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Commercial use - Connection time out



  • Spesafacile_OL
    Spesafacile_OL Posts: 2 Newbie

  • MyConnect
    MyConnect Posts: 1

    I have account, which register in Canada/US, and it is work while I am in China three month ago. but now. It seems blocked by "limit of device"

    it shows me message box as

    "TeamViewer is free for personnel use on a limited number of devices. You have reached these limited devices".

    Please let me know how to solve this. I am free personnel user.

  • bjovaar
    bjovaar Posts: 2 Newbie

    I try to install TeamViewer Quick Support on my sons computer.

    When I connect to his computer from my PC it seems normal.

    It seems normal, but after 1 min I got disconnected, and blocked for 1 hour.

    Why ?

    How to fix this ?

    I thought that TeamViewer for personal non-commercial use was free ?

  • satishZ
    satishZ Posts: 1 Newbie
    edited December 2022

    Hi i am using free version i dont know why they block me it never happened before & i am not using

  • Terabytes
    Terabytes Posts: 2 Newbie

    I own 2 computers and often control one via TV free version (which it is in private use)... today however some algorithm seems to think I'm using the software for Commercial Use? Is there any way to fix this false detection?

  • CaptainEDP
    CaptainEDP Posts: 2 Newbie

    Anyone know how I could solve this without getting a license? I only use it for my personal computers at home to remote desktop while I'm offshore

  • macoveimc
    macoveimc Posts: 1 Newbie

    Why appear me Commercial use detected if i use teamviewer like home user and i dont villate the conditions?

  • Hardmaninc
    Hardmaninc Posts: 1 Newbie


    I am getting the same thing today never had an issue before please help me

  • ぬぬぬ
    ぬぬぬ Posts: 2 ✭✭

    My account is detected as commercial when it is not.

    I sent a non-commercial application in Japanese. Where should I send it to resend?

    Since I have submitted it once, the form is not displayed.

  • Denshin
    Denshin Posts: 1
    edited December 2022


    Yesterday, my license was limited due to "activity that indicated professional use". Looking back, I understand why that was, but it was not actually the case.

    Is it possible for me, as a non-paying user, to contact a support member and clarify the situation?

    Thanks in advance!

  • Alkran
    Alkran Posts: 2 Newbie
    edited December 2022


    I have an issue when installing Teamviever on my Mac.

    I am disconnected few seconds after starting session because detected as professional connexion but it is wrong.

    I have not this when accessing from a windows computer with the same user account.

    Do you have an idea?


  • traduct
    traduct Posts: 2 ✭✭
    edited December 2022

    Can anyone from Teamviewer support help with this?

  • texan75
    texan75 Posts: 1 Newbie

    I am using Teamview to maintain my parents computer 1200 miles away. I use it for this purpose a few times a year. In my session yesterday I did something 'bad' and now teamview will only allow me to stay connected for 60seconds.

    When I try to connect it either say repeated reconnects are not allowed try back in 1 minute (however I actually have to wait 10 min)

    Or it says there may be a problem with my free account and I will be autologged out. (the autologout occurs after 60 seconds)

    My parents are in their 80's so their computer skills are about 0.1 on a scale of 0 to 10.

    It was working fine until yesterday.

  • Luki12344321
    Luki12344321 Posts: 2 Newbie

    Hi to all,

    My personal account, which I use only to connect to my computer at home and control it when I'm abroad, has been marked as being used for proffessional support use and now I have a time limit of maybe 30sec before my connection is stopped.

    What is the correct route to mitigate this?


  • scasey
    scasey Posts: 1 Newbie

    Hi. My boss bought a Team Viewer License so I can sign in to her computer. Buy when I try to sign in, it says there is a licensing problem. Do I need a license too to sign in to her computer?

  • alankimm
    alankimm Posts: 2 Newbie
    edited December 2022


    I'm attempting to reset my Teamviewer back to non-commercial use. When I plug in my user ID in the field, I am getting an "invalid ID" error even though I'm copying and pasting straight from my "Allow Remote Control" tab where the "Your ID" is in bold black font. Can someone please assist? Thanks in advance! My ID: [removed per Community Guidelines]

  • mrgreen3325
    mrgreen3325 Posts: 2 Newbie

    I am private user, suddenly get misclassified as business usage

    However, when I create ticket, it just direct me to this forum

    What can I do?

  • Aavgou55
    Aavgou55 Posts: 1 Newbie

    Hello, I seem to be locked out everytime TeamViewer does an update. I only use TeamViewer to access a remote pc and retrieve data as a researcher. When this happens I used to email support and they would fix it, now it seems impossible to contact them if you have a free can I inform them about this issue?

  • LukeRS
    LukeRS Posts: 1 ✭✭

    I keep getting a notification saying

    "It appears TeamViewer is being used in a commercial environment"

    and that I am blocked after timeout.

    I am running a server for Satisfactory (a game) in my garage (only me and a friend use the server, it's not public). I use Teamviewer to connect to the computer running the server to update it on steam every so often. Today, I got a message saying I was using it for commercial purposes and I needed to upgrade my license. The only other computer I ever connected to was a friend who asked for help with flashing a linux OS to a USB so he could set up a minecraft server. I was connected for about 30 seconds because he already figured it out.

    If Teamviewer wants me to pay to connect to my garage PC, I'll just move to something else. I can't seem to find any way to contact them or open a ticket.

