Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Commercial usage

Comments

FlintMercury

Dear TeamViewer User,

Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

To continue using TeamViewer, there are two options for you to consider:

1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

If you need help finding the perfect license, we will be happy to assist you personally:
+49 7161 60692 50

2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address form-service@teamviewer.com.

When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.

For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265

If you are not sure whether you are using TeamViewer commercially,
please give us a call: +49 7161 60692 50 .

We are looking forward to hearing from you.

Kind regards,
Your TeamViewer Team

jornin

Hey Esther,

I filled out the ticket. I explained that I use TeamViewer to log into my HTPC, my media server. Which are both in my home. The server only serves my media to the living room and bedroom. And I access my Mother-in-laws computer.

Even after waiting over two weeks for a response you still can't confirm that I'm not using it for commercial use. So how in the **** is me giving you my address and signature on a
"Declaration of private use" going to change anything?

link for that here for those that are curious
http://cdn01.teamviewer.com/teamviewer/pdf/TeamViewerDeclarationOfPrivateUse.pdf?utm_source=TV-newsletter-en&mailid=18156909&utm_medium=Email&utm_campaign=news2018-Q3-StayBlocked-cohorte1-NC&utm_content=Intro%2B1%2BText&pid=news.2018-Q3-StayBlocked-cohorte1-NC-en&lid=

I'm a stay at home house husband. I don't have a job. I access 2 computers with TeamViewer. My living room computer and my Mother-in-laws. How am I possibly getting flagged for personal use?

Why do you need my address to "confirm" that I'm not breaking your rules?

Palekar

The commerical use software detection has bugs - it detects commerical use incorrectly, and response time to reset the license after filling in the correct form is really long.

When is teamviewer team going to fix this problem and reduce the number of false positive detections, and in the meantime reduce time for response for support calls?

This is the 2nd time I have filled in the right form, and have been waiting for a week with no response.

1st time I filled the right form, and i waited for nearly 15-20 days for the license to get reset.

NYCNative

If they responded to those of us who filled out the form as fast as they deleted posts here that referenced their competition, there wouldn't be a problem.

Jager67

AulPedajas

@gquiring wrote:
TeamViewer is no more. I installed **Third Party Product** today and it works great. To get my free license restored and then taken away afer 4 uses is ridiculous. I just wish they would come clean and admit they don't want any free users anymore.

Aero?

DaveCT2003

Same here. I actually sent me an email (after 3.5 months) to tell me my account was confirmed to be a private use, but that's the SECOND TIME and I don't care anymore. I'm using **Third Party Product**, and 17 hours a month for this truly private user is just fine with me.

I've seen some seriously flawed thinking in my time, but this one is over the top. I hope the guy in charge is happy with his decision to wreck PR.

JayM

Had to unsubscribe from this thread since I was getting so many emails (and conveniently not a single one from a TeamViewer rep).

Unbelievably pathetic customer relations, especially with the vast amount of alternative programs for remote connections. They can "fix" my account now; I don't even care. I'll never use TeamViewer again.

future_evolium

Hi,

TeamViewer have a real problem at this moment. They offer two type of accounts private use and commercial use. Private use is free, commercial use based on license which should be payed.

The problem is that the account under private mode, free teamviewer is locked with the message trial expired, even if the application is free for private use. To unlock you have to contact the teamviewer but teamviewer team does not accept any ticket from customers who use free version, I mean private account. So they are at a point of no way for people who chose to test teamviewer or to use in private mode.

Beside this, even if at installing the teamviewer ask you to chose the mode of using, commercial or both, and if you chose both, you can be found as suspicious if you use two accounts commercial and private on the same device. This difference between commercial and private accounts using should be very well defined and limited.

At this moment the support for free version is not available even if the account is locked.

GeorgiosBalas

Hello.I use it for personal use only but teamviewer say that is detecting business software and not let me use it for free.what is happening?

NYCNative

It's been nearly two weeks since I submitted the form and no response. Twitter support people have intermitantly responded to messages but no solution as of yet.

I log into my home computer while I am at work to check my personal email, stream music from my home PC and pay my personal bills. This is not commercial use as far as I can tell. But nearly two weeks later, I still have no response to the ticket I created and you guys say creating more tickets can make it take even longer...

