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Commercial use - Connection time out

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  • p421id
    p421id Posts: 5
    I use the free version because I'm not a commercial user, only that I switch laptops a lot. I run windows 10 enterprise for most of my operating system. Just today I have this problem, not sure why. I have been using teamviewer for the past few years and this issue only appeared today, really weird. I wonder if this is a false positive caused by the app.
  • p421id
    p421id Posts: 5

    Same request for me. I use teamviewer 13 latest update, free user. Never use for commercial purpose.

     

     

     

    I have been using teamviewer for the past few years to occasionally support family and mostly just access my desktop at home.

     

     

    I switch laptops a lot though, but that has never caused a problem for me. Only when this update 13 dropped I am flagged as a commercial user.

     

     

     

    I use mostly windows 10 enterprise for the operating system, sometimes windows 10 pro but not on all systems.

     

     

     

     

    Please fix the issue for me, I have submit support ticket 2 times but still no notification of response!

  • p421id
    p421id Posts: 5

    Hi, I use teamviewer 13 and apply latest update, I am free user. I  never use for commercial purpose/machiine.

    I have been using teamviewer for the past few years to sometimes support family and most of the time (99%) just to access my desktop at home.

    I switch laptops a lot though, but that has never caused a problem for me. Not sure if this is the issue.

    Only when this update 13 dropped I am flagged as a commercial user, which I am absolutely not.

    I use mostly windows 10 enterprise for the operating system, sometimes windows 10 pro but not on all systems.

    Please fix the issue for me!

  • Same for me. The only thing that could make TV think I'm a commercial user is that my machines are running 24/7
  • I use teamvier for my personal computer for many years.  All of a sudden, Teamviewer thinks that I am using it for commercial and want me to buy a licesnse.  How do I contact them to rectify this?  I tried calling them but I get no where becuase I am a free user and do not have a license number.

    Please help!!

     

  • As I submitted this to TV, of course, I got an error message.  Sorry to have to do this like this TV but I can't find any other way to get to a solution that as a free version user, I am entitled to.

    YES! Your decision to go after everyone using free TV is criminal! All of us who help family and friends are getting **bleep** by TV. People that count on our help cannot get immediate help as you force us to find the time to go to their homes to fix their problem, as that also wastes our (MY) time. You are cold hearted and greedy with no regard for your actions to increase your revenue. I complied and sent you the information you requested, as you apologized that it will take a long time to fix because you have such a large backlog to deal with. Meanwhile our family and friends and ourselves SUFFER because of your blind actions! You need to normalize my TV immediately!!!

    Your failing to do so will cause me to leave a copy of this message everywhere I can find that discusses TV AND to go public looking for as many TV free users that have endured your horrible actions against them and create a campaign to to tell the truth about your actions and to provide them with other means to use similar free services!!!
    Finally, I will bring in a corporate attorney to consider what actions we can take against your company, as well as what compensation we should seek!!!

    [Email address removed by Moderator per community guidline]

  • i know there are several threads, but maybe just maybe someone can get me back in action:
    first got "tagged" back in march ,submitted ticket # : 3966522, resolved in 4 days:
    got tagged agian 5 days ago, responsed to the original ticket and was told no issue/ mo comerial use suspected. i tried again, still getting the popup and warning, responded to original ticket agian, nothing.

    Started a second ticket and resubmitted the log:
    Ticket ID: 4266154

    Please can someone form Teanviewer get this resolved for me i am NOT using the software commercially, i use it to help family a friends, NO charging for any help.

