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Commercial use - Connection time out



  • Andyscorp
    Andyscorp Posts: 1

    Teamviewer blocked me the service and writes:it seems that you make a professional use of the program.

    I am a private person!

    How can I unlock the program?

  • Uranya
    Uranya Posts: 3

    Dear friends,

    today I have received blocks on connections to friend's pcs.
    I do not use Teamviewer fo commercial purpose, but only to help friends.

    It is several years that I do it, what's happening?

    Please help me to overcome this new limit.
    Thank you!

  • lkm
    lkm Posts: 2

    I too am suffering a false positive on my personal use.  I submitted the form and my logfile last month, but still no response.  Meantime my TeamViewer has been getting more and more restricted (now logs me out after 5 minutes and I have to wait before reconnecting).

    As others have said, it seems TeamViewer now employs more aggressive methods to try to auto-detect commercial use (judging by the 800+ posts in this thread).

    I use it to help with family member computers, and I have never gotten financial compensation in my life (not one cent).  And no server operating system or anything like that.

    What I've been doing recently, is re-purposing old family computers for my niece and nephew.  I've been remoting in a lot to set them up, but now TeamViewer wants me to spend hundreds/thousands of dollars for a commercial license, which would cost more than just buying new computers for the kids!

  • Kawashima
    Kawashima Posts: 1

    Hi, I am private user of team viewer13.
    I have tried to use TM in private use, but TM gave that message "Is is cmercial use?, you have to upgrade license".
    I was supprised about this.

    How did it define that my using is private?

    I have 2 private laptops, one is in my home and other is in my office for private use.

    Normally I use TM for my 2 laptops data sharing or something.

    I have used TM for helping my friend , but it also private use.

    I would like to know how to change back to private use.


  • semleong
    semleong Posts: 1

    Why I can't use the free teamviewer anymore ?

  • I fixed the problem on my machine by re-installing Teamviewer.

    Quick re-cap: Machine "A" was running the FULL version of Teamviewer and Machine "B" was running the HOST version of Teamviewer. I was trying to connect from machine "A" to machine "B" but kept getting disconnected with a "time-out" message each and every time in less than a minute. Note: This only concerns this "time-out disconnect" - it does NOT address the "commercial use suspected" issue some of you are experiencing.

    I completely uninstalled Teamviewer from machine "A" using Revo uninstaller. I manually searched my system drive and deleted anything and everything that even remotely smelled of Teamviewer. Next, I re-booted the computer. I then re-installed the FULL version of Teamviewer on machine "A" and re-connected to my account. I am now, once again, able to connect machine "B" without getting kicked out in less than a minute.


  • maineman
    maineman Posts: 1

    I am setting up a computer training website for Older-Adults. I will be working for Donations for now. I also might be doing some remote login. Question is do I need a subscription for Teamview if it's for a Donation service?

    Thank you

  • Bynming
    Bynming Posts: 1


    I use Teamviewer on my personal network to manage two other PCs but I get a message that asks that I upgrade to a professional license to continue. The message says "You are currently using a free version of TeamViewer on your business network. TeamViewer is free for personal use only". These three computers are inside my home and they're all for browsing and entertainment.

    Is there any way I can restore the program's functionality for my personal use?


  • same issue on my computer, no idea why or how to fix it

  • romina
    romina Posts: 1
    Please note that the use of the program is totally personal 
    and is not used for commercial purposes.
  • dkc1959
    dkc1959 Posts: 2 ✭✭

    Same issue ... barely get 1 minute before it closes connection

  • hexing
    hexing Posts: 4

    I too am suffering a false positive on my personal use.  I submitted the form and my logfile last month, but still no response.  Meantime my TeamViewer has been getting more and more restricted (now logs me out after 5 minutes and I have to wait before reconnecting).

    Who can help me

  • Turiican
    Turiican Posts: 1

    I know exactly what you are going through.
    I had my account unlocket 2 times in the past years and today, again, i am locked.

    I am using my account for family (4 people) and around 8 friends of mine which one is, as I know now, in a domain at home which triggerd it once. maybe this time again?

    This is just getting annoying...

  • mattdud
    mattdud Posts: 5

    Last Saturday I had an issue with Teamviewer logging me out and blocking me as it thought I was using it for commercial use, which I wasn't! I addded a topic to get help.  NOT ONE attempt to help me with this problem! I can't call the tech team as I don't have a commecial licence.

    I will go else where if I don't get the support I need!

  • DigiDom
    DigiDom Posts: 1

    I am currently trying to fill out the personal use verification form here. However I am unable to submit a log file as I only use the portable version on the pc that is being flagged for commercial use. I have no admin access on the flagged pc so i am unable to install teamviewer.

    I've always recomended teamveiwer to anyone that asked but after this im not so sure.

    Please Help

  • You can fill the form at
    But, since we are free users, expect them to act for a relatively long time. I have filled the form since about 3 weeks ago, and still no luck till today.
  • patrick37
    patrick37 Posts: 1

    exactly what happens with me also

    i am now blocked for the seventh time!!

    every time they unlock me and one month later the same happens

    and the price is absurd!

