Commercial use - Connection time out
Comments
-
I suspect I'm in the same boat as most of the others in this thread. I have been using Teamviewer [TV] for years to stay in touch with relatives and friends in different states, or those distant from my current home. My use is personal, not commercial . As a 40 year IT professional, now a retired CIO, I try to help friends and family who are not technical in any significant way.
I recently had to help a friend who lives about 58 miles from my location. Since her machine seemed to be locked, I had to drive to her home to assess her machine. Once I determined it had been infected with trojans I had to take it back to work on it in my home. As an aside, Bitdefender did not stop the infections, nor did Bitdefender provide any support. I worked on that machine for two days, a total of 15 hours. After I resolved the issues and returned the machine, I used TV to conduct follow-up checks.
This past week I attempted to help a friend, on his 85th birthday and was shut down by TV. I tried again today assuming I had encountered a temporary glitch. No such luck. Although I did not receive a message about suspected commercial use, it smelled of that annoyance. I have experienced similar situations over the years and had to fill out essentially sworn statements, which I did to restore my access. The path to reactivation seems longer and longer, most likely to discourage 'free personal use'. After completing the required form, which took 45 minutes to locate, I was informed it would take up to five days to have access restored.
When companies want to discourage unpaid access to their products, they diminish customer support to that customer base. Very sad. Hopefully my assessment will not jeopardize reactivation of my account.
1 -
I've verified my non-commercial use several times now, but every few months I keep getting restricted.
I use TV to help a few friends, and also to support a 501(c)3 organization to which I belong. I do not receive any compensation in any form for this.
Can I get my account restored?
0 -
I have used TeamViewer for many, many years. I do not have any kind of commercial business and only use it to help family members and a couple of friends. I have done this for years with TeamViewer. For some reason it recently believes I am using it commercially and wants me to purchase a license. I mean, I may use it once a month for instance if that much. Can't TeamViewer see how often I use it and realize I'm not using it commecially?
How do I get the free version back and stop this problem?
0 -
Having the same issue, I have not used it for a while, and just transferring between computers in the same network and was hit with using for Commercial use, then come online to see that I cannot submit a support ticket without being a customer. If only they did have a personal use one maybe, but with this being second time. Not sure.
I only use it for local use, or when I am out of home and parents need help and a very close friend if needs help as well.
0 -
I am in the same position!
I use Teamviewer about 4-6 times monthly to connect to either my 82-year-old FIL or my mother. No one else. Today, Teamviewer is erroneously accusing me of using this application for business use! I got the usage pattern warning message just as I connected to my FIL for the first time in about a month! I screen-captured it, then bypassed it. I was able to connect to my FIL for a few minutes before Teamviewer disconnected the session and gave me the second warning.
And it's not like I am simply a user who hasn't given back to Teamviewer. I introduced their product to quite a few businesses over the years... which is essentially the intended purpose of why Teamviewer allows their product to be used free for personal use.
If Teamviewer wants more money, they can at least introduce an affordable personal use tier... I'll pay a few dollars per month for the convenience of this tool for my elderly parents.
If I can't fix this, I need to find an alternative.
0 -
As of today, I tried to connect to my elderly FIL for the first time in many weeks, and TV erroneously accused me of violating their terms (re: commercial use). :(
https://community.teamviewer.com/English/discussion/comment/149965#Comment_149965
0 -
I'm in the same predicament as the IT of my family.
I was trying to help my elderly FIL with an important online bank matter today, but TV shut me down. I will have to travel to his home tomorrow... although it's time to visit, I need to look for an alternative product for future remote sessions.
https://community.teamviewer.com/English/discussion/comment/149965#Comment_149965
0 -
Precisely the same problem here!
I haven't used TV in weeks AND more importantly, I only ever use the app to connect to two family members less than 6 times per month.
Going through so many similar messages, I haven't seen a single corporate response.
Is this a glitch, or is TV putting an end to free usage? What a shame b/c their free usage likely resulted in many thousands of new paid customers over the years. I alone brought TV to at least 12 corporate multi-license customers.
https://community.teamviewer.com/English/discussion/comment/149965#Comment_149965
0 -
Many people are encountering the same issue... not a peep from TV corporate. Very disappointing!
https://community.teamviewer.com/English/discussion/comment/149965#Comment_149965
0 -
So many people have encountered the same issue lately.
See this link... I don't know why no one from TV has bothered to mention this: https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected
https://community.teamviewer.com/English/discussion/comment/149965#Comment_149965
0 -
Update:
I found a potential fix.
Please see this link:
I am very disappointed that no one from TV has bothered to mention this link.
