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Commercial use - Connection time out

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  • pv7721
    pv7721 Posts: 139 ✭✭

    AFAIK, the file transfer speed was drastically limited for free users.

  • Incorrect choice of commercial use during installation, resulting in a trial period. How to restore the personal free version.

  • I have no problem with speed.

    "Teamviever group" is not responding about my problem (Commercial use, but it' a private use)

  • pv7721
    pv7721 Posts: 139 ✭✭

    @AriannaMicrochi : no one from TV will respond in this thread, you'll need to look at the 1st page, there's a link to a form you'll need to fill and wait for an eventual answer... 

  • Yes, I have filled out the form. I'm waiting for an answer.

    But if it must happen often, I'll change product.

  • I'm wainting for a solution

    Thank's

  • hello my personnal account is locked because the system think that i am professional but i am not a professional i just use it to help my familly and friends a few times . 

    i would like to unclock my account. 

    best regards

  • Hi 

    I have the same problem.

  • Natascha
    Natascha Posts: 1,527 Senior Moderator
    Answer ✓

    Hi @mafede,

    Thank you for your reply. 

    As long as one of the devices is in a commercial environment, it is defined as commercial use. 

    You can try and fill out the form to request the unlocking of your ID:
    Why do I see 'Commercial use suspected' / 'Commercial use detected'

    Better to not use the devices in the company environment... Maybe you can connect from your mobile to your home PC - in the cellular network.

    Hope this could help. Wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • It's simple:

    Solution 1: 

    Buy a license

    Solution 2:

    Find the link to the form you need to fill out by going through this forum.  Fill it out and send it in.  Wait several weeks to several months for a response.  The response may be "send in a signed affidavit that you are non-commercial" but you are not given where to send it.  You cannot send it to customer support because you are not a paid subscriber,  So attach the image to your reply to the "send an affidavit"

    Sometime after that, again waiting weeks to months, if you're lucky, with notice or without, your account starts working again.  Or not.

    Solution 3:

    Use another remote control program

  • Thank's

  • kwing
    kwing Posts: 1
    every time i uninstall and download it keeps asking me to buy and my trail version already expire. The download says free for personal use which it is for my personal use but it’s not free. I keep looking at youtube on how to reset it but it got complicated. Is there an easier way?
  • Solution 1:  27.90EUR/mo to help family??? NO!
    Solution 2: yes. I've done. And now my account is again considered commercial.
    Solution 3: [removed per Community Guidelines]

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Stanislav : what's the TV official position on the ever growing thread of users being incorrectly accused of commercial usage (https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-commercially/td-p/8284) Thank you!

    LE: I initially posted this for an upcoming AMA (Ask Me Anything) but it hasn't been accepted...

     

  • JohnBlumstein
    JohnBlumstein Posts: 14 ✭✭

    What a nonsense.

    What about this scenario:

    I'm self-employed and I have Teamviewer installed on my main pc, which is used  for business AND for personal purpose. 

    I'm doing some online support for a company which owns a commercial license and therefore gives me their special QUICKSUPPORT module. 

    So ALL (!) commercial work is done via the Quicksupport module.  The "full version" is ONLY used for connecting with friends I play some games with.

    Do you think I need a commercial license?

     

  • JohnBlumstein
    JohnBlumstein Posts: 14 ✭✭

     And btw I'm getting no "commercial suspected" message ... but I get disconnected after 5 minutes. I am using Teamviewer 12. Or is this maybe a "feature" cause this version is about to be deprecated.

  • Hallo @Natascha  @Esther @EstherH @Reyhan  @Bernd @afabi ,

    Ich warte nun schon seit mehr als 1 Monat auf eine Antwort bzw rückstellung meiner Lizenz!

     

    Ich möchte bitte endlich mal eine Stellungnnahme / Antwort!!

    Ich habe über das Formular einen antrag gestellt und nichts ist geschehen!

    Ich habe per E-mail kontakt aufgenommen , das Formular unterschieben und wurde aufs Forum verwiesen. Im Forum geht auch nichts weiter!

