Commercial use - Connection time out
Comments
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Hey @User51973 thousands of us are using your free tier legitimately for personal usage, but getting harassed by your faulty commercial usage detector and locked out.
Are you trying to destroy your customer base and make us all hate you? Please stop it.6 -
Now THIS is hilarious!
I just started a chat with sales and they closed the chat when I mentioned this commercial use fiasco. I guess negative attention is still attention, but I put my kids in time out for such nonsense.
Waiting a month to receive a reply is a total insult. I think it's an intentional move, but can't prove that. Still, there is conflicting information on what is or isn't commercial use. I've seen that connecting to personal machines is OK , and then that any connections from a corporate computer (even only OUT bound to a personal PC) is considered corporate use. Even for no money or compensation (i.e. free use).
Overpriced to say the least, when I mentioned to the sales staff that they should have a mid-tier, personal use, $29/year version, they closed the chat on me. Ridiculous. Instead of immature and unprofessional measures, TV needs a sales department overhaul apparently. Maybe the upcoming purchaser will clean house and do this with the remaining sales staff.
I'm sorry, but sales can't be so busy with selling commercial licenses that they are unable to help with this technical failure. This is the third time I've been hit unfairly with commercial use suspicion. And it's just not true, dagnabbit!
Sorry TV, if you ever wanted free users to become paid ones, you totally dropped the ball.
Disgusted Dan
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I actually called about my ticket. It sounded like the lady who answered was trying to read from a script. Then she hung up on me! I never got a chance to give her my ticket number and request status before I was hung up on. I wasn't nasty and did not say anything that would warrant being hung up on. Unreal!2
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I see TV has a NEW VERSION out but the release notes make NO MENTION of the "FALSE COMMERCIAL USER" FLAG.
I have REMOVED TV from ALL of my PC's and found and installed a GREAT FREE software tool that allows me to "RDP" in to them that is much faster, uses less RAM and does NOT need to use a 3rd party server that might want block or monitor my NON-COMMERCIAL usage. It only uses my LOCAL LAN for in-house connections!
TV can go -blank- themselves!1 -
My ID was banned randomly on suspicion of being used commercially. I've tried everything to contact TeamViewer about this and cannot. I have been unable to use TeamViewer for a week now, with no response from the support team.
I have NEVER used TeamViewer commercially. This was done randomly for no reason. I do not believe TeamViewer gives a **bleep**. Really unfortunate.
I can't recommend TeamViewer anymore, move on. I will be encouraging all my friends, family and acquaintances to use a different program.
EDIT: I was unbanned. But I still haven't heard anything back from TeamViewer. Very peculiar, honestly.
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that **bleep** dude. I've been having problems too, they've gotten much worse I think. Seeing this probably makes it the last straw for me too. maybe I'll start looking for something else.
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Yea dude this happened to my friend too that used to let me watch him develop.2
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So what is it?
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Tinkerstoys1 writes here at Outlook we are still looking for something to use like?
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Yup , I made a thread as well , because I have received two support answers and yet it is still in trial mode and then it will tell me it is expired and then I could not use it , it is a shame what they do.
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What a **bleep** show. Off to **Third Party Product**.
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I filled out the form a couple of weeks ago and nothing has changed. They did say it might take up to 30 days. But in the meantime I could a message that says I can connect but I only have 5 minutes which would be tolerable until the non-commercial use is verified. but the timeout is set to more like 50 seconds which is intolerable and then it's his hour before I can connect to the machine again ! Can the timeout period be fixed?0
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How many repeat customers do you think this store has?
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Everytime i log in from my phone ,keep getting masage commercials usage suspected. Kick me out in 5 mins. Pls help.thnx in advance
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I had a Problem My id Trial Expired. So I can not use TeamViewer. I am personal user.
please solve it.
My ID : [ID Removed By Moderator]
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Hi there!
I am using TeamViewer on personal laptop at home and personal laptop at country house, some more PC like fathers and mothers etс but using it not often.
When I was trying to connect from a coutry laptop to home laptop I had a warning of busines usage and my connection time was limited.
But I dont use it for business cases. Please unblock my account for using. Thanks.
[email removed by moderator]
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Seit den Sommerferien werde ich verdächtigt, ein kommerzieller Nutzer zu sein. Griefe von der Schule aus auf meinen privaten Rechner zu. rein privat. Was ist zu tun? Vielen Dank MfG Mike55
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After about a month of waiting for a response to the commercial use detected form, I finally got an email from teamviewer. Their response was that since I connected to my home computer from a business network, I was using it for commercial use. It didn't matter that I never did any control of a work computer, the connection was always from work to home. I have never made any money or gotten any kind of compensation for the use of their software. From their perspective, any connection from a business environment to any environment is commercial use. Personal use is now defined as home network to home network. If I was going to use it only at home, I'd just use remote desktop! I even asked if I could connect from my personal laptop through my cell phone's hotspot to my personal computer at home. This is also commercial use. It has nothing to do with personal or commercial, it is if we can find any way to say that it is commercial, you're going to have to cough up $450 a year. There are other options out there and this is the last straw. There is no excuse for this.
