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Commercial use - Connection time out



  • node
    node Posts: 2

    I have gotten this same notice and I have never used Teamviewer for any money, profit or gain. I have been with teamviewer since back in the 90s

  • Yes, I get the same and have never used Teamviewer for profit. Have put in a Trouble Ticket a couple of weeks ago but they haven't reponded or fixed it yet! They seem to be very slow to respond. I suspect that these "Commercial use" issues are being experienced due to changes in Teamviewer's settings which they have initiated.

  • Tsoots
    Tsoots Posts: 2
    Anybody tried downgrading to an earlier version while waiting for support. Did it help?
  • Bankfodder
    Bankfodder Posts: 23 ✭✭
    It makes no difference
  • Spaldo
    Spaldo Posts: 2 ✭✭

    Been using TeamViewer for ages and only just started getting this problem. It is very annoying. Hopefully they get back to me soon so I can fix a family members computer.

    DUBAU Posts: 1

    Instituteur en retraite j'utilise Teamviewer pour assister des collègues sur des logiciels que j'ai commis dans mon temps d'activité et qui sont diffusés gratuitement.
    Périodiquement (environ une année) je suis prévenu que l'on me considère comme faisant un usage professionnel ! Jusqu'à maintenant je pouvais joindre [TeamViewer Support email cannot receive direct emails anymore] qui après étude mes logs reconduisait la gratuité. Ce service me renvoie sur cet espace
    Espérant que vous m'accorderez à nouveau votre confiance dans l'intérêt de mes collègues !

    Retired teacher I use Teamviewer to assist colleagues on software that I have committed in my time of activity and which are distributed free.
    Periodically (about a year) I am warned that they consider me as making professional use! Until now I could join [TeamViewer Support email cannot receive direct emails anymore] who after studying my logs renewed the free. This service sends me back to this space
    Hoping that you will grant me again your confidence in the interest of my colleagues!

    Noël Dubau

  • jeijunn
    jeijunn Posts: 2
    Im having the same problem
  • Owlisen
    Owlisen Posts: 1
    I to have the same problem, with the program thinks I'm using it illegally, but I don't.
    I'm using it for my friends and family to help them out when they are having problems.
  • mahakal
    mahakal Posts: 1

    No one is making them offer it for free as part of their business model. If they're going to offer a free version to individual users it's extremely unethical of them to suddenly tell you that you falsely that you're a commercial user and must pay for a commercial license to continue using their product. I'm not a commerical user. It's false advertising, bait and switch, whatever you want to call it.


  • tcgroane
    tcgroane Posts: 2

    This is a known bug with TeamViewer, I am also experiencing this issue.

    I need TeamViewer for my wife who has Rheumatoid Arthritis, she cannot walk to the computers all the time and needs to access them from her laptop or phone in bed.

    This bug is causing my wife physical pain as she must now walk to the PC.

    With bugs like this, the extreme price for TeamViewer does *not* seem *remotely* justified. It's broken.

  • tcgroane
    tcgroane Posts: 2

    My wife has RA (rheumatoid arthritis) and cannot walk. She has informed me that she is now unable to access our computer remotely, and is being given an error claiming our license has expired.

    We chose a *free* license, as it is for our *personal* use.

    I was considering purchasing a license before this happened, but unless our connection is restored by the end of the day, I will definitely not be purchasing any license at all.

    The software is broken, please repair it so my handicapped wife can access our PCs via her laptop or phone.


  • LeeNouks
    LeeNouks Posts: 1

    do have the same prolem, not for the first time.

    anway, it seems that teamviever did a kind of update in the background and so i do have the same problem again.

    tried to contact the team several times in the last few weeks but with no reply and no fix till now.

  • i have the same problem! teamviewer with this bug is unusable for private persons, because the connection is disconnected after few seconds and you have to wait about 15 minutes foir reconnection. support pls help us!

  • same problem here ! i only used teamviewer for fix problems on pc, notebook and mobiles for my family. i fill out the formular and now i wait, that the support repair the bug!

  • sebi
    sebi Posts: 5 ✭✭

    Hi all,

    It seems it is to much asked to TV to have clear information about what's going on here.

    If free users are not welcome anymore, it would really be better to tell us clearly instead of this arrogant & irrespectful way of doing.

