Commercial use - Connection time out

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Comments

  • Dossini
    Dossini Posts: 3

    Hello

    I had have an answer....

    it's a new algorithm that survey the time of connection .... if it is too long it shuts down the connection 

    Paul

     

  • PierGiorgioMisl
    PierGiorgioMisl Posts: 2

    Ok, but.. one minute?

  • marcrebet
    marcrebet Posts: 2

    hello,

    I have a message that I am suscpeted to use team for commercial usage. In reality, it is for personal usage. How can I do?

    Please thanks for help

    best regards

  • cacou13
    cacou13 Posts: 1

    bonjour

     

    je suis dans le même cas que beaucoup d'entre nous

     

    ceci en deviens **bleep** !

    surtout que si on regarde les logs, une très grande partie de mes appareils sont chez moi, donc, avec mon adresse ip !!

    j'ai déjà éta débloqué le le 13/07/2018 pour le même problème (j'avais ouvert un ticket à l'époque on teamviewer aidait les personnes qui n'achetaient pas les licences, ce qui n'est plus le cas aujourd'hui)

    l'argent, toujours l'argent

    j'ai recommandé teamviewer à des dizaines de personnes, quand on voit le résultat aujourd'hui, c'est décevant

    pour l'instant, j'ai trouvé la solution [link removed per Community Guidelines] qui ne fait pas tant de défiance mais je préfère quand même mon teamviewer, j'espère alors que vous allez pouvoir me faire débloquer

    merci d'avance

     

    edit = with google trad

    Hello

     

    I am in the same situation as many of us

     

    this becomes painful!

    especially that if we look at the logs, a very large part of my devices are at home, so with my ip address!

    I was already unlocked on 13/07/2018 for the same problem (I opened a ticket at the time we teamviewer helped people who did not buy licenses, which is no longer the case today 'hui)

    money, always money

    I recommended teamviewer to dozens of people, when we see the result today, it's disappointing

    for the moment, I found the solution [link removed by Community Guidelines] which does not make so much defiance but I still prefer my teamviewer, I hope then that you will be able to make me unblock

    thank you in advance

  • pv7721
    pv7721 Posts: 151

    En fait si par exemple tu as 3 appareils chez toi et tu ouvres 2 sessions en parallele depuis une machine vers les 2 autres (ou bien une rapidement apres avoir ferme la premiere, pouf t'as le warning).

  • tonaz
    tonaz Posts: 14

    i did the persnoal use verification, but still get no anwser and still cant use TV

  • pv7721
    pv7721 Posts: 151

    @tonaz : what exactly do you mean by you having done the Personal User verification? If you just filled out the form and has sent it to TV, it's not immediate... you need to wait they process your demand, and hope your TV ID has been reset.

  • tonaz
    tonaz Posts: 14

    ok so it is a manual (slow, as i can see) verification. thanks makes sense.

  • bazbsg
    bazbsg Posts: 112
    It was a computer that decided automatically that you are not a personal user, so it's good that a human will reevaluate. It's not good that the process takes so long. There's probably only one person looking at all the requests. Although they promised one week processing back when this happened to me, mine took well over a month.
  • bazbsg
    bazbsg Posts: 112
    I don't understand how this post is getting so many new messages but has had only 50 pages for the last several weeks at least. Are they trimming off old messages or are they making the pages longer because 50 pages is a limitation?
  • Alissa
    Alissa Posts: 4

    Now I'm getting "Commercial activity detected" instead of "suspected" (I still have the 1-minute limitation. I check every day hoping my ID activity is checked by a human and the ban lifted). I hope it's not due to the fact I posted here :(

    Sigh, this software is so useful, truly the best. But can I, a single individual, afford to pay 335 euros yearly for recreational purposes? As much as it pains me, as much as I like this software and miss it, the answer is no. I wonder why TeamViewer is not offering a kind of "extended personal use" subscription, with all the limitations as they please to ensure the personal part of the deal, at a reasonnable price.

  • pv7721
    pv7721 Posts: 151

    @bazbsg : I don't think that they're trimming old message, also many topics that users open are constantly merged into this one, I think it's indeed a display bug (you're 100% true that pages number is stuck at 50, but if you go back to the beginning you'll see original messages).

    LE: I've juste realized the counter went over to 51 pages, do you see it as well?

  • pv7721
    pv7721 Posts: 151

    @Alissa : I don't think that posting here would affect your TV use in any way, after all it's a community, right? The problem is that there used to be perpetual licenses even for old professional users, but they were terminated somewhere last year. You can find a 3rd party forum topic of a guy that recollects his story, but I cannot post the link to it as it's gonna be removed. So anyway, if the trend has shifted to annual payment (and way to expensive for personal users), there won't be any backtrack to it any time soon. 

  • tonaz
    tonaz Posts: 14

    at least there is a "workaround" i've found.

    you can always use the web interface. not as good as the app, but it does the basic stuff.

    login here, and try, using "webconnector"
    https://login.teamviewer.com/

     

     

  • guop
    guop Posts: 1

    I have already initiated an appeal, but I have not responded.