1 -
I tried the reset let's see how long it takes to get a response.
0 -
I am using Team Viewer remote control to configure my husband's phone. He is in a nursing home. Every time I use the software I get a pop-up message to the effect that it appears that I am using the software in a commercial environment and should purchase a license. I understand why I'm getting the message, I just don't want to have my account blocked. My husband is a disabled vet and the ability to help him with his phone remotely is invaluable. Do I need to worry or should I just keep closing the pop-up?
0 -
camon man! all i do is tune my guitar!
0 -
I have been using my free account for well over a decade to help and connect with my senior parents, never commercially and now I cant help them anymore right before christmas ????? Have been honest and never used it commercially??? I use it to also to transfer and fix my own devices again never commercially. 5 minute access now makes it useless
0 -
I literally log in from my desktop and from my laptop when I visit my boyfriend and I need to access my files at home. It has limited my use and logs me off within 5 mins and I can't do what I need to do to access information I need when I am away from home for the weekends.
0 -
I currently have multiple computers connected to my home network which I access most of them through Teamviewer. Now it is stating I am using the program professionally and is locking me out. This issue just started. I have been using the program for years as the admin can probably notice looking at my account.
Bad enough I can no longer connect to my ubuntu box now I can't even connect to my windows ones.
0 -
so from the knowledgebase article, Teamviewer is doing the same thing as LastPass did years ago and is stopping personal users from using it free of charge anymore. only offering a 14-day trial then you have to get into a subscription because they no longer offer an option where you can buy a version of it for a one time fee
disappointing
0 -
I have a free license so I can help my elderly mother with her computer and phone. That's all I use TeamViewer for. I've been using it for a couple years with no problems, but all of a sudden it keeps kicking me out of my sessions after only a couple minutes. I keep getting the following message, and I don't know why. My usage is almost always in the late evening, and always with the same two devices. How can I fix it? There's no reason for me get a business license.
0 -
having the same issue out of the blue. Mainly access 1 computer in my house on same network and occasionally my Dad's computer or his wife's when they need help with something and I'm unable to get to their place for a few days -- connecting remotely to them allows me to help them quickly. No commercial use by me at all. Not sure why they flagged me as commercial unless it was because the other week I got called out to get my kids and left myself connected to the other computer by mistake.
0 -
Same is happening with me.
Have you managed to fix it?
0 -
For some reason by TM (with 1 PC that I connect to) is detected as commercial and I'm getting a time limit and nags to purchase. I'm not sure what has caused this false detection but it's quite frustrating. Have filled out the form, again... Guess it's time to look for an alternative solution
0 -
No, I have not fixed it. I posted here in hopes that someone would know how to fix it.
0 -
I have the very same problem. I don't help anyone; in fact, I have a laptop with limited resources and a powerful PC at home. When I'm at work, I submit some tasks to the PC to be done quietly and faster. These are the only two devices I use; why do I have to obtain a license?
1 -
I have nothing to do with commercial user.
All remote sessions are for my father-in-law, who messes up his machine once a month.
I can't figure out how teamviewer thinks that I use the program commercially.
And the wonderful thing is that you can't catch anyone on teamviewer when your use is free and it is blocked due to the suspicion of "commercial use"..
A sales gimmick, and no one will answer this, believe me.
Time to start using **Third Party Product**
0 -
Hi All,
TeamViewer said that I am using it under commercial use. But I am not and I always use it for me only, although I have logged in my account on four different computers. But all these computers are mine. How I can clarify this to TeamViewer?
Best,
Zihao
0 -
Same here. And of course I can't open any support ticket or call support... **bleep**
0 -
Hello,
this is the 2nd or 3rd time I have to "contact" to teamviewer for suspected commercial use.
I repeat once again, I'm not using teamviewer for commercial. I'm using it to connect from my phone to home PC for some information.
So you have to choose, either TV is free or not? If I'll use it for commercial I'll pay for it. If it is free, than ok. If not, also ok, because I'll find some other software to connect to my PC
But please stop suspecting me for commercial use one per year. Or fix your stupid algorithms or something that is causing it.
0 -
May I ask how you have achieved this so you can help your mother?
I am trying to achieve the same goal as you but I can't make it work.
I've installed Teamviewer host on her phone and have put in my phone as a trusted device on her free account, but I still need her to press a bunch of buttons and "allows" on her phone. Is that how you've done it all this time?
0 -
I have the same problem! And apparently now, they've taken away the ability to simply submit a ticket or send an email to support and have it fixed. Now all we can do is get on here and complain to the community about our account/license issues?
Really? Come on TV, what happened to you guys?
0