    Ich habe postalisch und auch via Internet Schlichtungsstellen Kontakt aufgenommen ebenso ohne erfolg!

     

    Was ist so schwer eine FEHL INSTALLATION MIT KOMMERZIELLER NUTZUNGS SPERRE RAUS ZU NEHMEN????

     

    Ich bitte endlich um Stellungnnahme!!

  • I'm at home doing support for my mother who has printer-issues. But every 5 minutes I'm disconnected again. Only because I am using my works laptop. I am not even at my work environment, I am at my own home. The only thing that is commercial is de laptop is have from my work. and because of that, teamviewer is now saying I am a commercial user? What has changed? I never had this issue. And apparently, Teamviewer is not able to correctly identify commercial usage. 

    So Teamviewer demands I use my private laptop to do some home/private support? 

  • Hello
    I use Teamviewer every day privately and not commercially because on only one of my computers I have photoshop installed. Except that now I have an incessant pop up that tells me: Professional use
    Commercial use has been detected and my session will be interrupted in 5 minutes.
    I also got the following message:
    Your license limits the maximum session time with a partner, immediate reconnections are blocked. Please try again later or upgrade your license

  • I had the commercial version in the past but now i want to have the free version. Although i uninstalled team viewer (and the settings off the app) from my pc and installed the free version it didn't work. It does not allow me to connect with a partner, it still shows a message that i used the commercial. How can i get the free version (just for private usage) and get rid of the commercial? Thank you in advance.

  • mrsimmy
    mrsimmy Posts: 1

    Hello guys, some weeks ago I received an alert that Teamviewer thinked I use this software for commercial purpose and so locked my use in 3 minutes.
    I used the common form explaining my reasons and received the answer from Teamviewer support Team... they believed me and says they set my account to free again.

    But it still doesn't work. I still can't use teamviewer from my desktop to control my notebook on the same LAN. It is very sad. What can I do?

  • JackHK
    JackHK Posts: 86
    Thank you for your feedback! We are on the same boat. BTW, TV team will not read this community thread, you have to write it in the "Feedback" after your account log in page. Anyway, good luck!
  • JohnBlumstein
    JohnBlumstein Posts: 14 ✭✭

    @DutchArjo: which Teamviewer version do you have? 

  • mafede
    mafede Posts: 5

    14.1.18533

  • 14.1.18533. My mothers laptop still has the old 11 version.
  • JohnBlumstein
    JohnBlumstein Posts: 14 ✭✭

    Dutch, are you sure it's not only the old Teamviewer version that produces the timeout? I would try to install v14 on mother's laptop.

    After updating my v12 (that had the timeout issue) to v14 its working fine here. Hope it stays that way ;-)

  • vijone
    vijone Posts: 1

    @Natascha 

    Hi, 

    I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.

    When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.

    Can you please offer a solution in my case.

    Kind regards

     

  • I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.

    When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.

    Can you please offer a solution in my case.

    Kind regards

  • Alecz
    Alecz Posts: 1

    I just downloaded and install TeamViewer 14 for personal use on my personal Windows 7 PC. I connect to a friend's personal PC to supervise an online application they are doing, however, after about five minutes the session times out and I need to wait 10 minutes before I can reconnect.

    This is the message I am getting:

    "This was a free session sponsored by www.teamviewer.com.
    TeamViewer sessions are free of charge for personal use.

    We thank you for playing fair!

    Your TeamViewer session has timed out and will be closed.


    Is this something new from the TeamViewer team? To limit the personal use sessions to 5 minutes with a timeout of 10 minutes?

     

     

     

  • H3GE
    H3GE Posts: 2 ✭✭
    ICH WILL ICH WILL ICH WILL, also ehrlich, wie kann man nur so drauf sein - TeamViewer bietet von sich aus eine kostenlose Nutzung für den Privatgebrauch an, ich lass mir ja einreden wenn man sich darüber aufregt, dass man als Nutzer einer Lizenz zu einem Lizenzupdate gedrängt, eigentlich schon genötigt wird, aber doch nicht, weil man einen kostenlos zur Verfügung gestellten Dienst nicht nutzen kann....