Commercial use - Connection time out

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Comments

  • KeithBurns
    KeithBurns Posts: 7
    edited June 19

    I have a free account, I use it to connect to my Mom's computer when she is having problems. Today, my two sessions timed out after a minute and tell me I must wait 10 minutes before another session is allowed. Is the only way around this to pay for a subscription? Would her computer and my computer both need a paid subscription? I use this maybe 4 times a year and only for her.

  • KeithBurns
    KeithBurns Posts: 7

    Also, I was able to get her side updated just before we were disconnected. We are both on iMacs with the current OS 14.5. I requested an account reset for personal use and explained why. It said it can be up to 72 hours before a response. So I wait.

  • Yts
    Yts Posts: 10

    pleese i do all and send id now is 2 id thay i want to inside them if i am out off home

  • dnasilver
    dnasilver Posts: 1

    I've been using Teamviewer for years to connect my own pc for non-commercial use, and it's suddenly suspended and limited down to less than one-minute. I'm so confused how could my account been flagged all of a sudden.

    I've filled in the Reclaim your free versioin page for several days, and still no response.

    Please help…

  • Bhaven
    Bhaven Posts: 1

    I would like to have my id reset to "personal use" as am using TeamViewer for personal use only to access my laptop and desktop remotely or sometime to help my parents living in another country.

    Thanks

  • robertdimov
    robertdimov Posts: 1
    edited June 20
    2024-06-20 15_10_22-DAD-DANGER - TeamViewer.png

    the msg is "you license limits the maxiumum sessions duratin to a partnet, immediate reconnects are block etc " upgrade you license ?

    I am coneecting to mum computer, its not work or business and its the first time in a few days trying to connect.

    Do we need to find another product now for free home use if being blocked ?

  • KeithBurns
    KeithBurns Posts: 7
    edited June 20

    I'm getting the "Time for an upgrade" pop up, so my apologies, in the smaller text it says "You're using TeamViewer in a commercial setting"

    So I guess you were correct in merging. When I was disconnected, there was no pop-up.

  • Stephen_Johnson1
    Stephen_Johnson1 Posts: 2
    edited June 20

    I have a free account for personal use. I am trying to use two Samsung Android devices, one to control another. I experimented with a few old phones and tablets but finally purchsed a new Samsung table to be the controlled host. I appears TeamViewer AI determined I had 5 different devices I tried to use under the same account (which I did) and therefore was using a commercial operatoin (which I am not). When I called the Florida 239 phone number, a very unhelpful guy said he didn't know anything about anthing and if I did not want to pay [removed per Community Guidelines] per year, I am up a creek without a paddle. Very poor service. I will pay a small reasonable fee it I can get a human to remedy my account but he said there was no such option and abruptly hung up.

    Does anyone know how to ask TeamViewer to review a free personal use account to wipe it clean and allow only 2 devices for the free account?

    When I go to the open new ticket webpage and try to start a ticket, I get routed to this user forum which appears not to be monitored by TeamViewer.

    Has anyone else had their personal use account falsely flagged as commercial use and been able to get TeamViewer to reveiw the situaion and actually reply via phone call or email?

    Thanks. Stephen J

  • dekibes
    dekibes Posts: 2
    edited June 20

    I have signed up now I have now logged into my computer via mobile. I got a pop up message that I need to contact you because I may be using the account for business purposes and not for personal purposes. The correct information is that I use the account for private purposes, so I would like to know what happened?

  • strangel
    strangel Posts: 3
    edited June 20

    I have used the free version of Teamviewer for many years now. And despite the constant nagging from Teamviewer, terrorising me about this **bleep** "Commercial use detected" (even though i have never, and will not, use it in a commercial setting) i still recommend Teamviewer to ppl and customers that needs to hear it.

    Until now. In the last week i get this error message:

    "Connection blocked after timeout. Your license limits the maximum session duration to a partner - immediately repeated connections are blocked. Please try again later or upgrade your license. Connections to this partner are blocked until xx:xx"

    And even though I wait past the given time set in the error message, it doesn't help. I can't connect to any of my pcs.

