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Commercial use - Connection time out



  • airplane-4b7416
    airplane-4b7416 Posts: 12 ✭✭

    as par previous post,in help menu under "TW information" says is a free licence.

  • Hi, been using TV for ages, couple months ago it been blocked as I was suspected commercially using it, contacted support all done, unblocked.. But now, I am getting this message, after couple minutes of connection to my friend/family member, and then this message pops out and I am unable to connect to my friend /family member for another 10 or 15 minutes after... never made any money by using TV, and not planning too, as I am not proffesional IT specialist, why do I always getting in to a such a trouble? Could anyone tell me what happening to TV please?

  • hristiyan
    hristiyan Posts: 1

    same here

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    I'm getting an identical problem – I only ever use it for non-commercial means and had never made money from it.

    I'm very grateful for the programme – and if they had a much cheaper personal version, I would pay for it – but they don't.

    Please can somebody explain why I'm getting these timeout messages and it is preventing me from using it anymore.

  • Tegoide
    Tegoide Posts: 14

    I had the bad feeling that if you remain connected for long time these gentleman says you are using the connection for commercial purposes ? can you confirm or deny ?

  • Hi All,

    So I currently use the Free Version of Teamviewer, only to Log into my Server and Laptop at home and my Laptop at work. It has been working absolutely fine, but today it popped up with "Commercial Use Suspected" and kicked me off my home server. So came onto the Teamviewer website and Lo and Behold, you can only get support IF you have purchased a license? I think this is ridiculous, how do I get rid of this message, because I most certainly do not use Teamviewer for work purposes.

  • Had the impression that it is more relevant how many partners are in the list (in my case many due to playing with virtual instances etc.).
    Maybe both in a very "smart" algorithm.
  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    Sorry but I don't really see how you can say they are being greedy. It's this software and they pay to develop it and they have to run the business. I think it is quite generous to let us use it for free. I don't use it commercially but it is very useful for supporting my family and one or two old people. If they had a cheaper personal level of subscription I'd be pleased to pay it.

    I hope that the current problem saying that commercial use has been detected is simply some kind of glitch and not a tightening up – otherwise I suppose I'll have to look for an alternative because I don't make any money out of it and I can't afford their rates

  • arcam10
    arcam10 Posts: 1
    I have a similar issue... kicked after less than 1 minute. I'm waiting for a response from from the staff.
  • jackjack
    jackjack Posts: 4

    Where are all Teamviewer's "certified" community managers?

  • Slegnor
    Slegnor Posts: 5

    @jackjack wrote:

    Where are all Teamviewer's "certified" community managers?

    Theyre currently unable to get logged in from home for more than 1 minute due to commercial use detection

  • jackjack
    jackjack Posts: 4

    @Bankfodder wrote:

    Sorry but I don't really see how you can say they are being greedy. [...] If they had a cheaper personal level of subscription I'd be pleased to pay it.

    You've pretty much answered your own question here...

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    I certainly didn't ask a question – and I'm afraid your responses are pretty poor response. I'll wait for you to try and come back with something a little bit more interesting
  • jackjack
    jackjack Posts: 4

    Ok, here goes... I would also be happy to pay some sort of "No interruptions Personal Use" license, if it was priced correctly. MS Office 365 offers a ton more functions and they charge $9 a month. So, $5 for Teamviewer? 

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    Thank you. I think this is a positive response and I agree with you in terms of the kind of charge. Frankly I would have thought a little lower – maybe an annual rate of $25. But anyway, I'm a bit surprised that they operate a completely free rate and then a business rate which is paid to do level to exclude most ordinary private users.

    There seems to be such a huge number of people using TeamViewer for private purposes that I would have thought it would be good business for them – but maybe they understand the profile of the users better than we do.

