Commercial use - Connection time out
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Hi,
I am a retired IT Director with a significant number of windows-based computers in my house. 99% of my TeamViewer activity is connecting and managing those devices - several of them headless. A very few times a year I troubleshoot problems on friends' or family PCs/Phones. I NEVER use your product for commercial gain. Just today, (07 Feb 2023), the system told me it has detected commercial use and is preventing me from managing my machines.
Could you take a moment to determine to your satisfaction whether my usage is appropriate for a non-commercial licence and mark my account accordingly? If you determine that I am using your product in contravention of your licensing requirements, then I will find an alternative.
Whatever you decide, many thanks for years of use of an excellent product.
Thanks 😊
Neil Hogg
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Clearly we have hundreds of users here that have all been inappropriately tagged as 'Commercial' users... and now, I apparently have joined the ranks. I have several pc's that I user for various purposes (none business related), an ipad, and my cell phone, and I have used TeamViewer for close to a decade to provide connectivity. Now I can't view one system from another. Has anyone gotten a response from TeamViewer? Is there any recourse, or do we have no option other than to walk away?
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Same thing happened with me several days ago. I cannot figure out what's wrong. I also posted this question, no one has responded, and Teamviewer no longer speaks to users of the free version. I actually just had a support person hang up on me over chat when she realized I was a free user.
I don't mind going to a paid version, but I'm not paying $25/month to support the occasional friend or family member. I'm now looking at other options:
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I submitted the reset form as I have a personal account, yet have suddenly been deemed a commercial account and therefore timed out. They tell you how to resolve the issue, but do nothing when the person complies with their request. Where is the logic?
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i have a free license that i use to connect to another computer to use the game i run from home and recently teamviewer keeps disconnecting my connection that i use for personal use and blocking my connections. why is this happening? the only thing i use teamviewer for is playing a game over the remote connection nothing else. did they change how long a connection can be maintained to free license or what? i didnt get any notification of the changes? [removed per Community Guidelines]
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error message when I'm going to help an old acquaintance pensioner I get a message that this is not a private free license
his License nr [Removed as per Community Guidelines]
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Good morning.
I have prompted with teamvier.
I use teamviewer only for personal use.
I use the connection only 2 computers ID [removed per Community Guidelines] with ID [removed per Community Guidelines].
Please help me…
I sent you messages in Facebook
Thank you.
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Hi everyone.
I don't know why TV is logging me out with my free license (since I don't have to use it for commercial purposes). I have the software installed on 2 desktop PCs and 2 laptops (all Windows) in my home and logged in with the same credentials on all of them. I need to be able to transfer files and/or execute commands while staying on one PC and managing the others. But TV randomly disconnects me, sometimes after a few minutes of connection and other times after 1 hour or more. But this thing happens very often and I would like to be able to fix it and make it not log me out unless I want to.
Thanks everyone for the replies.
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I want to know who can I reach to reset my account, I am not using my teamviewer for business.
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My account was interrupted because it was flagged as a business account. I only use it to control my paraplegic son's laptop. He uses it to watch movies, podcast, music et. We do not use it for business.
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I am trying to use the webform to reset my account back to free. I have already submitted it once, but the problem I have, is my main computer that i use to connect to my media PC and my partners PC, only has an ID of 7 numbers. The webform to reset, requires 8 or more.
Any ideas?
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Hello
I have a free account that I only use for personal use and have done for many years. Now when I connect to one of my computers it states I have a licensing issue with my licensing partner.
If I then try connecting again it says I am blocked until 'x' time and then times out after 2 minutes.
What have I done wrong or what has happened to my account?
Please advise
Kind regards
Spencer
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Hello There,
Today I am flagged for suspected commercial uses, which I only use Teamviewer for study purpose with my group of classmates, or for helping a friend. I am middle of very important class/exam period and desperately need my Teamviewer. I filled out the form already
Would you please help me with resolving this issue? I can provide my anydetails you need
Thank you
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I occasionally help my mother in law when she has computer problems.
Recently Teamviewer claims that I'm using Teamviewer professionally. That's not the case.
How can I resolve this problem?
