link icon
Ask The Community

Commercial use - Connection time out



  • jackjack
    jackjack Posts: 4

    Where are all Teamviewer's "certified" community managers?

  • Slegnor
    Slegnor Posts: 5

    @jackjack wrote:

    Where are all Teamviewer's "certified" community managers?

    Theyre currently unable to get logged in from home for more than 1 minute due to commercial use detection

  • jackjack
    jackjack Posts: 4

    @Bankfodder wrote:

    Sorry but I don't really see how you can say they are being greedy. [...] If they had a cheaper personal level of subscription I'd be pleased to pay it.

    You've pretty much answered your own question here...

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    I certainly didn't ask a question – and I'm afraid your responses are pretty poor response. I'll wait for you to try and come back with something a little bit more interesting
  • jackjack
    jackjack Posts: 4

    Ok, here goes... I would also be happy to pay some sort of "No interruptions Personal Use" license, if it was priced correctly. MS Office 365 offers a ton more functions and they charge $9 a month. So, $5 for Teamviewer? 

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    Thank you. I think this is a positive response and I agree with you in terms of the kind of charge. Frankly I would have thought a little lower – maybe an annual rate of $25. But anyway, I'm a bit surprised that they operate a completely free rate and then a business rate which is paid to do level to exclude most ordinary private users.

    There seems to be such a huge number of people using TeamViewer for private purposes that I would have thought it would be good business for them – but maybe they understand the profile of the users better than we do.

    I'm still waiting to hear from my support ticket about having my private use restored
  • Tegoide
    Tegoide Posts: 14

    Yeah, I am pretty sure the "smart" algorithm has been implemented by TV13 engineers since April 2018, according to the marketing people request. Wrong way to proceed

  • JanS
    JanS Posts: 1

    Dear Teamviewer Support,

    It seems that you resetted all the Teamviewer accounts, rendering them "suspected to be commercial", when in fact there is nothing to do with commercial use... we already communicated few years ago about it. I am helping friends online as I am the geek around that helps friends (freely) when they have a computer problem, and I tell them all to install Teamviewer as it's a great tool when they ask for "help !"... sic ;o(


    My laptop at home I use once a year to connect to my main computer has exactly the same behavior also if it was "opened" by your services many many years ago, it's a very old laptop, is still my main email laptop with old Thunderbird on it connected to my old Raq4 home server (from 2001) here at home (it's my Toshiba Portege R200 from 2001), and my actual laptop I bought second hand (as I could not afford more) with a broken screen at 300$ in 2009 (Manufactured in 2007) that I use as its still my main laptop (IBM ThinkPad x60s).


    Could you please renable them, as I had to help my father with Paint software few minutes ago (as well as this morning a friend in Paris that had to register on Google about the Privacy to request some URL to be removed) but I cannot use and help him to use this (Paint) Windows tool on his WinXP X60s laptop as well, as I am now limited to 1 minute to help... and that's definitely not possible to help my father that is 80 years old on his WinXP Thinpad x60 laptop remotely explaining him how to use Paint software to put some arrows and circles on a map he has to send to friends.


    My ID Toshiba R200 (from year 2001, WinXP) is : [ID removed per Community Guidelines]


    My ID x60s is (from year 2009, WinXP) : [ID Removed]


    Both these were "enabled" as for our older email exchanges to re-enable them to use Teamviewer. When I am travelling I read my emails remotely from my x60s, on the R200 laptop. Easier than opening the Email client on my x60s, that would take ages to receive the emails thru my home adsl connection connected to my Raq4.


    Thank you in advance, and have a lovely day,


    Best regards
  • bazbsg
    bazbsg Posts: 103 ✭✭
    How long did you have to wait? I've been waiting 17 days so far. In the meanwhile, one of my other PCs got this problem too so I guess I'll need to report that also and wait again.
  • Tegoide
    Tegoide Posts: 14

    The only way tio get the account back is to write immediately to [the TeamViewer support email no longer accepts direct emails. Please use the directed form].

    I beleive this is the result of the new marketing management !

  • lkm
    lkm Posts: 2

    Hmm approaching 1000 posts.  I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile).  I can sympathize that there's probably a backlog of all these requests.

    At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads?

    Anyways I too would like a cheaper "home use" purchase or subscription pricing.  I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session).

