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Commercial use - Connection time out

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  • nadsha
    nadsha Posts: 5

    I also received the same message "TeamViewer ID has been reset to “free”" but i still can't connect to my Laptop via my cell phone. Sometime i am out on the road and needs some info from my laptop but even though message says "TeamViewer ID has been reset to “free”" but i still can't connect to my laptop via my cell phone and disconnected with in 2 minutes or less

  • nadsha
    nadsha Posts: 5
    Dear TeamViewer User,

    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

    STILL NOT WORKING
  • SINCE I HAVE SEVERAL DAYS I HAVE RECEIVED MESSAGES THAT SAY THAT MY CONNECTION TO TEAMVIEWER IS PROFESSIONAL, THING THAT IS NOT VIRTUE AS I CONNECT WITH THE PC OF MY FATHER OR WITH MY MOTHER, SO I HAVE NOT CASE.

    THE PROBLEM IS THAT I CONNECT TO YOUR ID AND IN A LITTLE TIME I SHUT OFF THE CONNECTION DURING A TIME AND DO NOT LET ME RETURN TO CONNECT ME UNTIL CAPE UP PAST A FEW MINUTES. I CONNECT WITH MY PARENTS OR SOME FRIEND FROM TIME TO TIME, MAYBE 5 OR 6 TIMES A MONTH. THAT IS NOT PROFESSIONAL USE.

    IS THERE ANY WAY TO SOLVE IT WITHOUT HAVING TO REGISTER A LICENSE? SINCE I AM WITHOUT WORK AND I CAN NOT ALLOW ME.

    I APPRECIATE YOUR HELP IN ADVANCE.

  • CroCan
    CroCan Posts: 3

    >>**Third Party Product** is for 30 days trial

    You have to create an account and add 5 computers for personal usage for free.

  • nadsha
    nadsha Posts: 5

    I already have team viewer account but its says commercial use detected

    even i have received an email that my account is set to free

    Dear TeamViewer User
     Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to free. After reviewing your request, we decided that your use case can be qualified as personal


  • @LeVuHoang wrote:

    Issue solved by myself.


    Sorry to respond now but i have ran across the same  issue and it seems that since im a non-paying user i can't even contact support. What did you do to fix this issue?

    Thanks

     

  • ese es mi probema, que me conecto y a los pocos minutos me corta la conexion, y me pone que estoy usandolo de modo profesional y no es verdad, en soporte tecnico me dicen que al swer licencia gratuita, pregunte en la comunidad, pero aqui nadie dice nada., a ver si hay suerte y alguien contesta.

  • Andre75
    Andre75 Posts: 79


    @CIBERTOS

    (Edited by a moderator in accordance with our community guideline)

    (* Here after an English translation, of my reply, as the moderators of this community will advise you (and me) to express ourselves only in English....  (Edited by a moderator in accordance with our community guideline)

    Hi CIBERTOS,

    It seems that you didn't read any posts before yours. If you don't read those, you can't know if someone talked about your problem or not...

    Please, take a time to read the others' comments. (there are "just" 44 web pages !)

    André

  • Hello i did read the post before mine however all i was able to find was someone who said that they fixed it not anyone explaining how they fixed it.
  • No one has "fixed it".  There have been some success in begging forgiveness, rituals involving goats and swearing by the grave of your great-grandmother.  I would also suggest praying to the supreme entity of your religion.

    The process goes like this:  one of the comments here has a link to a page where you download a form.  You print the form, fill it out, sign it, scan it back into your computer and send it back to TV.  When you sign the form, you are giving an oath that you are only using TV for personal use.  then you have to send an image of the form you sign back to TV.  But they don't give you an email address, link, etc. to where you should send it.

    I think that we should send a description of our plight to Scott Adams, creator of Dilbert and maybe he can do a **bleep** about.

    Intern: TV says I'm using their software for commercial.  I'm trying to help my mother in Elbonia.

    Dilbert: Contact their customer support

    Intern: I'm a free user I can't contact TV customer support

    Dilbert: try the forum

    Intern: the forum said to contact Scott Adams.

    Dilbert: Did you hear a long laugh coming from a place far away?  That is Greed and Hipocracy laughing all the way to the bank.

  • On September 21, 2018, I received the following response from TeamViewer stating:

    "Thank you very much for sending your self-declaration of personal use to us. We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only."

    However, I'm still getting all of the same messages and restrictions.

    This is an example from my home PC:

    http://i68.tinypic.com/1zmfb4j.jpg

    I also get a message every time I connect via. Android but I don't have access to my phone at this moment in time, in order to take a screenshot of the message.

    Any ideas?

  • I get this message every time I use my phone to access my computer.

    This has worked fine before but now, the connection automaticly terminates after a few minutes. On my phone I get the message "Sponsored session". This was a free session sponsored by www.teamviewer.com

    TeamViewr sessions are free of charge for personal use.

    We thank you for playing fair.

    Why do I get this message now? it's only private use of my computer. I have already logged into my teamviewer account to access my computer.

  • There is nothing to fix. This is all deliberate.

  • I use TeamViewer *at work* (not *for work*) in order to connect to my home pc and phone to check and buy games, check pinterest, and stuff like that.