  • p421id
    p421id Posts: 5
    this needs to be resolved immediately, unacceptable trying to force personal users to buying a license
  • Stunning advertising company of competitors was successful. I almost completely refused to use (in any kind) TV [Removed per Community Guidelines] . I did not write any tickets. But now I can again use TV as a private user. Suspicions in commercial use have disappeared by themselves. Probably they waited for the payment to come to **Third Party Product**. ROFL

  • annoyed
    annoyed Posts: 1

    Dear Teamveiwer I was told by sales to submit a ticket.... got a ticket number a month ago and no one has replied. Because.... ?  I am a free user, I had to change my email address from my personal to my work email as we got hacked. I use teamveiwer to cotact my hushband and daughter,s, one who has health issues and requires constant care. Team viewer is the fastest way of reaching my family when something goes wrong. But since I had to change my email address to my work email address you keep dropping me out, saying I am a business !! And yet no one has bothered to contact me. I noticed in a similar post that you noted this is public forum and should be taken up with support.... a bit hard to get support when no one replies... My ticket number is 4208519. I am hoping that my next post shall be more positive so anyone who wishes to actually purchase the license knows that we also be getting support when required. 

  • blc
    blc Posts: 1

    i got a reply after approximately a month. It said they switche it back to free, yet the commercial message still pops up. i've submitted another ticket but dont have high hopes

     

  • waces
    waces Posts: 36
    OK, so TV officially ignores the free uses. THis forum is not for getting support (_NO_ tv supporter in the threads, there are a few mods with limited/zero technical knowledge (which is fine as they role only to keep the forum nice and tidy but not to answer the users).

    The questions are still valid and unanswered ones:

    Dear TV "support", as the days goes by and we never ever received any support from your end please take a minute to answer the questions below:
    - what's the official and working support way for free users, if any (this forum is more like user's discussion and not the place where we receive information from the customer support team.)
    - will ever TV send out proofs about the commercial usage for the users _before_ they become banned? if not, why?
    - do you still believe you have right to ban users without prove the violation? it's nothing more than false acquisition. Without proper notification and valid proofs it's a bit unfair. I personally believe that you simply _can't_ prove the violation. Now it's your turn to talk round. [pro tip for free: stop banning the users now -> create a proper algorithm and a proper notification schedule -> distribute it -> start banning users after you can prove something. You're welcome]

    I'm more than happy to get a mail about my previous issue where someone from the technical team point out where and how I violated the free user policy. Even in public.
  • I don't mind  **Third Party Product**. All TV does anymore is come in and remove posts. I wonder how much they have made from legit personal users who gave in and purchased it? 

  • Hello All...

    I've been having the same issue for the last year. The message starts popping up, I submit a request to fix it, several days later I receive confirmation that it's been fixed. That resolves it for several months... then, it starts up again and I go through the same process all over again.

    The reason I'm posting here this time is because, this time, it's been over a week with no response from TV. To make matters worse, even though the message states I'll be cut-off after 5 minutes, I actually get cut-off after about 10 seconds!

    Anybody have any better luck getting this issue permanently resolved?

    Clem

  • Louis19
    Louis19 Posts: 1

    I got an error when submitting the Commercial Use Suspected Ticket Form

    Please Help. Thank you!Teamviewer Error.JPG

     

  • I'm getting the same message. Very frustrating. How do they know what we're doing while logged in? Are they viewing our computers? Pretty sure that's a privacy violation . . . .
  • jmpaq
    jmpaq Posts: 2

    Hi, I have been using the free version.

    I would just like to know how you can submit a ticket without a lilcense number.

  • Just wanted to say thank you to Teamviewer for resoving my issue as i posted it below . i am back to being able to use the free version without issue.  Not sure if this post or the trouble ticket i submitted or both that triggered the help.
    Thank you again


    @Brandoaz wrote:

    i know there are several threads, but maybe just maybe someone can get me back in action:
    first got "tagged" back in march ,submitted ticket # : 3966522, resolved in 4 days:
    got tagged agian 5 days ago, responsed to the original ticket and was told no issue/ mo comerial use suspected. i tried again, still getting the popup and warning, responded to original ticket agian, nothing.

    Started a second ticket and resubmitted the log:
    Ticket ID: 4266154

    Please can someone form Teanviewer get this resolved for me i am NOT using the software commercially, i use it to help family a friends, NO charging for any help.