  • xprt0071
    xprt0071 Posts: 1


    I started this thread and actually after getting the above problem, I thought it would be too cumbersome going through the suggested process of convincing the Teamviewer team, I was using the laptop/teamviewer only for prvate stuff. I do not know, since I have re-installed Windows on my laptop a few times since then, whether that played a role. In such a case, my "new" PC, which had been added to my account was no longer there. Apparently, Teamviewer does not recognize the old entry or connect it to the pc. That's why I was originally asking how one can remove such PCs from the online account.

    Anyway, i decided not to add my PC again and actually did not use the account based approach again. Instead, I decided to install on the "fresh" laptop just the simple portable version.

    For my friend, we removed the Teamviewer version allowing account use and installed the simple portable version. This worked with no issue. I cannot just access his PC and for each session, we use Skype or email to to get the ID/password and can then I can connect.

    Recently, for yet another guy, who apparently had this other version connected to the account, I was using my portable version, but he still had the account connected version. His 1.5 year old son was recently knocked down by a car. I was helping him urgently draft a report to the police & insurance to be sent that day, and then we get this outrageous cut-off, allegedly because of commercial use.

    I was so angry... anyway, we had to find other means to do that. I later uninstalled the version on his pc and installed a portable version. I also deleted all PCs on my account and that very account itself. I had to log in using another hardly used account to post this.

    We have been able to use the portable versions so far. I would suggest, unless you go the way of convincing Teamviewer ... to remove the 2 PCs from the account, uninstall the version of Teamviewer you have and install portable versions. Before each session, though, you have to get via Skype or some other means the ID/PW of your wife.

    I'm sure that's a quicker solution and will work at least for a while.

    I hope it helps

  • woodyboy
    woodyboy Posts: 9
    Same here. See my C&P ticket below:
    Ticket ID: 4151798
    Subject: Request from Commercial Use Suspected form
  • GoNz0
    GoNz0 Posts: 4

    Every couple of years I get this but now I have to go through here?

    Well it has happened again so can someone please unblock my account, nothing has changed since last time.

  • sparani
    sparani Posts: 2

    Same for me, just using it on my private PCs at home and I always get these messages nowadays:


  • GoNz0
    GoNz0 Posts: 4

    Something has changed for them to do this to us, they are obviously pushing the free users away as they do not need us, probably due to the excessive pricing structure. Instead of offering a home network licence £382 for a single connection licence per year is a total joke.

    I guess I will start looking at other RDP solutions, I did like teamviewer as I also use it for work but even they are looking for an alternative due to the price they pay to use this to support us field techs who need assistance deploying computers to our clients.


  • dian2n
    dian2n Posts: 2

    I get limitations in sessions when using thimiever and I'm prompted to buy the paid version. I do not use the program for commercial purposes, and I believe that your estimation algorithm is based on data that can be interpreted in two ways. As a result of misinterpretation, I am accepted as a business user. This is not true. I have two places where I live and I have computers there. I go to work during the day and occasionally connect with computers in these places to make sure everything is fine there. I do this from my computer at work, where I identify myself with my user name in teamviewer. Other my colleagues also use this program on the same computer. They use their login name.
    I have no idea how your algorithms are working to detect business consumption, but that does not happen to me. I do not take money to support foreign computers. The computers I'm accessing with Teamviewer are just mine.
    What can I do to reuse the free version without restrictions. What should I do to prevent myself being mistakenly recognized as a business user from your system

  • I have the same problem!!! HELP PLEASE

  • Tsoots
    Tsoots Posts: 2

    Very same problem here. Helping my +80yrs old Mother is suddenly considered commercial and not allowed without buying a license. She does cook me a lunch or dinner every now and then but not even weekly but still I would not count that as commercial use of Teamviewer. What are the Teamviewer options.

  • sylviae
    sylviae Posts: 1

    i too have had "suspected commercial use" and running a "Business network" when it is a home network and i only use TV on average twice a month to help friends free. i wrote to them and included logs which prove my case, but no reply.

    [competitor link removed by moderator per community guidelines]


  • trekfan1
    trekfan1 Posts: 17
    Problem: cloudberry remote assistant do not have a Linux version...
  • Thanos81
    Thanos81 Posts: 1

    Good Morning

    When I try to connect to my PC from my office your software give me an allert I am using it as a commercial usage.

    I already had this problem in the past and I specified I do not use teamviewer for commercial usage, I only connect to my home PC during the day I am at work, from my working PC, to check my personals E-MAIL, chat with friends via whatsapp web and similar things that are not for work. 

    I think this is a personal usage not a enterprise one even if I use it almost every day for hours. How can I fix this issue? I really need and love your software but I am not going to pay 334€ for year to use this function.

    Can you please help me or indicate me how to fix this problem?

    Thank you so much

    King regards


  • Аналогично. На мой взгляд, полное свинство - критерии коммерческого использования нигде не указаны. Я использую TV исключительно в личных целях, и получил эту гадость совершенно неожиданно. Хорошо хоть, не в заграничной поездке, а в часе езды от дома.