    Recently I've received "commectial use suspected" messages, even though I only use teamviewer to *avoid* using my work pc. (if anything i'm avoiding commercial use)

    Is it still considered commercial use because i connect from my job to my house? Even if it's exclusively to use Runescape/League of Legends/Steam/Pinterest/etc?

    Edit: I basically just want to know if I should still fill the form or if its a waste of time
    Edit2: ... ended up filling out the form. Still would like to know if it's ok to use the program this way


  • @kingmustard wrote:
    Tommy, go to:

    www.teamviewer.com/en/support/personal-use-verification

    This is what I did. Be sure to include your Log File. It worked for me.:smileyhappy: Woody

  • Glassdub
    Glassdub Posts: 80 ✭✭

    It DIDN'T work for me & most others, a month or two later, hopeless.

  • **bleep**....came here in the hope of finding some insight as to what I've been doing wrong...

    I've submitted the form online 4 times now, across around 3 months. Twice I've had a reply, each time reassuring me that my ID has been reset to Free. Each time it's made zero difference and the warning popups have continued...infact I've now gone 'far' enough that it's enforcing the auto-kickoff within ~5mins. (Try explaining to my mum that I can no longer see/login to her PC midway her getting very confused about why her browser was showing amazon when she wanted ebay)

    I'll try one further reset, then I think I'll be off to start using a competitors product instead...

    I called TV today who gave the advice of replying to the ticket...by which I assume they mean the email (without a ticket reference no) from [email protected] </facepalm>

  • I am in a similar situation in that I have asked for a reset a few times now and it doesn't seem to have worked. I have recently noticed, however, that it works fine when connecting to one person but not when connecting to the other. The former is someone I rarely connect with (not more than a few times a month if that) whilst the latter is some I can sometimes connect to more than once a night depending on how stuck they are! 

    These are the only two people I usually connect with, for tech suppport purposes, but neither of them is "commercial use"; the former is a friend the latter is family.

    Does this information help diagnose anything?

    I am currently using **Third Party Product** as an alternative. Not quite as good but does the job.

  • Andre75
    Andre75 Posts: 79

    @Lmillard wrote:
    Hello i did read the post before mine however all i was able to find was someone who said that they fixed it not anyone explaining how they fixed it.

    @Lmillard

    Hi Lmillard,

    Having read the former posts on this forum (even all the 45 web pages) doesn't mean that you'll find one that explains how to "fix it". It just will make you understand that there is no way !...

    Except @woodyboy , no one says that he has got reset and it lasts long more than 2 or 3 sessions before being kicked away again !

    One succesful filled out form among about 1500 complaints is a quite short rate !

  • Andre75
    Andre75 Posts: 79

    @OldSurferDude wrote:

    No one has "fixed it".  There have been some success in begging forgiveness, rituals involving goats and swearing by the grave of your great-grandmother.  I would also suggest praying to the supreme entity of your religion.

    The process goes like this:  one of the comments here has a link to a page where you download a form.  You print the form, fill it out, sign it, scan it back into your computer and send it back to TV.  When you sign the form, you are giving an oath that you are only using TV for personal use.  then you have to send an image of the form you sign back to TV.  But they don't give you an email address, link, etc. to where you should send it.

     


    @OldSurferDude

    Hi Old Dude,

    I can't swear by my grandmother's grave because she's been cremated. I can only invoke the gods by her ashes in front of her funeral urn... do you think that will work ?

    Otherwise, maybe I could make a sacrifice by slitting a rooster's throat and spilling its blood on my computer on a full moon night ?...

  • Also, when I connect to my home PC from my Android phone, a message tells me I have a 5-minute limit, which ALWAYS only lasts 1 minute before kicking me off.

    I used to swear by this software but their recent, awful and obvious business practises have made me jump ship.
  • I'd send you a rooster but I'm a parasitic freeloader. How about this? I send you $2.86 a month to channel your spirit world.
  • Glassdub
    Glassdub Posts: 80 ✭✭

    [The price has been deleted in accordance with our community guideline] a month is my final offer.

  • Have the same problem, just on the client and not the host. Super annoying.

  • Glassdub
    Glassdub Posts: 80 ✭✭

    Clients and not the host don't really exist on TV its banned by mac address.

  • I don't know what you mean. If i'm connecting from A to B. A is the client and B is the host and vice versa.

    But that doesn't solve the problem i'm having tho. Still getting licens errors on my laptop.

  • Glassdub
    Glassdub Posts: 80 ✭✭

    It implies that the is a "exclusive" server & client, like in the old days.
    There is no centralised server with TV as all nodes can interconnect.

  • Andre75
    Andre75 Posts: 79

    @Glassdub wrote:

    [The price has been deleted in accordance with our community guideline]  is my final offer.


    @Glassdub

    Hi, you are trimming my business !... And you are greedy !

    I was considering Old Dude's request and planning to let him join my world for free... And I swear (by my grandmother's ashes) that he could use it as much and long as he would like, I'll never block him  for so-called commercial use !

  • Yeah, i'm aware of that. Client/host just clarifies who's connecting to whom.

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