     

  • Blocked because commercial use suspected. what does it mean ?. how can i establish connection with my devices ?. help me

  • I am having the same issue as well. Just started with version 13. Teamviewer's algorythem for commercial detection **bleep**. Whoever wrote it should be fired. I have been a free user for persnal user for 5 years, now I can't use anything. Bad move Teamviewer

  • Dear Team Wiever Ladies and Gentlemen, my friend Christian Kühl (claw) has a big problem. You mean that he uses the TeamWeaver commercially, that's not the case, I swear he just helps me and his girlfriend in case of problems. I ask you to unlock the system with him. Greetings Dirk Hirth ([email address removed by moderator per Community Guidelines]
    Maschinelle Übersetzung

  • After several years of great free use, i am now being flagged as commercial.  I am only using it for the computers in my own house and only for my own projects.  I tried to submit a ticket, but I don't have a licence number, is there a way I can have my account reviewed and reset to personal use?

  • Entium
    Entium Posts: 2

    At this point I have gotten NO **bleep** response from Teamviewer, this coming weekend I WILL set up my own VPN and will tell my IT guys at the company I work for COMCAST/NBC NOT TO USE TEAM VIEWER ANYMORE

     

    Granted I'm using the free one for not work purposes just my home systems and devices, but still this is rediculous behavoir for a company that makes 45 bucks a month a single **bleep** license!

  • Go to this page and fill out form. I was approved for FREE use after a 30 day wait. **bleep**

    https://www.teamviewer.com/en/support/personal-use-verification/?_ga=2.121236104.1205480180.1533422528-824164773.1533422528


    @jmpaq wrote:

    Hi, I have been using the free version.

    I would just like to know how you can submit a ticket without a lilcense number.


     

  • ..and everytime I access my own pc, I need to reconfirm it as "known". The same happens with the usual browsers and, every time I have to authorize it! To say that it is stupid behavior is a great compliment!!!:-))
  • cmderrx
    cmderrx Posts: 3

    After reading through all of the same issues that I am also experiencing and not seeing even 1 reply for a resolution it is apparent that TV does not care. 

    Best responses from TV are post edits by moderators. 

    If your throwing your product out there and advertising FREE personal use then support it or remove it.  The company actions are revealing their true nature and I can only expect no support even if I were to buy commercial use.  TV is living up to the trend of no customer care or support.  I am sure that part of the goal of the free private use is to drive people to a paid use but the total lack of care to even respond to this matter only leads me to believe that I would receive the same lack of care or response to isses as a paying customer.

    Thanks for the "heads up" TV, I now know what NOT to pay for!

    Edit:  I just looked at the page tab of my browser and see "Solved:..."  Really?  Where is the resolution?

  • tarascon
    tarascon Posts: 13

    @cmderrx wrote:

    After reading through all of the same issues that I am also experiencing and not seeing even 1 reply for a resolution it is apparent that TV does not care. 

    Best responses from TV are post edits by moderators. 

    If your throwing your product out there and advertising FREE personal use then support it or remove it.  The company actions are revealing their true nature and I can only expect no support even if I were to buy commercial use.  TV is living up to the trend of no customer care or support.  I am sure that part of the goal of the free private use is to drive people to a paid use but the total lack of care to even respond to this matter only leads me to believe that I would receive the same lack of care or response to isses as a paying customer.

    Thanks for the "heads up" TV, I now know what NOT to pay for!

    Edit:  I just looked at the page tab of my browser and see "Solved:..."  Really?  Where is the resolution?


    There is no resolution because there is no "glitch". This is all by design. Dumping free users using a passive-aggressive technique.

  • cmderrx
    cmderrx Posts: 3
    Oh I agree! I was trying to be nice as I could. The real resolution is obvious to me; uninstall TV and use my other options. This is obviously not going to even be addressed by TV! Sad!!!
  • They do not respond to the form very quickly.

  • Hi all,

    I know there are some threads regarding this subject but didn't.t see a solution for it.

    Today when trying to use TeamViewer to my homelab I get the warning that I am using the tool in a commercial environment. 

    I am using TeamViewer for many time and only connect to my homelab like 2 or 3 times a year (mostly when I am in vacations), and now I get this warning is connecting is drop?

    I double check the terms and rules, and I don't see where I am breaking the free rules here. So why this?? And how to fix it?

    Thank You

     

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