    Any official moderator to inform their hierarchy of hat's going on? As we cannot conact anybody from TV......

  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    @toremf wrote:

     [comment removed per Community Guidelines - #6 - Just the facts, please]

    I think that we are getting poor treatment but I didn't say that we are being fleeced.  It is their software and their business model - but I do think that they could handle things differently.

    I suspect that the top bosses don't realise what is going on in their name.

  • jeijunn
    jeijunn Posts: 2

    im using teamviewer on 2 linux, 1 iMac and 1 MBP,  4 Windows PC at home.

    yes i have too many pcs at home. this probably looks like im using them at an office, but no. im not making any money with my computers. 

    weirdly, this happens only on my macbook.


    btw, i should probably move to crhome remote desktop if this dosent be fixed soon.

  • jchongkoon
    jchongkoon Posts: 2 ✭✭

    Good evening gentlemen from Teamviewer,

    I contact you for the reason that lately a warning is coming out telling me that I am using the program as a commercial use and that is not the case.

    The objective of my use is only personal and non-profit since I am RADIO AMATEUR and I use this Teamviewer program to manage my ROOM of Yaesu (Wires-X). This is a way to manage my radio station remotely.


  • its not just you i got banned today with 4 pcs two windows 10 and two windows server 2016

    my friend got banned for connecting to the windows server pc a month ago.

    he was told only bunesses have windows server

  • Pierrot28
    Pierrot28 Posts: 1

    Same problem. I raised a ticket 1 week ago, but still have no answer....

  • Dancekid
    Dancekid Posts: 1
    same problem here, anyone got a solution to mark as "personalusage" ? greetings michael
  • Bankfodder
    Bankfodder Posts: 23 ✭✭

    @toremf wrote:

    I tried, but it was  too complicated with Goodle.[competitor link remove by moderator per Community Guidelines

    Me too.  Tv is better, though

  • jchongkoon
    jchongkoon Posts: 2 ✭✭

    Hello Esther,

    I understand the situation about commercial use but this is not my case since I use it to manage the PC.

    I commented in the previous message that my use is to control my Yaesu room (Wires-X) since I have it on another PC.

    The reason why the way I have it installed is to guide more to the radio community and this has no commercial or profit purposes.

    I would appreciate it if you deleted me from the blacklist that you manage in the Teamviewer database.


  • Jancux
    Jancux Posts: 4 ✭✭

    I am a long time trouble free user of TeamViewer (currently using version 13).

    A new problem has arisen, which I understand many users are encountering, whereby any connection disconnects rapidly stating that the session has timed out and preventing reconnection for ten minutes.

    I use this software on four private computers, two of which are Windows 10 and the other two being Windows 8.1. Both Windows 8.1 PC’s are running the TeamViewer normally, whereas both Windows 10 PC’s have the problem.

    Question is this a Windows 10/TeamViewer issue and is there a solution?


  • cryoplay
    cryoplay Posts: 1

    Teamviewer says that I have to solve a license because I would use Teamviewer for business purposes. This is not true. Unfortunately, I do not hear anything from the support. No help regarding the wrong message. Are there any other ways to contact support from Switzerland?

  • Parad2373
    Parad2373 Posts: 1

    The connection is blocked after exceeding the time limit. How do I resolve this issue?

  • Jbib
    Jbib Posts: 11 ✭✭
    Same problem for me.
    I hope it will be solve soon ... :-(
  • buon giorno, uso teamviewer da private per collegare i computers di famiglia.

    ultimamente mi esce questa scritta:

    Connessione bloccata dopo il raggiungimento del tempo massimo

    come posso riattivare il sistema....ripeto che l 'utilizzo é assolutamente privato


  • Diehappy
    Diehappy Posts: 2

    I apologize in advance for my English, but I had to write here.
    A few years and until recently, no problems, but recently the TeamViever suspected me (and my girlfriend and the second computer, whose acquaintance was just tried to go) in commercial use.
    The reason for this, I guess, was a friend who asked to set up his microphone remotely and installing the program poked for commercial use, after which it spread like a virus and created monstrous inconveniences.

    Never in all the years has there been any commercial use.

    How to be? Or all my conjectures are only speculation, but the program simply changed and became for all purposes paid?

  • Diehappy
    Diehappy Posts: 2
    It's sad.