Commercial use - Connection time out

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  • Martin02
    Martin02 Posts: 12 ✭✭
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    Hallo @Natascha  @Esther @EstherH @Reyhan  @Bernd @afabi ,

    Ich warte nun schon seit mehr als 1 Monat auf eine Antwort bzw rückstellung meiner Lizenz!

     

    Ich möchte bitte endlich mal eine Stellungnnahme / Antwort!!

    Ich habe über das Formular einen antrag gestellt und nichts ist geschehen!

    Ich habe per E-mail kontakt aufgenommen , das Formular unterschieben und wurde aufs Forum verwiesen. Im Forum geht auch nichts weiter!

    Ich habe postalisch und auch via Internet Schlichtungsstellen Kontakt aufgenommen ebenso ohne erfolg!

     

    Was ist so schwer eine FEHL INSTALLATION MIT KOMMERZIELLER NUTZUNGS SPERRE RAUS ZU NEHMEN????

     

    Ich bitte endlich um Stellungnnahme!!

  • DutchArjo
    DutchArjo Posts: 4 ✭✭
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    I'm at home doing support for my mother who has printer-issues. But every 5 minutes I'm disconnected again. Only because I am using my works laptop. I am not even at my work environment, I am at my own home. The only thing that is commercial is de laptop is have from my work. and because of that, teamviewer is now saying I am a commercial user? What has changed? I never had this issue. And apparently, Teamviewer is not able to correctly identify commercial usage. 

    So Teamviewer demands I use my private laptop to do some home/private support? 

  • Vincent880
    Vincent880 Posts: 1
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    Hello
    I use Teamviewer every day privately and not commercially because on only one of my computers I have photoshop installed. Except that now I have an incessant pop up that tells me: Professional use
    Commercial use has been detected and my session will be interrupted in 5 minutes.
    I also got the following message:
    Your license limits the maximum session time with a partner, immediate reconnections are blocked. Please try again later or upgrade your license

  • apboutique
    apboutique Posts: 1
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    I had the commercial version in the past but now i want to have the free version. Although i uninstalled team viewer (and the settings off the app) from my pc and installed the free version it didn't work. It does not allow me to connect with a partner, it still shows a message that i used the commercial. How can i get the free version (just for private usage) and get rid of the commercial? Thank you in advance.

  • mrsimmy
    mrsimmy Posts: 1
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    Hello guys, some weeks ago I received an alert that Teamviewer thinked I use this software for commercial purpose and so locked my use in 3 minutes.
    I used the common form explaining my reasons and received the answer from Teamviewer support Team... they believed me and says they set my account to free again.

    But it still doesn't work. I still can't use teamviewer from my desktop to control my notebook on the same LAN. It is very sad. What can I do?

  • JackHK
    JackHK Posts: 86 ✭✭
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    Thank you for your feedback! We are on the same boat. BTW, TV team will not read this community thread, you have to write it in the "Feedback" after your account log in page. Anyway, good luck!
  • JohnBlumstein
    JohnBlumstein Posts: 14 ✭✭
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    @DutchArjo: which Teamviewer version do you have? 

  • mafede
    mafede Posts: 5 ✭✭
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    14.1.18533

  • DutchArjo
    DutchArjo Posts: 4 ✭✭
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    14.1.18533. My mothers laptop still has the old 11 version.
  • JohnBlumstein
    JohnBlumstein Posts: 14 ✭✭
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    Dutch, are you sure it's not only the old Teamviewer version that produces the timeout? I would try to install v14 on mother's laptop.

    After updating my v12 (that had the timeout issue) to v14 its working fine here. Hope it stays that way ;-)

  • vijone
    vijone Posts: 1
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    @Natascha 

    Hi, 

    I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.

    When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.

    Can you please offer a solution in my case.

    Kind regards

     

  • 470666024
    470666024 Posts: 1
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    I have been using Team viewer for several use for personal use. I have never used it in works environment. But I use my works laptop at home. I use the latest version. In the last 6 months, the team viewer gets disconnected in 5 minutes and is asking me to wait.

    When I am not using team viewer in "work environment", why is this happening. I have always praised team viewer for providing this free and good quality service for personal use.

    Can you please offer a solution in my case.

    Kind regards

  • Alecz
    Alecz Posts: 1
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    I just downloaded and install TeamViewer 14 for personal use on my personal Windows 7 PC. I connect to a friend's personal PC to supervise an online application they are doing, however, after about five minutes the session times out and I need to wait 10 minutes before I can reconnect.

    This is the message I am getting:

    "This was a free session sponsored by www.teamviewer.com.
    TeamViewer sessions are free of charge for personal use.

    We thank you for playing fair!

    Your TeamViewer session has timed out and will be closed.


    Is this something new from the TeamViewer team? To limit the personal use sessions to 5 minutes with a timeout of 10 minutes?

