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Commercial use - Connection time out



  • Tegoide
    Tegoide Posts: 14

    The only way tio get the account back is to write immediately to [the TeamViewer support email no longer accepts direct emails. Please use the directed form].

    I beleive this is the result of the new marketing management !

  • lkm
    lkm Posts: 2

    Hmm approaching 1000 posts.  I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile).  I can sympathize that there's probably a backlog of all these requests.

    At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads?

    Anyways I too would like a cheaper "home use" purchase or subscription pricing.  I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session).

    One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses.  Or MS Office 365 Home, which I subscribe annually.

  • YoNevelt
    YoNevelt Posts: 1

    I'm facing the same issue. I have my family's and my own devices in my list and occassionally I help my friends but nothing commercial. But now I am blocked from using the TW saying I'm using it commercial purposes. But I don't. How can I proove that?

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    I don't think anyone has any idea what is happening. What is clear is that you can't do anything about it and you have to wait till TeamViewer get round to looking at your individual circumstances. According to this thread, this can take more than 28 days or in some cases not at all.

    [competitor advertisement removed per community guidelines]

  • Slegnor
    Slegnor Posts: 5

    What's even more annoying is the inconsitency of their messages.

    It ssays you will be limited to 5 minutes per session but it drops the session just short of 1 minute after connecting.

  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    Yes. You have the impression that it is a nice program - but their administration is in a mess.
    I wonder if they are in trouble?
  • Joanna
    Joanna Posts: 1

    After the update, the system stated that I am using the program too often.
    I Control my son's desktop every day from abroad.
    The connection was limited to 5 minutes and it would be enough for me, but the connection takes a 30 seconds and breaks down. What can I do to have these 5 minutes?
    [ID removed by moderator]

  • elr
    elr Posts: 1


  • **Third Party Product** did the same thing. This looks like a move to frustrate heavy users into purchasing commerical licenses. Sneaky and bad practice. I won't use your product anymore, and you'll end up begging companies for business, cause I won't suggest people use your service anymore. 


    It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

    It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

    [innapropraite remark removed by moderator per community guidelines]

  • wrmichael
    wrmichael Posts: 17

    [comment removed by moderator per community guidelines]

    For me filling out the web forms solved my issue. 

    Why was I flagged for commercial use?   One day at work I had to get support from a vendor and they used TV commercially.   The next day my free TV was flagged as suspicous.. 

    So filled out the info and a few days later I was back up..  

    Your milage may vary. 


  • JoshP
    JoshP Posts: 580 Senior Moderator

    Hello Everyone,

    Per our community guidelines, please keep discussion on-topic and be courteous to other users.

    Regarding commercial usage, as stated in the beginning of this thread:

    2018-06-21 13_52_43-Solved_ TeamViewer thinks I’m using the software commercially! - TeamViewer Comm.png

    Josh P.
    Senior Community Moderator


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • Would you not be upset if you too, had to wait a month to be back up and running?

    I've been waiting almost 2 months now.

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    @Aim_eYacht wrote:


    It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

    It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

    This is absolutely the correct approach

  • Gaspode
    Gaspode Posts: 3



    Thanks for the hint - however, all that does is underline that Teamviewer is trying to Kill Free non commercial use by cutting over every single line of communication except for a single web form which has (in my case) had no response at all in over a month,

    You can't phone, You cant live, cha, you can't sort it on the forums and you the twitter just tells you to fill in the bloody form where you started from.

    It's very obvious that something has changed recently from the volume of post about this over the last two weeks.

    The behaviour is so bad I have just recommended to three of my customer who DO use team viewer commercialy that they switch 

  • MarekN
    MarekN Posts: 6

    Alright, so maybe 2 weeks after submitting the form and my ID etc. I have a full free account :) Happy days

  • You must be one of the few that have had this issue resolved.

    I sent in request over three weks ago and re-submitted two days ago via an email only to recieve a message that the TeamViewer support email is now closed and they only accept submissions via the online commercial form (which is sort of wierd to request a Private account through a Commercial form).

  • MarekN
    MarekN Posts: 6

    Yeah, not too happy with the way TV is doing this whole thing. Trying to flush out the people who missuse the licence I suppose. But they could just collet the usage data or something, which is what the submitted file is for anyway, and decide based on that. Glad it didn't affect the iOS at the time I needed it the most :) 

  • bazbsg
    bazbsg Posts: 99 ✭✭

    If they want to charge for commercial use that perfectly acceptable and everyone has the choice to pay for that or use something else. What ticks me off is they promise free for personal use but they are not living up to their promise. Look it up in the dictionary. Commercial use means engaging in commerce or charging for your services, not how many times you use something or for how many minutes. Say what you mean or do what you say Teamviewer. If you mean free for use for up to N minutes then say that and again we have the choice to comply or use something else.

  • node
    node Posts: 2

    I have gotten this same notice and I have never used Teamviewer for any money, profit or gain. I have been with teamviewer since back in the 90s

  • Yes, I get the same and have never used Teamviewer for profit. Have put in a Trouble Ticket a couple of weeks ago but they haven't reponded or fixed it yet! They seem to be very slow to respond. I suspect that these "Commercial use" issues are being experienced due to changes in Teamviewer's settings which they have initiated.

  • Tsoots
    Tsoots Posts: 2
    Anybody tried downgrading to an earlier version while waiting for support. Did it help?
  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    It makes no difference
  • Spaldo
    Spaldo Posts: 2 ✭✭

    Been using TeamViewer for ages and only just started getting this problem. It is very annoying. Hopefully they get back to me soon so I can fix a family members computer.

    DUBAU Posts: 1

    Instituteur en retraite j'utilise Teamviewer pour assister des collègues sur des logiciels que j'ai commis dans mon temps d'activité et qui sont diffusés gratuitement.
    Périodiquement (environ une année) je suis prévenu que l'on me considère comme faisant un usage professionnel ! Jusqu'à maintenant je pouvais joindre [TeamViewer Support email cannot receive direct emails anymore] qui après étude mes logs reconduisait la gratuité. Ce service me renvoie sur cet espace
    Espérant que vous m'accorderez à nouveau votre confiance dans l'intérêt de mes collègues !

    Retired teacher I use Teamviewer to assist colleagues on software that I have committed in my time of activity and which are distributed free.
    Periodically (about a year) I am warned that they consider me as making professional use! Until now I could join [TeamViewer Support email cannot receive direct emails anymore] who after studying my logs renewed the free. This service sends me back to this space
    Hoping that you will grant me again your confidence in the interest of my colleagues!

    Noël Dubau

  • jeijunn
    jeijunn Posts: 2
    Im having the same problem
  • Owlisen
    Owlisen Posts: 1
    I to have the same problem, with the program thinks I'm using it illegally, but I don't.
    I'm using it for my friends and family to help them out when they are having problems.
  • mahakal
    mahakal Posts: 1

    No one is making them offer it for free as part of their business model. If they're going to offer a free version to individual users it's extremely unethical of them to suddenly tell you that you falsely that you're a commercial user and must pay for a commercial license to continue using their product. I'm not a commerical user. It's false advertising, bait and switch, whatever you want to call it.