  • bazbsg
    bazbsg Posts: 112
    Oh yea, it says 51 now. Maybe the moderators saw my post and fixed the bug??? Too bad they don't fix the commercial use detected bug as quickly!!!
  • tonaz
    tonaz Posts: 14

    i might switch to another RDP app soon, if this is not fixed

  • pv7721
    pv7721 Posts: 151

    @tonaz as we aren't paying customers, I guess this won't affect them at all (even better, they will not have to support as any longer :) 

  • fje
    fje Posts: 21

    Unfortunately I got the same pop-up message.... I feel if you login to your account, you have the same problem, at least, it came to me.

    Thanks anyway for the idea, fortunately you that worked for you. (Or they discovered this workaround and they already closed it... :(  )

    regards

  • tonaz
    tonaz Posts: 14

    it would be very interesting to understand how the heck they find out if you use it privately or commercially.... this makes absolutely nonsense to me.

    Anyways, there must be something not working in their system.

    ...could this be just a trick way to sell business licenses?......................

  • spikepsych
    spikepsych Posts: 1

    I use it to connect to exactly 2 private computers, but whenever I connect I get a popup saying "We think teamviewer is used commercially by your or your connection partner and it's time to buy a license." Does this mean my account will get banned if I don't purchase a license?

     

     

     

  • Rob1947
    Rob1947 Posts: 1

    i use tv only 3 or 4 times a year. pure private to help a older lady of 84 years.

    dont understand why this happend.

    thinking of leaving tv and find something else to remote control.

    not happy 

     

    grts

    rob

  • aisaac
    aisaac Posts: 1

    Screenshot_20190222-174248.jpg

    good evening, i have a problem with my free license on android app TeamViewer for Remote Control , in the window when start remote control on my PC the app send the message: you have a commercial license and session end in 5 minutes, but i have free license, how can solve the problem ? thanks.

     

    i find in the community this link support but don't have my ID device.

  • goyetus
    goyetus Posts: 1

    Same problem

    Only using tw at home  with 4 pcs.

  • redavenger
    redavenger Posts: 6

    can any moderator help me because i'm at a dead end.

    your company thinks that i'm using teamviewer commercially. i have never used it commercially, and all i do with it is help family and friends.

    i have submitted the request and even that silly form you have to sign, however each time it comes back saying that you couldn't determine if im using it privately.

    i am really really annoyed that this is happening and that teamviewer is accusing me of using it commercially when it couldn't be futher from the truth.

    i've really had enough and want some help to stop this.

    on a side note, i think this kinda all started happening not long after a update to version 13 or 14.

    PLEASE HELP.

  • Akala
    Akala Posts: 9

    I've filled in the form 2 times already. I'm a great grandmother trying to fix my mother's computer on the other side of the world, I'm the very epitome of non commercial :( It keeps saying I'll be answered within 7 days but it's now nearly 3 weeks. What's going on? How do you get an answer, or more importantly a solution? They actually contacted my mother but because I can't log in to her computer I don't know if she clicked the right link or did what they asked, and she's just confused and upset that I can't help her. I got her to buy a new laptop a month ago saying I could log in and set it up for her, it's been one nightmare after another. Is there another way to get some actual support or answers to this problem please?

  • pv7721
    pv7721 Posts: 151

    @tonaz : with the time, I'm more and more convinced that yes it's "subtle" way to vainly try to convert free user to paying customers... but once again, this won't happen UNLESS there is adapted pricing... and let's see what I think so far trigger the warnings:

    1) If you open 2 concurrent sessions to 2 different PCs in your local network

    2) If you open a session right after having closed the 1st one (to one, then to the 2nd in your network)

    3) As soon as you've opened a connection that goes across Internet, then you're a thief :) your connection will timeout in 2 minutes, and you'll be blocked for 2 minutes.

    I think these are examples of things we all do to help ourselves, our family or remote family, but as others have said, we'll have to look for alternatives. If local Microsoft Windows PCs then RDP will do, and if remote the same thing implemented as an application in the most used browser on Earth.

  • Akala
    Akala Posts: 9

    Yes that was my suspicion too. But as my mother is in another country there's no way I can connect to her unless it's via the net. I'm on a disability pension so there's no way I can afford to buy a commercial licence, and nor should I. I'm only using it for personal use. But you're right, if I could buy it to connect to one account for [The price has been removed as per the community guideline.] I probably would, just to stop the annoyance. And I wish I could connect for 2 minutes but most of the time I get kicked after 10 seconds, I don't even get to look at her screen in that time much less try and translate it and tell her what to do. Plus it's complicated by the fact that she lives in a nursing home in one city but also has a small apartment in Paris, with phones, tablets laptops and computers in both. Maybe that's why they think it's commercial, but that would be their mistake. And I can't correct it if they won't answer me :(

  • pv7721
    pv7721 Posts: 151

    I was happy that I've just received an email from TV saying that my TV has been reset to free... I said, ok let's give it a try, maybe we're badmouthing here? And of course, it didn't work, as the machines I'm connecting to now trigger the warning! So actually you would need to submit individual "pardon" demands for each and every TV ID you're connecting to (they even say that the reset is not per TV account, but per ID). What a waste of time.... Instead of one demand, I have now 5 to fill... Pathetic.

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