GET OUT BEFORE YOU CAN'T HELP ANYONE
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Hello,
we recently started using TeamViewer to support multiple iPads accross Canada.
- iPads are running IOS 11.4.1 and 11.3.1. with Quick Support Version 13.2.110220 QS
- Windows 10 Computers - Using TeamViewer 13.2.14327 to connect to iPads.
When connect to iPads for screen sharing after about a mintue we get this message.
TeamViewer Session will be disconnected in 1 minute. Screen Sharing will continue.
1 minute after the message a connection comment box appears.
The iPad is brand new out of the box, it was updated to latest iOS, 11.4.1 and Quick Support app is installed.
See attached screen shots of issue.
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Got this email today after submitting my request: "Dear User:
Thank you for contacting our support team at TeamViewer.
We have reset your device back to private use.
Thank you very much for your attention, and thank you for using TeamViewer.
Best regards / Saludos Cordiales
Danny Nunez" and it still kicks me off after 5 mins saying commercial use suspected etc. Issue was not resolved. Seemingly, nothing happened.1 -
Well, I've used Teamviewer for years and years. I'm retired and a snow-bird. I have several computers I use as well as friends and relatives to maintain. I'm suddenly, after all these years, "commercial". I do have my own mail server and web server. They're not commercial however. My domain was set up in 1994 to help me learn and I just kept it.
From what I read, apparently having any kind of server makes you commercial. Most of my TV connections are to check my automation (a server) to keep my lights working. I also check my thermostats in the house.
I put in a ticket some time ago but it, apparently, went the same place my ticker from a year ago went.
I'd be happy to purchase a license but the price you've set is way out of reach for a guy living off of Social Security. Thanks, however, for all those years of help and support. It's appreciated.
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Why should TeamViewer give the software away? The software is not for the kindergarten.
Greeting Sepp
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Use alternatives these guys from Teamviewer are having messed up algo for identification of commercial usage and they don't have a mechanism to undo the wrong detection. Switch to [removed by moderator]. Team Viewer goodbye. Though i like it a lot but saying something cheating people is something i can't tollarate.
When you say 5mins over detection of commercial use why you disconnect within a min? Whats you time scale???????
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Until recently, it was probably the best program of its kind on the market. I used it to help my family and friends. Unfortunately, currently it is no longer available as a free license for non-commercial uses.
Information: "License: free, excluding commercial use" is not true!
The program always states that it is used commercially. Pathetic!-----------------------------------------------------------------------------------------------------------------------------------------------
Do niedawna był to chyba najlepszy tego typu program na rynku. Używałem go do pomocy rodzinie i znajomym. Niestety aktualnie nie jest już dostępny w bezpłatna licencja do zastosowań niekomercyjnych.
Informacja: "Licencja: bezpłatna, z wyłączeniem zastosowań komercyjnych" jest nieprawdziwa!
Program zawsze stwierdza że jest wykorzystywany komercyjnie. Żałosne!2 -
That's a good idea [removed by moderator]:smileyhappy:
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I have founf a solution however not the best one. Since I have all my data backed up, I decided to reset to the original Windows 10 Pro settings on my client laptop which bascially is the same as re-installing old Windows versions which erases all data unless you choose the option to keep your files only. Since I only use my laptop to use TeamViewer to take over my main computer (host), I didnt have any important data on it. After I reset Windows 10, I reinstalled TeamViewer only on the client laptop, not my main computer which is the host. So far, I have not been getting any warnings regarding commercial use and it's 1 month. Again, this sounds like a harsh solution, however it is a soltion that worked for me. You can keep your same account with all your friends and family on your original account, those will not go away. You still use your same username and password after reinstalling Windows 10 and reinstalling TeamViewer.. Hope this helps.
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https://www.teamviewer.com/en/support/personal-use-verification/
Do you use this support? I tried it now. Hope it works too.
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Yes,that's the most pathetic part of all. They "guarantee" 30 days response/fix (which better for them than fix the bug in the so called algorithm in the backend). They simply don't want free users anymore (even the god-complexed admins sais different things). 30 days are enough to choose alternate,free and better solutions.
Unfortunately teamviewer doesn't care about the free customers anymore. They never resposnse any tickets or requests (the admins of tbis forum are not tv supporters), they simply ignore them. That's the fact.3 -
I've tried it now lets when they revert, earlier i did it multiple times and as usual teamviewer team is sleeping over the tickets!!!
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Same situation as everyone else... been using TV Free version to connect to my home PC for years and then out of the blue I’m now “commercial” with no warning this was going to happen and no grace period to resolve it or switch. The “5 minute” restriction which barely lasts one minute might as well just be a total block (how hard is it to write code to count to 5???)
Are they really saying that personal use has to be “residence to residence”? I can have a free license to connect to my home PC, but I can’t be at a hotel or restaurant when I use it? That seems totally ridiculous - did anyone at TV HQ actually think this through?
TV is a great product and I’d be willing to live with reasonable restrictions on the free version (or even pay for a Personal version with some limitations.). They could have implemented such a change with lots of communication and a transition time and probably converted some feee users to paid users, but all they’ve done now is **bleep** people off. Another great example of avoidable brand destruction.
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