Commercial use - Connection time out

1…360361363365366…425

Comments

  • mpence
    mpence Posts: 1

    I am one of Jehovah's witness, since the pandemic, I have been using team viewer to help our older friends connect to zoom for our meetings. I guess because I have so many contacts, they suspect that I am doing dishonest business. How do I solve this, so I can continue to connect our dear older friends?

  • cdragwa
    cdragwa Posts: 4


  • cdragwa
    cdragwa Posts: 4

    The version I use even says noncommercial... free.

  • Devo
    Devo Posts: 2

    I started using TeamViewer to repair my mother's computer remotely for years now. Today i tried to connect and I can no longer connect to her computer. She lives in a different country than the USA. Did TeamViewer implement new restrictions on connections between the USA and Jamaica W.I.?

  • johnzageek
    johnzageek Posts: 11

    I would like to know who you have to contact to get free individual non-professional access restored after being accused of trying to lie and having Teamviewer disable the free access tier of usage.

    Two items, I am trying to support my ex-wife with the computer I bought her recently. And keep access to my laptop, which is on the opposite side of the table from me. What part of these activities makes me a professional supporter and a liar?! Please tell me the magic method for not being bullied by Teamviewer.

  • CarlThompson
    CarlThompson Posts: 1

    I have had no issues with connection to the remote computer, but I am running Windows 11 on both computers. TeamViewer Version 15.40.8 (32 bit). However, there is one glaring problem: The monitor selection is gone now. I only get Scaling, Qualify, Performance and View Options. There is no way to chose multiple monitors. Both my remote and the host computer have dual monitors, but when using TeamViewer I only can use one and when choosing apps, the app that would be on the second monitor will appear over top of what I am doing on the first monitor. Not supporting the dual monitors at all.

  • ZippyZip
    ZippyZip Posts: 1
    edited March 2023

    I just tried it too, to help my son in another town fix his PC, but the session ended after only a few seconds, and told me I needed to buy a license. We didn't understand, as the company still advertises TeamViewer as "free for personal use".

    We tried it again, though, and were able to stay connected for at least 10 minutes, which was enough time to help my son. So I think we just had a faulty connection the first time, and that's why the session ended. Don't give up on it... It's a great app!

  • JaseHeuer
    JaseHeuer Posts: 1

    When I connect to any of my computers I get kicked off then I cannot log back on for several minuets. This is connecting from one of my personal computers in my home to another in my home.

    image.png


  • porcupine
    porcupine Posts: 6

    I've been using Teamviewer for non commercial use. Mostly I use it to help my mom who lives on the other side of town. She is non technical, but I've helped a sister in law and also a friend out in the boonies in Arizona. But 99% of my usage is to help mom. I'm always using Teamviewer from home to connect to her at her home, so we're not talking about lots of IP addresses here.

    Now Teamviewer Corp has locked me out saying they think I'm using it for commercial purposes. What was my offense? I tried using Teamviewer on my Mac instead of my usual Linux Mint system.

    So what gives? Does Teamviewer not want computer enthusiasts as part of their community? Is it not in their realm of possibilities that a user might run something other than one operating system in their home? Guess what? I've also got a Windows box, and a different Linux laptop. Woo woo big woopie. I guess the Teamviewer algorithm thinks I'm running a data center.

    Have I no recourse? A friend suggested I set something called Tailscale up on my mom's PC, but I'd prefer using Teamviewer because she is not technical, its easy for her to use, and depends on me to help her on her PC ALL THE TIME. Teamviewer has been great, but now not so much. It would be great if I could get someone at Teamviewer to study my pattern of use and determine that I in fact am not a commercial user. It would be easy to see if a humanoid would look at my logs. Are we doomed in life to be forever governed by fallible algorithms?

  • RoninBonita
    RoninBonita Posts: 3
    Answer ✓

    No, you are not done, Porcupine. I've had the same issue for the same reason. As you do, I use Teamviewer to help friends and neighbors with technical issues they would otherwise have to wait and spend to get resolved, and mostly they are simple issues. Go to this link and follow the directions to get your FREE Teamviewer usage reinstated. It will take a day or so turnaround.

    https://www.teamviewer.com/en/reset/

  • Mechanis789
    Mechanis789 Posts: 4
    edited March 2023

    I just started having the same problem today as well!

    Hoping the team at TeamViewer can help get this sorted out for all of us! I use TeamViewer only for personal use, to connect to home media servers and to help my mom who lives in another city!

  • Mechanis789
    Mechanis789 Posts: 4

    Same issue here, my license no longer works for some reason as of today. Times out after one minute.

    Not sure if exact same message for you, but for me, it's the exact same issue as you can see a screenshot of in this other post: https://community.teamviewer.com/English/discussion/128795/my-account-is-saying-that-it-is-limited-and-times-out-after-one-minuet#latest

  • 7278608
    7278608 Posts: 2

    Hey He keeps telling me that there is a problem with personal use, and I don't care. Why does he keep suspecting me? How do I fix the problem?

  • Jokerunited
    Jokerunited Posts: 2

    I don't know why, my account is detected as "Comercial Use" when I am just connected to my brother pc for a fix a Sunday night..... 😅

    What can I do?

    Thank you.

