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Commercial use - Connection time out



  • The reason that I am a fan of Teamviewer is that since I travel internationally considerably for work I can still log into home check the home email, sort out my home automation bits and
    fortunately/unfortunately be the tech support for our aging aunt.  All so far removed for
    commercial use.  It has been a fine solution for years.

    But this year I purchase a new laptop the came with windows 10pro and I have triggered
    "suspected commercial use" three -four times and it has been a wait of 10 - 14 days to send log files a be released from the auto log out.  If I do the same activities via my smart phone there is no problem at all.

    Perhaps someone could point out another reason this is going wrong for me.
    I would even purchase a base license to end this problem but honestly for a home use only benefit the cheapest licence is sizeable for a not for income useage.

  • 2fools
    2fools Posts: 11 ✭✭

    TeamViewer doesn't care, been fighting with this issue for 4 (almost 5) years.

    Just remove current version installed and install Version 9, then turn off auto check for updates and auto install of updates.

    Solves the problem.

    When someone else makes a product that competes with TV - they will lose a **bleep** ton of us.

  • coch
    coch Posts: 3
  • coch
    coch Posts: 3

    marketing. many let us use a sw for free for some time.

    tv changed this unfair. punishable by law.

  • coch
    coch Posts: 3


  • The form says it could take 30 days. If that is true, I need to look for a new solution.

  • 2fools
    2fools Posts: 11 ✭✭
    It has been almost 5 years for me since i first reported the issue ... their resolution was to

    "Remove the computer with Windows Home Server from the network or uninstall TeamViewer from it"

    So - no solution. Just unistall the version you are using, install version 9 (Google TemaViewer Version 9 download).

    Then Go to Extras>Options>Advanced>Show Advanced Options>

    Then "Check For New Version" change to "NEVER"
    Also "Install New Versions Automatically" change to "No Automatic Updates"
  • Glassdub
    Glassdub Posts: 79 ✭✭

    30 day is a minimum, mine was never fixed in at least 6 months but all I get is the warning pop up now.

  • i tried calling the tech support but apparently tech support is only available for paid subscriber...
  • Hello same to me
    I have 3 computers and sometimes I access my home when I'm out
    I've always done it.
      And now dis that I can not use commercially
    Can you solve your case?
  • I paid for a v9 TV license when I was supporting one small company that had a domain network.  I no longer support that company and since upgraded to the latest version of TV.  

    Now when I tried to connect to a friend's PC to do troubleshooting, I was flagged as "commercial".  I have around a dozen PCs in my list, all friends and family that need assistance from time to time.  I get paid in dinners and wine if they feel generous.  Is that commercial?

    Where did I go wrong?

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @willgill,

    Thank you for posting.


    The free version of TeamViewer cannot be used on a device that used to be used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy.   The free version can only be used in private environments. 


    For more information please read this article

    I also recommend to use the license you have paid, so that you can connect to PCs without having any error message. 


    Hope this information will be helpful for you.


    Best regards,

    Former Japanese Community Moderator
  • I don't have a mixed environment anymore.  It sounds like my main computer will be forever flagged as once being used for commercial purposes.  This is such a shame.  

    I can't use my older version of TeamViewer since it is not compatible with newer versions.  I hesitate to purchase another commercial version

    1. Because I don't do commercial work anymore.

    2. It will just become obsolete and incompatible in less than a year.

    Maybe I'll RDP into another computer running TeamViewer or just move to another remoting system.

  • PatQQ
    PatQQ Posts: 1

    I'm getting A LOT of Commercial Use Detected recently living abroad in China.
    I never had this issue happening that often ever since Teamviewer came out. Been using it since day 1. Teamviewer 3 I believe.

    I use Teamviewer to help out my family and friends with their computers, as well as accessing my own laptops away from home.

    Right now i'm unable to make ANY connections at ALL. It just says "You can no longer start a new session". And the connection is cancelled. Doesn't even have a timeout now.

    Please fix this issue. Thanks!

  • Yes, I've been have this problem too. Longstanding user, today is the first time it has ever suggested I am using it commercially (which I am not). It tells me the session will be limited to 5 minutes, but its more like about 30 seconds before it shuts down the session and then prevents further access attemptsfor 10 minutes 

  • Hello.

    I have sent a signed agreement in which I declare my home use of TeamViewer. They have replied me with the following:

    "Thank you very much for sending your self-declaration of personal use to us.
    We apologize for the delays in our mailings.
    We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.
    With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset."

    However, in my Windows Desktop application it still reads "Evaluation Version Expired".
    I don't understand...

  • I sent a ticket a days ago, no answer, so, how do I do to connect to my computer in home without having to pay for a commercial license that I'm not interested, they are forcing me to buy one, or should I move to a better app? Suggestions?
    Thank you!

  • dc6050
    dc6050 Posts: 1

    This is all for personal use. My home PC is set up for unattended access and is linked to an email. My laptop's installation of TeamViewer won't let me connect to my home PC because it says my trial has expired. I tried logging into my account on my laptop and it still says my trial is expired. Isn't personal use free?

  • I use TeamViewer to remotely address issues with my in laws laptop, how ever my TeamViewer turn in to trial version & it tells me only 2 days left in it, on top of that it lets me connect to my in laws laptop only for 5 min. then it kicks me off... Any help appreciated...

  • 2fools
    2fools Posts: 11 ✭✭

    Uninstall then install Version 9 from here:

    Then go to Extras>Options>Advanced>Show Advanced Options

    Then Change "Check for new version" to "NEVER"

    Then change "Install new versions automatically" to "No automatic updates"

    This **bleep** never happens with version 9. It all started with Version 10 and forward.

  • hello, please fix my teamviewer that dtcted as commercial. thx

  • Where is the form that we fill out to send the information in?

    I cannot get any good service from these guys unless I have a PAID license, like the free clients don't matter.

  • Dear engineer of TeamViewer:
    I am a student in University of Science and Technology of China, and I have been using TeamViewer on my computer in my laboratory and dormitory, but this computer whose TeamViewer-ID is **Please do not post TeamViewer IDs** was detected that seems to be used in commercial environment. Sincerely, I need your help to take a check that it is being used for personal usage including research and tests running.
    Thanks a lot!

  • heya

    got the same warnings and restrictions also

    just use *Third party product* instead

    teamviewer won't solve your problem unless you are a paying customer

  • Hello.

    Once blocked, they sent me an e-mail with the subject "Your request regarding commercial use: next steps". In step 2, it says:

    "THIS FORM (pdf link) is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address [email address removed by moderator].
    When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer"

    PDF is: [The link has been removed per community giudline]

    Hope it helps.

  • 2fools
    2fools Posts: 11 ✭✭

    Uninstall then install Version 9 from here:

    Then go to Extras>Options>Advanced>Show Advanced Options

    Then Change "Check for new version" to "NEVER"

    Then change "Install new versions automatically" to "No automatic updates"

    This never happens with version 9. It all started with Version 10 and forward.

  • Hi!

    I have the same problem can you send the PDF to me please. The moderator has take it away./Ann

  • Hi AnnLoise0.

    I think you should contact TeamViewer help support, since the PDF may vary with the user.

    Kind regards!

  • Hi banderas20 !

    I have already tried it but they say I should go through the community. It is difficult to get help.

    Kind Regards Ann

  • Unfortunately I choosed commercial use by my first installation. My use is 100% private and I want to change it know to private use. How can I do it. Uninstall and new installation by choosing private use does not help. Tia!