  • Al3cs
    Al3cs Posts: 2 Newbie

    Dearest TeamViewer,

    I am a user of more than 10 years of far away virtual helping of my relatives. For few months there is a stupid confirmation of using the professional version, while I was ONLY a personal user, free usage. Please help me have personal free usage from now on too. I do not have any corporation nor professional... Tell me what I must do to recover my personal usage.

    Thank you very much!

  • Al3cs
    Al3cs Posts: 2 Newbie

    Dearest admin! On my laptop something happened without my knowledge that now I must upgrade my free personal usage by a license. I am blocked to help my relatives. Why is this BS?! I am a free version user for more than 10 years. Never used a professional one, and I do not own any company. I need very rare to use this app for my family devices. Please help!

  • SylvainHache22
    SylvainHache22 Posts: 2 ✭✭

    I use Teamviewer to help my dad in a wheelchair at a distance with his computer once in a while.

    I get a message that says something like ''commercial use detected, will time out in 5 minutes''... and now it even closes before that.

    Does anyone know how can I reset this, or get approved again as a ''private, non-business'' user?

    Thank you

  • Simogall
    Simogall Posts: 1 Newbie

    This is the third time I've been blocked for suspect commercial use.

    My copy of Teamviewer is used in 2 ways, both no profit at all.

    1st using my home device without moving from my bed (I'm a disable that can walk with high difficulty, then teamviewer help me set printer and other devices connected to a dispositive with minimal movement.

    2nd helping my familiars that need help. Usually is only ONE familiar, my brother, that can't read at all and every single time he receive a message, a mail or any other thing that made his phone to beep, he call me for backup in less than 30 seconds. I'm asking him to take reading lessons, but at over 60 years I see it as a very difficult event to happen.

    It can happen that, when at some hospital or other medical situations, I need to access files that are in my laptop, so this is a sort of 3rd way to use it, but this happen rarely...

    What have I to do for get a permanent reset?

    Last week my brother has got a serious problem with his SIM, so he has called me every evening for call phone services provider and get updates and that has triggeredd the "suspect commercial" alert, but it was absolutely not commercial at all...

    Could you help me, please?

    If possible as a permanent solution?

    Thanks for support.


  • Rafdog
    Rafdog Posts: 2 ✭✭
    edited December 2022

    Hello everyone,

    So I have been using TeamViewer free license for the better part of the year and recently it just stated to me it thinks I'm using it for commercial use when in fact I am only using it with my 5 machines on my home network -- my two home servers, my gaming laptop, my main machine, and my other daily laptop. I signed in with my email to register all the machines I use and not sure if that triggered why they think that or because my last home server I named "Server Admin" as my local account name lol

    However they don't work weekends so I guess I can hit up support tomorrow and somehow verify I only use this as a personal account and haven't made a dime on it. I have remoted into a friends machine in Jersey to help him out a few weeks ago but again no payment received and only doing it to assist as free license intended.

    How can I get my license back to free status? Because using **Third Party Product** or Windows RD aren't as "plug n play" as TV so would be a shame for me to not using TV anymore because they thought my account was being used as a commercial license. Paying whatever it is a month isn't a bad idea but I'm not making money using this program so I'd be spending money on something I only use for personal so would hate to stop using the program if it comes down to that. Hopefully staff can look into my account and see (I also do use a VPN so maybe also why they thought I used it in "different states"? idk we'll see when support hits me up hopefully to verify this is still a personal account).

    Thanks & Happy Holidays!

  • kacperek18
    kacperek18 Posts: 1

    hi I have the same anyone can help pleas?

  • FDav3JH
    FDav3JH Posts: 2 Newbie

    I use Team Viewer purely to support my elderly parents as we live in different locations.

    Recently we have been blocked as Team Viewer is claiming commercial use

    How do I fix this as I cannot visit my parents to support them

  • Valente
    Valente Posts: 1 Newbie

    Seems like this issue hasnt been resolved yet? Anybody got other free remote desktop software to recommend?

  • maddin1111
    maddin1111 Posts: 1 Newbie
    edited December 2022

    nope, i'm getting the same error. which **bleep**. i wouldnt mind paying if there were plans for personal use. instead, they are pushing ad's and now locking me out. genius.

  • rs232
    rs232 Posts: 2 ✭✭

    This started a couple of days ago. I'm totally not a big user of TW so the 2 times I need it in a month makes this totally unusable. I wait the time I'm told and it just fails telling me a new time. Repeat.

    No I am not a business customer I'm just helping my 79years old mum using emails and browser when she gets stuck.

  • HeatherB
    HeatherB Posts: 2 Newbie


    For many years, I have been using the Free License (Non-Commercial Use Only) method of logging into my 93 year old Mother's Laptop, to show her family pictures and to keep in touch with my Mother (who cannot operate her Laptop).

    About 6+ months ago, the TeamViewer connection would disconnect after about 2 to 3 minutes, saying that it detected Commercial Use, that somehow we were trying to use the Free License for Commercial use... which was NOT True. I have not been able to successfully connect to my Mother's Laptop since.

    I called the 1-800-638-0253 and was told that I have to come to this site to somehow learn how to correct this. I am searching and I cannot find the means to correct this.

    Could someone please advise how to confirm that this connection to my Mom's Laptop is NOT Commercial Use??

    Thanks in advance for learning the steps to correct this issue.