  • davmax
    davmax Posts: 14

    I have been a free Teamviewer user for over a decade supporting family and friends in their 70s & 80s, plus an aboriginal community group to whom I donate my time. I am in my 88th year. Over the years I have been terminated a number of times because I help too many people, suspected of profiting. No, I do not charge for my help of the elderly. Previously I have had the ability to have the Teamviewer help sessions restored. Access to support is generally denied, only for paid licenses. I notice standard membership is unviable in that it appears that there is a limit on those supported/helped, limited to 3. Additionally, it is not viable for me to pay the monthly fee for donated time.

    I am seeking to enable my ability to help others restored, again.

  • Hellcat
    Hellcat Posts: 1

    i am trying to get a non-commercial reset on my free account. The form says to "generate and upload pdf" which i click but i dont get confirmation it has been send?? could it be the "add more ID"? i have only one ID, why does it keep asking for more (red lined box)... unless i fill that, it wont send...

  • ucarov
    ucarov Posts: 1

    I'm using TeamViewer for personal purposes "Free account" for many years . 

    I access my pc's at my home and my frends. 

    nowadays i am trying ro found best OS to my oldest laptop and i try many OS vith teamviewer.

    Suddenly I get flaged for comercial use.


    I had this problem years ago, but I don't remember the solution.

    Can you help me with the solution?


    ucarov

  • JustJames
    JustJames Posts: 1

    Hi,

    I tested a Team Viewer trial for commercial use years ago, customising it with logo etc. But found we didn't really have the use for.

    I now only use it to help friends and family in need, all done free of charge. However, the QuickSupport module seems to only give me 5 minutes. I get a notice saying something about "due to logo", but no logo is used anymore. It's just the default Team Viewer Quick Support module.

    How do i remove the 5 minute time limit?

    Thanks

  • Speed1
    Speed1 Posts: 2

    Normally everything works fine connecting to my desktop from my iPad. however this weekend i'm getting a error that disconnects me after about 30 seconds of being connected to my desktop.


    the error on the iPad is this

    Unable to connect

    A connection could not be established

    Connection blocked.

    you reached the maximum session duration to this teamviewer ID please try again later.

    Connectios to this teamviewer ID will be blocked until X time


    (there is a more info button)

    when i click on it, it's telling me i should upgrade my license.

    i'm connecting to a windows 10 system. no servers

  • mandaj
    mandaj Posts: 1
    edited March 2023
    image.png

    How can I get back to using the free version. I have not shared anything.

  • BBIzabich
    BBIzabich Posts: 1

    I'm trying to use TV to connect to my dad's computer and I am able to connect but after about 15-20 seconds it disconnects me claiming I timed out. If I try to reconnect it tells me that immediate reconnect is disabled and to try gain after a minute. I am using the free version but I am not getting a message saying I was flagged for commercial use or anything like that. If I wait a few minutes and try again I can connect no problem, but the same thing will happen. After about 15 seconds it says I timed out and can't immediately reconnect.

  • davmax
    davmax Posts: 14

    I filled in the form using the ID number listed in my Teamviewer app. The reset form will not process because that ID is refused and a valid number is requested. Sorry I have no idea how to obtain any other valid number.

  • davmax
    davmax Posts: 14
    edited March 2023

    To assist the my ID displayed in Teamviewer is [Removed as Community Guidelines] hope this helps.

  • davmax
    davmax Posts: 14

    I saw a note that I was warned. When and how? I am not aware of any warning; I was simply terminated.

    I have completed an account reset, following helpful assistance via Teamviewer. What happens next?

  • mike1111
    mike1111 Posts: 1

    Hi. I am using quick support with a friend. I helped he download the latest version of TeamViewerQS on her Win10 PC. When we start a session (she trying to share her screen with me), I get the error shown below. She had the full version installed previously, but I uninstalled that. How can we resolve this? Thanks.

    teamviewer license error 3-25-2023.png


  • camyferraz85
    camyferraz85 Posts: 1

    I would like to report the difficulty in accessing a computer at the university. I can only connect for a few seconds because there is apparently a problem with my license. I use the program to access a computer to collect some data at Federal University of Rio de Janeiro, for research only. I am a Professor trying to do some GC analysis. I appreciate Teamviewer team for the comprehension to solve this issue.

  • yiersanmutouren
    yiersanmutouren Posts: 1

    Hi. I have a computer in my dorm in college and now I am home. I used to have access to my computer through teamviewer, but recently it started to show "there is a problem with the license" and immediately disconnects my connection. I am wondering what I could do with this?

  • Andrew736278
    Andrew736278 Posts: 2

    Hello,

    I've been operating a free license for a while now and have just been restricted based on some pattern.

    I'm in IT and my home/lab setup is pretty complex and could well look commercial but its simply not.

    Is there anyway to sort this out so I can keep using it?

    The product is good and something I have been recommending in my professional life.

    Thanks

    Andrew

  • Andrew736278
    Andrew736278 Posts: 2

    Have submitted the form required - fingers crossed :)

  • ray4nier
    ray4nier Posts: 3

    Usage pattern suggests you've been supporting others professionally. Vehemently disagree!

    Pls advise

Trustpilot

Categories

This Week's Leaders