Commercial use - Connection time out

tonaz

totally agree.

it is a subtle try to convert users.

switching to **Third Party Product** or **Third Party Product**.

bye bye TV

 

Akala

I finally got an email to say they've set my back to free - but that was before I found out I have to list all the IDs I use and connect to, so we'll see how I go on Saturday when I try to connect to my Mother overseas. I'm not very hopeful

pv7721

@Akala : I did receive the email as well, but as soon as I connected to another ID of mine, boom. The warning came again. I resubmitted the forms for all the IDs...

mafede

Good Morning
I've been using Teamviewer for years and I've always done well.
I always use it in the same way, to make remote connections within my home's intranet, or to connect home from the outside, either with the iPhone, with the iPad or with the work computer.

Since a few days ago, he says he has detected a commercial use, and disconnects me.

How can this topic be reviewed?

Thank you

JackHK

That's very sad! ! I have similar situation and I've submitted the form since early Jan. I rec'd an email from TV saying my account will reset but in fact nothing changed with the "commercial use suspected" pump up. No hope!

Akala

Did you try it? I tried mine for about 15 minutes today, it still gave the commercial warning at the beginning but it didn't kick me out and at the end it said free. I'll give it a proper test over the weekend with a different computer, we'll see if that makes it fall over

Natascha

Hi @mafede,

Thank you for your post. 

TeamViewer is free for personal use. 

If you connect to a work PC, this is considered as commercial use.

In this case, please contact our Sales Team to find a suitable solution for you. 

If you have any further questions, do not hesitate to contact us again. 

Have a great day and all the best,
Natascha

mafede

Thanks for your quick response.

But I understand that if the connection is from the work PC to the home PC, clearly the use that is given to the Teamviewer is personal, something else would be if the connection were from the PC at home to the work.

I would appreciate being able to maintain the service as I have had to date.

regards

William68

Hello,

I'm using TV since a couple of year. Unfortunatly since a few week my connection stay open only 1 minute. 

I understand that is happening because TV think it's a profesionnal use. 

I made an email for explanation and I received an answer telling me that my ID was reset to free. But since this email nothing changed. 

Do i have to change something? or wait more than 4 days? 

Thanks

morogroup

Hi

it's my first time.

I'm a personal user with 2 pc (the first to control  the second one). How to send a message to support to continue in the use of teamviewer that in this moment is suspende because I'm considered commercial user?

thanks and regards

 

morogroup

stevep

Are you sure nothing has changed? When I was notified, after a month, that my personal use status was restored, a nag screen still popped up saying I was suspected of commercial use. I didn't bother to go past that point for quite a while, but when I did, I found my usage had in fact been restored. The nasty nag screen still appears, but all is still working fine.

SereneRebel

Yes i have been trying every couple days since and sometimes i will get 1-2 minutes some times will not even connect. still no email from them about the reset i sent in december

JackHK

I tried and I was disconnected in 1-2 minutes time... that's so sad!

nhunguyen

Thank you your reply. But I just use Teamviewer to transfer the files beetween my computers. There is no payment in my activities. What do I need to dp to prevent this case happening again? I can't complete my work beacuse of problem. 

 

OldSurferDude

If you're just using TV to transfer files, it would be easier to use cloud services.  Google has one, it's called Drive.  You can configure it so that you use file manager to drop into a folder, and in less than a few minutes it appears in the corresponding folder of your destination computer.  I am confident it works with MAC, too.

When I need to share files with linux devices (including Raspberry Pi), I use a network attached storage (NAS)  Most newer routers will allow you to attach an external USB drive to it and the combination acts as an NAS.  This latter is faster than cloud based services and can be used on to share files on all OS's.

AriannaMicrochi

Teamviewer is not responding. So I have to uninstall it? This is useless. I would have liked an answer before changing the product.

pv7721

AFAIK, the file transfer speed was drastically limited for free users.

yongkangbi

Incorrect choice of commercial use during installation, resulting in a trial period. How to restore the personal free version.

AriannaMicrochi

I have no problem with speed.

"Teamviever group" is not responding about my problem (Commercial use, but it' a private use)

pv7721

@AriannaMicrochi : no one from TV will respond in this thread, you'll need to look at the 1st page, there's a link to a form you'll need to fill and wait for an eventual answer... 

AriannaMicrochi

Yes, I have filled out the form. I'm waiting for an answer.

But if it must happen often, I'll change product.

mafede

I'm wainting for a solution

Thank's

airwolf62254

hello my personnal account is locked because the system think that i am professional but i am not a professional i just use it to help my familly and friends a few times . 

i would like to unclock my account. 

best regards

kokkarin

Hi 

I have the same problem.

Natascha

Hi @mafede,

Thank you for your reply. 

As long as one of the devices is in a commercial environment, it is defined as commercial use. 

You can try and fill out the form to request the unlocking of your ID:
Why do I see 'Commercial use suspected' / 'Commercial use detected'

Better to not use the devices in the company environment... Maybe you can connect from your mobile to your home PC - in the cellular network.

Hope this could help. Wish you a great day. 

All the best,
Natascha

OldSurferDude

It's simple:

Solution 1: 

Buy a license

Solution 2:

Find the link to the form you need to fill out by going through this forum.  Fill it out and send it in.  Wait several weeks to several months for a response.  The response may be "send in a signed affidavit that you are non-commercial" but you are not given where to send it.  You cannot send it to customer support because you are not a paid subscriber,  So attach the image to your reply to the "send an affidavit"

Sometime after that, again waiting weeks to months, if you're lucky, with notice or without, your account starts working again.  Or not.

Solution 3:

Use another remote control program

mafede

Thank's

kwing

every time i uninstall and download it keeps asking me to buy and my trail version already expire. The download says free for personal use which it is for my personal use but it’s not free. I keep looking at youtube on how to reset it but it got complicated. Is there an easier way?

AriannaMicrochi

Solution 1:  27.90EUR/mo to help family??? NO!
Solution 2: yes. I've done. And now my account is again considered commercial.
Solution 3: [removed per Community Guidelines]

pv7721

@Stanislav : what's the TV official position on the ever growing thread of users being incorrectly accused of commercial usage (https://community.teamviewer.com/t5/TeamViewer-General/TeamViewer-thinks-I-m-using-the-software-commercially/td-p/8284) Thank you!

LE: I initially posted this for an upcoming AMA (Ask Me Anything) but it hasn't been accepted...