Commercial use - Connection time out
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I am using Teamviewer to manage my personal computer. Somehow Team Viewer have recognized me that I am using the app for commercial purpose and now free license is not allowing me to connect to my computers.
Defenetly I am not using the Team Viewer for commercial purpose. How to enable to continue using Team viewer with no limitations as free user?
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I keep getting kicked off my session and the reason is that commerical use is detected. I'm remoting into a single computer in my home. I access it less than once per month. Any ideas?
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Hello,
Can I use TeamViewer for personal purposes in a commercial environment?
In my case, I want to use TeamViewer for personal purpose on a computer which is used for work from home.
Thank you.
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my son was reinstalling teamviewer on his Grandmothers computer and selected corporate insteat of personal now we can't connect.
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My teamviewer doesn't allow me to connect more than 10 seconds to any of my friends pc with a reason that i have been using teamviewer on professional aspect which is not true. Is there any way to fix this because i need to help my friend regarding some gaming problems. Please help me !
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Hello TeamViewer users,
I use a free version of TeamViewer on my laptop to remotely access another computer. Recently, my sibling accidently tried to remote access my laptop from TeamViewer on phone. This limited any remote access from my laptop to less than 3 minutes. Is there any way to fix this?
Many thanks!
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I have just been bombed out of teamviewer and told i am using it professionally? I use it one every few months when my 88 year old mother runs into trouble (this time her printer has disappeared!) however i have been thrown out! I now have a distraught mother i cannot help. Anyone out there let me know what i can do about this?
Cheers
Stu
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Hi, I have been wrongly flagged as Commercial, even tho I have not used Team Viewer for months, and when I tried to connect to my mother's PC it blocked me. Basically, I have been using it only for that purpose - helping my 65-year-old mother, remotely.
Any ideas on what to do? I cannot seem to contact support because I do not have a paid account...
Thanks!
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I'm very frustrated with Team Viewer. I've used it off and on for years but now it thinks I'm a commercial account. I've provided help for friends and family. But I get timed out in less then a minute. I've been able to access a phone for troubleshooting but not a desk top. What do I need to do to my account look like a personnel account. The phone person uses quick support, but the desktop I have in my computer file.
Please help!
I hate to have to learn a new product plus all my friend are 75 years Plus.
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when I connect to my phone via TW the connection goes on and of every 20 sec approx.
I have tested the connection on both WiFi and Mobile connection and the result is the same
I have used TW for many years and have never had this problem before.
please advise me.
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I believe I'm not using TeamViewer for commercial use, just trying to have remote access from my personal laptop to my personal desktop at home! TeamViewer keeps blocking my access no matter what I try (rebooting, reinstalling, updating, etc...). This sounds like the end of TeamViewer for me because they fail to provide the service they advertise (free for personal usage)! I'm sorry, but this would never force me to switch to a paid license since there is some other free software out there for personal use.
I've spent more time than I should have spent trying to contact the support or find a way to fix it and all fails (even if it works the first time) and I'm not a fan of such annoying confusing random connection termination messages!
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So, I got an email with this:
This topic has already been answered here, so we merged your post into it: ( the link to this page)
my post: "when I connect to my phone via TW the connection goes on and off every 20 sec approx.
I have tested the connection on both WiFi and Mobile connection and the result is the same
I have used TW for many years and have never had this problem before.
please advise me."
Nothing about commercial use connection time out is it?
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I tried to help my friends. But I was deemed mistakenly as commercial.
How to proceed?
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Whenever I try to connect, I get the message shown. The time is always 1 minute from the current time, but when the minute is up, still can't connect. I have a free license, and I'm connecting a Windows 11 PC to a Windows 10 PC across the room.
This just started happening today. Any help would be appreciated.
Thanks.
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I am being prompted to activate a team viewer license and am being limited to short sessions out of nowhere. I am using this on my personal machines at home. I had to open a ticket a couple years ago and do the same thing but it looks like we can no longer submit tickets without a license. Is this the only way to contact support now?
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Yeah im having the same issue. I had this happen a couple years ago ( i use TV to access my home machines and a headless plex server that hosts my movies and tv at home) and i was able to put in a ticket to get my account re-activated as a free account. It looks like now you cant even put in a ticket without a license.............