    One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses.  Or MS Office 365 Home, which I subscribe annually.

  • YoNevelt
    YoNevelt Posts: 1

    I'm facing the same issue. I have my family's and my own devices in my list and occassionally I help my friends but nothing commercial. But now I am blocked from using the TW saying I'm using it commercial purposes. But I don't. How can I proove that?

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    I don't think anyone has any idea what is happening. What is clear is that you can't do anything about it and you have to wait till TeamViewer get round to looking at your individual circumstances. According to this thread, this can take more than 28 days or in some cases not at all.

    [competitor advertisement removed per community guidelines]

  • Slegnor
    Slegnor Posts: 5

    What's even more annoying is the inconsitency of their messages.

    It ssays you will be limited to 5 minutes per session but it drops the session just short of 1 minute after connecting.

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    Yes. You have the impression that it is a nice program - but their administration is in a mess.
    I wonder if they are in trouble?
  • Joanna
    Joanna Posts: 1

    After the update, the system stated that I am using the program too often.
    I Control my son's desktop every day from abroad.
    The connection was limited to 5 minutes and it would be enough for me, but the connection takes a 30 seconds and breaks down. What can I do to have these 5 minutes?
    [ID removed by moderator]

  • elr
    elr Posts: 1


  • **Third Party Product** did the same thing. This looks like a move to frustrate heavy users into purchasing commerical licenses. Sneaky and bad practice. I won't use your product anymore, and you'll end up begging companies for business, cause I won't suggest people use your service anymore. 


    It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

    It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

    [innapropraite remark removed by moderator per community guidelines]

  • wrmichael
    wrmichael Posts: 17

    [comment removed by moderator per community guidelines]

    For me filling out the web forms solved my issue. 

    Why was I flagged for commercial use?   One day at work I had to get support from a vendor and they used TV commercially.   The next day my free TV was flagged as suspicous.. 

    So filled out the info and a few days later I was back up..  

    Your milage may vary. 


  • JoshP
    JoshP Posts: 805 Senior Moderator

    Hello Everyone,

    Per our community guidelines, please keep discussion on-topic and be courteous to other users.

    Regarding commercial usage, as stated in the beginning of this thread:

    2018-06-21 13_52_43-Solved_ TeamViewer thinks I’m using the software commercially! - TeamViewer Comm.png

    Josh P.
    Senior Community Moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Would you not be upset if you too, had to wait a month to be back up and running?

    I've been waiting almost 2 months now.

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    @Aim_eYacht wrote:


    It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

    It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

    This is absolutely the correct approach

  • Gaspode
    Gaspode Posts: 3



    Thanks for the hint - however, all that does is underline that Teamviewer is trying to Kill Free non commercial use by cutting over every single line of communication except for a single web form which has (in my case) had no response at all in over a month,

    You can't phone, You cant live, cha, you can't sort it on the forums and you the twitter just tells you to fill in the bloody form where you started from.

    It's very obvious that something has changed recently from the volume of post about this over the last two weeks.

    The behaviour is so bad I have just recommended to three of my customer who DO use team viewer commercialy that they switch 

  • MarekN
    MarekN Posts: 6

    Alright, so maybe 2 weeks after submitting the form and my ID etc. I have a full free account :) Happy days

  • You must be one of the few that have had this issue resolved.

    I sent in request over three weks ago and re-submitted two days ago via an email only to recieve a message that the TeamViewer support email is now closed and they only accept submissions via the online commercial form (which is sort of wierd to request a Private account through a Commercial form).

  • MarekN
    MarekN Posts: 6

    Yeah, not too happy with the way TV is doing this whole thing. Trying to flush out the people who missuse the licence I suppose. But they could just collet the usage data or something, which is what the submitted file is for anyway, and decide based on that. Glad it didn't affect the iOS at the time I needed it the most :) 

  • bazbsg
    bazbsg Posts: 103 ✭✭

    If they want to charge for commercial use that perfectly acceptable and everyone has the choice to pay for that or use something else. What ticks me off is they promise free for personal use but they are not living up to their promise. Look it up in the dictionary. Commercial use means engaging in commerce or charging for your services, not how many times you use something or for how many minutes. Say what you mean or do what you say Teamviewer. If you mean free for use for up to N minutes then say that and again we have the choice to comply or use something else.