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Really obnoxious issue going on for a few days now. I have uninstalled on multiple devices, restating PCs, and still this is happening. Connections drop after a minute, then I get a nag window saying I had 'multiple incoming connections' and am blocked from reconnecting.
Is there really no way to bring this to a supports team attention other than posting here? Software definitely isn't worth paying for less than 10 machines.
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I am using TeamViewer for personal purposes but for the last few days, I am getting the error "Connection blocked until timeout " suspecting a commercial use. I tried the method of resetting TeamViewer. But, here I ran into a problem where the TeamViewer IDs I am using have 9 digits. When I enter this in the application form I get the error of invalid error. Could you please help me sort out this problem?
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I'm trying to use teamviewer to access my server computer and it keeps timing me out after about 30 seconds and this popup appears saying I'm using teamviewer for supporting others professionally even though I'm accessing my own computer that is in the other room under the same IP address to move files and to run some software. I can't find any functional customer support page that isn't locked behind a paywall so I have no clue where else to ask this. is there any way I can contact teamviewer to get this fixed?
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Hi there,
How can I unblock my account because I am using only teamviewer for my and family laptops?
Algorithm somehow made a mistake and that needs to be change it. Could you help me with that?
BR,
Dusan
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Suddenly the free version of TeamViewer I have been using for years to support my sister who is very technically challenged gives a message that "it appears it is being used for commercial use" and will terminate the session in five minutes. It actually terminates in less than a minute, then delays reconnection for a long time. I do not use this software for commercial use in any way and have no idea what instigated Team Viewer thinking it is being used that way, nor do I know how to resolve the issue.
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I only use TeamViewer for personal use. When I recently started receiving messages about commercial use and my sessions timed out, I submitted the online request for both device IDs and received emails saying they were reset to personal use. However, when I tried to use it, the same problem occurred. Per the email instructions, I re-submitted the form for both IDs, but keep getting the same result. I've done this 5 times now - each time, I receive the emails saying I've been reset to personal, but I continue to receive the same message and time out. I tried twice to chat with Support, but as soon as they found out it's about this issue, they direct me to the same link to submit a request. PLEASE HELP ME TO RESOLVE THIS ISSUE Thanks.
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Hi, I have been using TeamViewer software from my personal laptop to log in to my desktop. I have been using the software only for personal purposes. However, it was detected for commercial purposes and thus I am unable to access my TeamViewer. Following the instructions, I filled up the application form to reset the ID. Although I got an email stating that my TeamViewer ID has been reset I see no changes to the application. Within a few seconds of login, I am forcefully logged out with the error message "Connection blocked after timeout"
I am genuinely devasted by this. Could someone please help me out here?
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Hi guys.
From work, on my own personal laptop running Fedora, I connect to my own PC at home, Windows, so I can stream my personal stuff.
I'm getting "Connection Blocked" for corporate use.
I am going through the internal corporate network of where I work.
What is the procedure to prevent that from happening.
Thank You.
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My Team Viewer account has been flagged as business. I filled out the reset request and received an email saying that it was reset but it still isn't. Do I need to put the ID of the Team Viewer account that I connect to as well as mine? I only added my ID.
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I am trying to unblock my ID, which was blocked due to suspected commercial usage. I have not used TV for commercial purposes and would kindly request that you unblock my ID.
Thank you.
Nigel Kersh
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When I try to connect to one of the 2 computers I have created so far, a message popup, problem with license on the remote computer ? The first computer I created on my account, I can log in without error messages. I had created a new account 05-03-2023, because i had the same problem on my old account. Why license issues occur on a free account ? I only try to use it on Family & Friends private Desk- & Laptops
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When I connect it closes me out within seconds and pops up a window showing me the plans you pay for. Any idea why
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I have been blocked by TeamViewer as they believe I have used TeamViewer for commercial purposes. This is not the case. I use TeamViewer to access a remove computer attached to a printer. This enables me to work in one place yet print remotely. It's very useful. Without it, I have to constantly run back and forth between my computers.
How can I get my ID re-instated?
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I am trying to connect a remote teamviewer but error is displayed showing error that session blocked after timeout , what could be the possible reason?
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