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My account has been locked due to suspected commercial use, but that's a mistake, I use this software for all kinds of personal tasks. And I rely on it a LOT. How can I get my account reinstated? I can't seem to get customer service as a free user.... please help!!
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All of the sudden I am unable to connect into my other system here at home. I was using it fine, closed it on my laptop and reopened, and my main system will not connect anymore. Keeps telling me to wait 5-10m, and then resets and keeps telling me to wait and wait. Sometimes tells me there is a licensing problem and disconnects me.
Thoughts?
Personal user.
Windows 10 & 11.
Thank you.
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Hello - I am a ham radio hobbyist and I have for years used TV to remotely log into my home office computer to operate my radios remotely. Today, I was disconnected and cannot reconnect due to TV thinking I am a commercial business, which I am not. What is the procedure to get data to TV that I am indeed a personal user and respectfully request that I be allowed to continue?
Thanks!
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Hello, i keep getting this error. I'm using teamviewer for personal use only, just remoting to my/family pcs. Why do i get this error?
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As others have noted, also getting the commercial use detected and sessions limited messages. I've been a user of TeamViewer for the last few years and only for private usage between multiple personal systems at home. I have followed the information on https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair/p1 and completed the reset request as per https://www.teamviewer.com/en/reset-management/.
My question is, how long does a reset take?
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Greetings, I use two home servers running windows 2022 std, for the second time (first time was back when i had windows server 2016) it has detected commercial use...
Obviously my use is not commercial, it has been accepted before by the company and i have had to sign an agreement that i was not using teamviewer commercially.
The status remains the same yet... again i pledge i am absolutely not using this software commercially and if i was i would absolutely pay the license for it.
[removed per Community Guidelines]
Please stop assuming everyone that runs a server OS is using your software commercially... pretty please?
Else just asume every linux box is also being used commercially...
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Greetings Teamviewer
I've been using the free version for some time and only to connect to my desktop PC at home with my laptop when I'm elsewhere, so I use it personally and that's it.
In these days I have had problems, the copy and paste were not transferred, and not being able to understand where the problem was in the settings which was obviously by mistake and so I thought of uninstalling the program from the PCs and then reinstalling it.
Tonight I tried the connection and the system replied that I practically "used the system to provide professional assistance" ... and therefore in order to use the program I had to subscribe to a subscription that costs almost [removed per Community Guidelines] euros per year ... I I would have even paid a few tens of euros to be able to continue using the program, at this figure it seems to me exaggerated.
Can you help me, please, and I thank you in advance
good job and sincere cordiality,
Piero.problems with free version for personal use
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To answer the question I posted earlier, the turn around time for the reset request I submitted was about 12 hours.
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The link you posted in the other section DOES NOT WORK. I have not had any problems using TeamViewer until now. I think it's hilarious that it's just now detecting and cancelling my requests even though both of my computers are in this house on the same IP addresses. It's just easier for mew to sit upstairs while I have the PC downstairs open on the other monitor and use both because one is my main PC and the other is where I store media. Apparently you can't contact anyone over this and you have to go to this useless forum with no real answers other that seeing people complain that nothing is getting done. Does anyone know of other PC remote software that works similar to TeamViewer?
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So when you use the service for personal use for an extended period of time you get flagged for commercial use??...is this just a temporary use program? I can't see spending $50 a month to access a computer downstairs because I'm too lazy to go down there and remote in from upstairs.
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Hi everyone, I'm a single user, I usually stay outside and use Teamviewer to connect to my PC at home. After a period of time, today I receive a notification that I have been supporting others professionally, but definitely not, just only me doing my personal things.
Anyone can help me figure this out or unblock my account, please! I'm not working remotely, so I cannot pay for a monthly plan.
Thank you very much.
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i am having the same problem now
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Hi,
my connection keeps dropping since yesterday. The reason being my use has been flagged as commercial. However, I am a PhD student and I am using team viewer to connect to my computer at the university. What can I do? I am thinking of looking for an alternative software, what would you do instead?
I would really appreciate any advice, thank you!!
Valentina
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