    Is this fixable??

    Or is this is a final stupid idea from TW meant to "force" me to buy a license. If that is the case, I will finally take the step and switch to **Third Party Product** or one of the many remote solutions out there. They would't be the first company that have a good product but **bleep** in management.

    Please help me.

  • remi87
    remi87 Posts: 2
    edited June 20

    I am being hounded by a new Sales Rep at Team Viewer demanding I buy a license for suspected commercial usage. I use Team Viewer to help my grandparents and parents who live overseas and have never used it in a commercial manner. The sales rep is trying to tell me that 'any usage outside the home, i.e. connecting to a computer that is not in your home' is classified as commercial usage. This is obviously wrong and completely rediculour because why would you need team viewer if you are in the same house….

    He is refusing to send me the T&C's and I have tried to access the info here but I am getting permission denied to access the page. Anyone have any info?

    Thanks!

    Screenshot 2024-06-20 at 15.27.24.png

  • AGoga
    AGoga Posts: 5
    edited June 20

    How is it possible that after 414 pages of reports of WRONG detection of commercial use, TeamViewer isn't realising that it is due to connectivity problems and NOT Commercial use!

    this **bleep** algorithm notices that pepople press connect multiple times (trying to connect to the same device, because the bloody host app isn't working like it should!) and then it figures, Ah! Commercial use!!!!!! **bleep**!!!!!!!

    you're either providing a free service for personal use or you don't!!!!!!! Why they **bleep** do you pretend you do! it's a MAJOR waste of time for EVERYBODY! I'm trying to help old people, my parents, and their patience is zero! because they're sick and old, but they do have to pay bills, and use their phones… so, I risk agravating them (which, in their condition is Dangerous medically) trying to guide them to enable me to connect to their device via TeamViewer!

    **bleep** together TeamViewer!you're not the only solution for remote access out there!

    your free offering \**bleep**!

  • AGoga
    AGoga Posts: 5
    edited June 20

    I'm connecting from my Android phone to my mother's Android phone via TeamViewer, and it's not the first time either, so clearly it's not Commercial Use!

    yet, because the host app on the remote phone is malfunctioning (should be running without any intervention, no permissions have been removed, etc.. yet, it times out when I try to connect)… and when you tap several times , trying to connect again, it says, ah, commercial use… multiple attempts, **bleep**… try again in 1, 2 5 min etc..

    What a WASTE OF TIME!!!!!!!!! at least remove your free version, and stop pretending

  • marinagol
    marinagol Posts: 2
    edited June 20

    I am using the free version to help my elderly mom with her computer. I assume I have been flagged for commercial use. I have filed 3 requests for reset already. It has been a week and I have no change - I get kicked out and am not able to start a session. Can someone please help with advice what to do? I need to help mom get into a doctor's visit on zoom. URGENT. Thank you.

  • pleymor
    pleymor Posts: 5

    Hi !

    I'm unable to use the personal version of Teamviewer to help my uncle.

    Everytime I try (like once every 3 months maybe), I have this behavior:

    • first attempt: disconnected after 30s
    • next attempts: blocked immediately
    team viewer issue.png

    How to solve this? Thank you!

  • hbnyx
    hbnyx Posts: 1
    edited June 20

    Hi I'm currently a free license user for and suddenly getting "licensed User" then logged out after 5min. I've never had this issue until recently. Anything I can do to avoid this?

  • antodimac
    antodimac Posts: 1

    sorry everytime when i connect with Teamviewer the program blocked but my use isn't for commercial i'm use for example when my friends ask me help when they are need. then also me when my pc in office and have need to view any files or when i'm at home. absolutly never for commercial use. it's possible resolve this mistake ? Thank's a lot

  • gihayes
    gihayes Posts: 1

    my account was flagged as commercial but it is not

  • Stinkus778
    Stinkus778 Posts: 2
    edited June 20

    Hello, my account was incorrectly flagged as commercial use. I do not work while on TeamViewer, nor do I even have any work related programs on my connected devices. I would love to have this taken off my account, and returned to where I can freely use this program without the limitations. (I also wish to add that I do not make money off this program in any way)

