment. I just use it by myself,please help unlock my ID. My teamviewer's ID is [removed per Community Guidelines]
I'm having this issue, too. Can't seem to find anything online for a resolution. My mom's PC is what I connect to and she's pretty much helpless without remote help.
Same problem here. Would love a solution. [removed per Community Guidelines]
I have the same issue and have attempted three times to reset and all three times I receive an email stating "we have successfully reset the teamviewer ID(s) and acknowledged I am using Teamviewer for private use only on these devices
Vincent L. Graziano
It seems my Id or account has been locked. I cannot connect to my computer at home for non commercial use of team viewer. My Id is [removed per Community Guidelines]
My account is under the email: [removed per Community Guidelines]
the 2 pc's are right next to each other both have the latest version. Both pc's get the same error message when i try to connect to the other one.
i use TW for personal use
few years ago , it worked perfectly
now i cant connect
it tells me problem licence
but im private, im not professional
i use only iphone/ computer
somebody got the solution?
I'm hoping someone could help me with this issue.
I'm getting this error message trying to connect:
any idea how this can be sorted?
How do I know I have a free account? It says so in the UI. But when I want to connect to my wife's laptop, it refuses and says there is a licensing issue. I want to use it for personal use while I am in Australia for 3 months. Basically daily. It will be my only connection. I am from South Africa.
I created two accounts. One for me and one for Elize, my wife. Both say free account.
I think it is a bit unfair giving me a warning. How was I supposed to know this is because I am suspected of commercial use? But in any case, thank you, I completed the request and send it in.
I am running into this same issue and I have checked all of the steps above and still have the same "connection blocked" error
Installed TV on my Samsung smart phone. Even it cannot connect to my Tower PC.
I'm having same problem to connect to my office
I cant access my office computer- it said connection cannot be established due to licensing problem
I have same issue, every single computer in my partner list (which are all my family members pc's)
I have submitted tickets, emails etc.. just to be ignored.. been this way for months
I am having the exact same issue. I have been connecting to my brother's laptop for several years and now I'm unable to. I walked him through updating his TeamViewer (which took a while, he's not computer savvy) and I updated mine, but the same result. I'm getting the exact same error message as SherrieDB
We are using the free version for non-commercial use.
I'm hoping there's a solution soon since my brother is hours away.
Thank you, I have been reset and it is working now.😘
Same problem... elderly (91 year old) needs help, but dumb teamviewer reports the same licensing problem everyone else is getting. I've driven an hour to her home with my laptop and have uninstalled and reinstalled but still has same licensing problem.
is nobody on duty respond to these issues?
It is a private use free account. Software is latest. I can connect to other computers on my list but not a specific one and I cannot connect from that computer to others. Just that 1 computer. I have 9 computer on my computer list.
I'm having the same problem. Is there a solution?
Following for answers, so frustrated!!!
Hello, I just found this, maybe it will help you :
I'm in the same situation and I just filled the form, it's very quick ;)
I have two MacBooks (Air and 15 inch) - I cannot connect my air to other Mac. It says there needs to be a license on free account personal use. Can anyone help
I am unable to connect to my PC and get the two messages (both attached). The first one tells me that “connecting to this device requires a valid TeamViewer license for me or the connecting partner. I have never had problems before. The next message asks gives me an offer to upgrade to a Business Plan
Anyone who knows what has happened? Please help. 😀
I'm having problems connecting to my iMac from anywhere and from whatever device. This is the only computer I have Team Viewer signed in and it has a free licence. I can't connect to it. I've tried to connect from Windows, iOS, OSX .... Nothing.
Every time I try to connect It says I don't have a valid licence. The Team Viewer on that sait iMac works just fine, I can connect to computers, it just won't allow anyone to connect to it.
Does anyone else have the same problem?