    I'm still waiting to hear from my support ticket about having my private use restored
  • Tegoide
    Tegoide Posts: 14

    Yeah, I am pretty sure the "smart" algorithm has been implemented by TV13 engineers since April 2018, according to the marketing people request. Wrong way to proceed

  • JanS
    JanS Posts: 1

    Dear Teamviewer Support,

    It seems that you resetted all the Teamviewer accounts, rendering them "suspected to be commercial", when in fact there is nothing to do with commercial use... we already communicated few years ago about it. I am helping friends online as I am the geek around that helps friends (freely) when they have a computer problem, and I tell them all to install Teamviewer as it's a great tool when they ask for "help !"... sic ;o(


    My laptop at home I use once a year to connect to my main computer has exactly the same behavior also if it was "opened" by your services many many years ago, it's a very old laptop, is still my main email laptop with old Thunderbird on it connected to my old Raq4 home server (from 2001) here at home (it's my Toshiba Portege R200 from 2001), and my actual laptop I bought second hand (as I could not afford more) with a broken screen at 300$ in 2009 (Manufactured in 2007) that I use as its still my main laptop (IBM ThinkPad x60s).


    Could you please renable them, as I had to help my father with Paint software few minutes ago (as well as this morning a friend in Paris that had to register on Google about the Privacy to request some URL to be removed) but I cannot use and help him to use this (Paint) Windows tool on his WinXP X60s laptop as well, as I am now limited to 1 minute to help... and that's definitely not possible to help my father that is 80 years old on his WinXP Thinpad x60 laptop remotely explaining him how to use Paint software to put some arrows and circles on a map he has to send to friends.


    My ID Toshiba R200 (from year 2001, WinXP) is : [ID removed per Community Guidelines]


    My ID x60s is (from year 2009, WinXP) : [ID Removed]


    Both these were "enabled" as for our older email exchanges to re-enable them to use Teamviewer. When I am travelling I read my emails remotely from my x60s, on the R200 laptop. Easier than opening the Email client on my x60s, that would take ages to receive the emails thru my home adsl connection connected to my Raq4.


    Thank you in advance, and have a lovely day,


    Best regards
  • bazbsg
    bazbsg Posts: 103 ✭✭
    How long did you have to wait? I've been waiting 17 days so far. In the meanwhile, one of my other PCs got this problem too so I guess I'll need to report that also and wait again.
  • Tegoide
    Tegoide Posts: 14

    The only way tio get the account back is to write immediately to [the TeamViewer support email no longer accepts direct emails. Please use the directed form].

    I beleive this is the result of the new marketing management !

  • lkm
    lkm Posts: 2

    Hmm approaching 1000 posts.  I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile).  I can sympathize that there's probably a backlog of all these requests.

    At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads?

    Anyways I too would like a cheaper "home use" purchase or subscription pricing.  I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session).

    One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses.  Or MS Office 365 Home, which I subscribe annually.

  • YoNevelt
    YoNevelt Posts: 1

    I'm facing the same issue. I have my family's and my own devices in my list and occassionally I help my friends but nothing commercial. But now I am blocked from using the TW saying I'm using it commercial purposes. But I don't. How can I proove that?

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    I don't think anyone has any idea what is happening. What is clear is that you can't do anything about it and you have to wait till TeamViewer get round to looking at your individual circumstances. According to this thread, this can take more than 28 days or in some cases not at all.

    [competitor advertisement removed per community guidelines]

  • Slegnor
    Slegnor Posts: 5

    What's even more annoying is the inconsitency of their messages.

    It ssays you will be limited to 5 minutes per session but it drops the session just short of 1 minute after connecting.

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    Yes. You have the impression that it is a nice program - but their administration is in a mess.
    I wonder if they are in trouble?
  • Joanna
    Joanna Posts: 1

    After the update, the system stated that I am using the program too often.
    I Control my son's desktop every day from abroad.
    The connection was limited to 5 minutes and it would be enough for me, but the connection takes a 30 seconds and breaks down. What can I do to have these 5 minutes?
    [ID removed by moderator]

  • elr
    elr Posts: 1


  • **Third Party Product** did the same thing. This looks like a move to frustrate heavy users into purchasing commerical licenses. Sneaky and bad practice. I won't use your product anymore, and you'll end up begging companies for business, cause I won't suggest people use your service anymore. 


    It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

    It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

    [innapropraite remark removed by moderator per community guidelines]