  • kgordin
    kgordin Posts: 1

    I am using my personal account to help my elderly mom and uncle to manage their computers. They live on another continent, so in-person support is impossible. TeamViewer team keeps disabling my access because of suspected "Commercial use". I've had to ask them to treat my account as strictly personal at least twice in the past. Today my access was disabled again. How can I prevent that from happening? My mom is almost 80 years old, she gets extremely stressed out about any kind of computer issues.

    image.png

  • supportAmateur
    supportAmateur Posts: 2
    edited June 21

    Have been providing remote tech assistance to my dad now 88 for around 10 years via Teamviewer

    This morning trying to get logged on to his phone after having made a number of unsuccessful attempts over the past 18months apparently due to the absence of some necessary android services

    Today got much further than previously, but my dad reads every screen back to me from top to bottom, and after going through several pages of dire warnings about the dangers of scammers, for some perhaps not that psychologically surprising reason at the final hurdle he clicked deny rather than allow.

    He then at my prompting filled out the feedback form stating user error as the reason, but my account seems to have been blacklisted and my service is suddenly restricted. Is there anything I can do?

    Many thanks

  • emelita
    emelita Posts: 1
    edited June 21

    I hope they fix this coz I am having issues of being flagged as "commercial license" on my other computer.

  • AndreinaBelfort
    AndreinaBelfort Posts: 2

    Hello, I've been using the free version of Team Viewer for personal use and lately when I connect it shows me this message : "Your Team Viewer session has exceeded the allotted time and will end soon".

    Then the application closes itself. If I connect again, it will show me the same message and it will close again. And so on…..

    Somebody around here has had the same problem ?

    Thank you in advance.

  • TVwrgh
    TVwrgh Posts: 2

    A friend is having a problem loading his TeamViewer - see TmVwr msg, attached.

    The suggestion is that he needs a licence.

    Neither of us has EVER used TeamViewer in a Business capacity. He has only ever used to let me View his PC.

    I have only ever used it to help friends & family - for many, many (Many!!) years.

    Not sure why the TmVwr algorithm for him has "detected" this after all of these years - indeed, we probably haven't had a TmVwr link for well over 6 months.

    Any help much appreciated

  • ken_burd172
    ken_burd172 Posts: 2

    I have the free version and today when connected to a friend. Connection was terminated after only 30 seconds and reconnecting was blocked.

  • Shaw42
    Shaw42 Posts: 1
    edited June 21

    I have been using TeamViewer for some time between my laptop, my desktop in my studio office and my wife's office. This is so I don't have to ascend and descend 2 flights of stairs. Nothing about this usage is commercial. However, recently I have been getting a message stating that I am using TeamViewer in a commercial setting and need to subscribe. While I appreciate your caution, I would truly like to continue to use the app as I have. How do I do that?

  • adygolfman
    adygolfman Posts: 3

    I've been using Teamviewer free version for years, mainly to help out my 90 year old mother-in-law, but the other day I was disconnected after a few minutes and couldn't re-connect. It said something like "…commercial use has been detected…". I am not a commercial user, never have been and never will be. Can my free license be re-instated please?

    Thanks

  • TonyAce
    TonyAce Posts: 1

    Hello Everyone,

    I am sure this is a question that pop ups quite a lot.

    I use my account only for private but Team Viewer thinks i use it for private, is there a way to adjust / challenge that?

    Thank you VERY much!

    Dimi

  • TomK6505
    TomK6505 Posts: 1

    I'VE NEVER USED IT COMMERCIALLY. I use it to access my own **bleep** PC, and occasionally connect to my brother to help him with an issue. Never ask for money, so it's just a family member helping a family member.

    STOP TELLING ME I'M USING IT COMMERCIALLY!!!!!

  • mason2024
    mason2024 Posts: 1
    Screenshot 2024-06-22 131521.png

    My account was flagged as commercial but I only use it for personal use. I own several computers and I have only added family members computer. All personal use. Please unlock my account.

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