If you are so busy that you can't even respond to people in a reasonable amount of time, then perhaps whatever steps you are taking to deter business users from using your product for free has actually caused a lot of false positives and should be revisited. Or you just don't want people using your product for free, in which case why don't you just say so?

Boxallw

For honest discussion this is not the place. They don't like us talking about better products.

OzRob

With **Third Party Product** keep in mind that you can only connect for up to 17 hours a month.

Glassdub

**Third Party Product** is no good, no clipboard or cloud logon if you don't pay, worthless.

Boxallw

**Third Party Product** - mainly a windows solution. Looking at others but so far**Third Party Product** is good.

Boxallw

Man let's name the alternatives:

**Third Party Products**

tinkerstoys

TV is not an US company so it doesn't have to follow any laws or rules of business. So let's all quit complaining and do what we can to help others. Give them what they want no customer.

gquiring

TeamViewer is no more. I installed **Third Party Product** today and it works great. To get my free license restored and then taken away afer 4 uses is ridiculous. I just wish they would come clean and admit they don't want any free users anymore.

GYW

The best thing you can do is find another free application to control your other computer. I am currently trying one, which I can't name , but begins with A, and so far, it's quite simple to set up and easy to use. Has all the bells and whistles of TV without the attitude...so far. TV's ratings in the "free" catagory has disappeared and word has gotten out of this fiasco and the way they are treating people...their loss. Just do some searching...I found this one right away.

GYW

Agree totally and I have also noticed that their status in the "free" remote control ratings has gone away completely.

GYW

I just tried **Third Party Product**...pretty good and free

GYW

I haven't gotten a reply yet, but I have researched other software products that actually do the same thing. I've downloaded one myself and just used it...not bad at all. I'm sure if I posted the name of it, this post would be deleted..[deleted by moderator]. Anyway...this is what happens when big companies get very greedy... I have friends and family all over the states and the only thing it may cause by switching programs is some very direct contact with the people or have someone who is computer savvy to help my very old family members download the programs...

GYW

Welcome to the club...I'm in the same boat.

IvanDuncan

It's a total **bleep** this commercial bug on android devices.
If devs has at least 2 neurons they could be able to avoid this happening with trusted devices, since would be simple as **bleep** don't block access or consider commercial use up to 3 PCs from the trusted devices list.
Now I can't support my 76 yo dad from my phone because it's says I'm suspect of commercial use and even with the warning of 5 min I just can connect up to 1 min.
Considering that there's only 3 devices that I use to log, my dad and son's computer and my own, this one btw is connected 50% of time at the same ISP modem as my phone.
What more I need to prove personal use than my trusted device is at the same ISP modem as the phone? Or same GPS location?
Ridiculous
And now to be worse, they don't even let you open a ticket, because "they were receiving too much tickets" and now support just answers who pays.
OFC u're getting too much tickets, ur devs are brainless!

pcowanvt

How about sending a message to users that you detect that usage may be for commercial use and giving them 30 days to reply on a form that you send them so that they have the opportunity to defend their usage as personal and not commercial???? That would show a commitment to customer service. Just take a moment to imagine what it is like to be invited to depend on a program for free, then have it removed without notice? My friend is disabled and needs the program to communicate with friends and family and to operate various devices in her home. She earns no money from its use and the effect of loss of use of the software has interrupted many aspects of her daily life. Your policy comes across as thinly veiled averace.

CR99

I agree. Before my 7 day free trial was even up I was canceling it. They have YET to REFUND my money.

Scottie2012

I'm trying to change my trail version to non-commerial

gquiring

So a few weeks ago TeamViewer declared me a commercial user. I am retired and help my 83yr old friend with his computer who gets into a lot of issues. I fill out the form and explain I am not a commercial user. Eventually I get an email that my account has been reset to free use. I use TeamViewer exactly 4 times and it declares me a commercial user again!!!

Come on now, get your act together or just admit you want money and the product is no longer free! I don't mind paying something but your current rates don't fit a home user trying to help a friend out.

Boxallw

[deleted by moderator] is available on all platforms. There may be forks of the project that are Windows only.

I can take over my Mac from my Linux box,

Jager67

Same here I might switch to another company though because its been since monday last week this has been happening to me an still they do not email me back that they are even looking into the issue.