     

     

     

  • H3GE
    H3GE Posts: 2 ✭✭
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    ICH WILL ICH WILL ICH WILL, also ehrlich, wie kann man nur so drauf sein - TeamViewer bietet von sich aus eine kostenlose Nutzung für den Privatgebrauch an, ich lass mir ja einreden wenn man sich darüber aufregt, dass man als Nutzer einer Lizenz zu einem Lizenzupdate gedrängt, eigentlich schon genötigt wird, aber doch nicht, weil man einen kostenlos zur Verfügung gestellten Dienst nicht nutzen kann....
  • Gamusinator
    Gamusinator Posts: 4 ✭✭
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    Bump
  • sergiosusa
    sergiosusa Posts: 1
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    i have the same problem, any answer?
  • Akala
    Akala Posts: 9 ✭✭
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    well I got my email  saying it was free again - though I still get the nag at the beginning warning me about commercial usage (that makes it sound like it thinks that's what I'm using it for) but I manage to connect to my mother's pc for several hours over the weekend. Mind you that's just one of her computers, so we'll see when I connect to another one. I did have one person connect to me to check it out, it was only for a few minutes but that was ok too, hopefully the problem is fixed

     

  • Natascha
    Natascha Posts: 1,591 Moderator
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    Hi @vijone,

    Thank you for your post. 

    Can you maybe provide the exact message that you receive? 

    Thanks in advance and all the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • mafede
    mafede Posts: 5 ✭✭
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  • Anthony75
    Anthony75 Posts: 3 ✭✭
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    You're lucky I am getting no answers for more than a month now !

  • Anthony75
    Anthony75 Posts: 3 ✭✭
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    Still no answer from support !!!!! It's been more than a month now. What a shame.

  • pv7721
    pv7721 Posts: 151 ✭✭
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    @Anthony75 : yeah well technically they support paying customers, we're basically doing a favor for personal users, but probably this strains their architecture, so unless we pay, we're more than free to look for alternatives.

  • Niao974
    Niao974 Posts: 1
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    Bonjour,  J'utilise Teamviewer en public depuis 2 ans et depuis la mise a jour. Je me fait déconnecté toute les cinq minute en me mettant que je l utilise professionnelement

    Pourrier vous aider. Merci

  • tokost1950
    tokost1950 Posts: 2 ✭✭
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    Hallo Natascha

    Ich habe vor 4 Wochen das Formular ausfgeführt und verschickt. Bis jetzt noch nichts vernommen. Lästig ist aber die Herinnerungsmeldung, die jedesmal erscheint obwohl ich Teamviewer momentan nicht benütze. Kannst du mich einen Zeithorizont angeben wann das Problem gelöst wird?

    Danke und mit freundlichen Grüssen

    Ton

  • hill47
    hill47 Posts: 1
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    Hi, as you can see from my account, I have used Teamviewer Free in the past to support a local charity.
    I now do voluntary unpaid work to support my local General Practitioners' Surgery (My Doctor).
    I would like to use Teamviewer Free to help me in my work which includes updating the TV screen in the surgery showing images and videos promoting health.
    Teamviewer Free assumed that I was using the service commercially, probably because it recognised the installation of SignageLive on the remote PC which is the well known service used for displaying information on screens.
    Please will you allow me the use of Teamviewer free, because the surgery cannot afford the licence fee.

    Thanks, Geoff Hill

  • SereneRebel
    SereneRebel Posts: 3 ✭✭
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    If this was the case it would be fine if they just told us "we can no longer support free users" and we'd move on but this facade they have is not doing them any favours.

    I _was_ a paying customer until i was treated like this, i kept my private usage separate from my business usage in an effort to "do the right thing" but now, **bleep** it, i'll use something else.

  • Akala
    Akala Posts: 9 ✭✭
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    Good luck finding something, I tried a couple and they were rubbish. I don't know what happens to good products, they either get 'updated' to death until they are unusable (like microsoft did to skype) or they just seem to let them rot like ICQ. Or they start a new program and promise it will be forever free but a few years down the track they keep it free but bury under stacks of advertising to upgrade and are forever trying to sneakily you get you to upgrade (avast), and it seems teamviewer is doing this :(

  • pv7721
    pv7721 Posts: 151 ✭✭
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    @Akala : funny thing, I wanted to post this, but you gave me the perfect opportunity by your message. Well, ICQ was the grandfather of all chat programs, I remember how it was the top back in 2001 2002, almos 20 years ago, but it faded, overtaken by different types of Messenger (Yahoo! etc.) Now it's Russian and nobody uses it, almost.

    But back to my story: I've been a long time user of Piriform products, most notable CCleaner. Recently it was purchased by Avast :) and I've upgraded to latest version yesterday. What do I notice? A nice message saying: This is free version not to be used in commercial environment :) or something similar :) and I was thinking come on not you as well! :D

  • Akala
    Akala Posts: 9 ✭✭
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    ahh drat, I use ccleaner as well but haven't updated in the past week or two, but it is definitely becoming a habit :( It happened to lots of graphics programs too, I guess I'm just too old remembering all this stuff. But if you can't predict the future just say you'll keep it free for as long as possible, dont make promises you can't, or don't intend, to keep. Even though my teamviewer was fixed, I don't have a lot of confidence when I try it on some of my mother's other computers. Oh well, one battle at a time ;)

  • pv7721
    pv7721 Posts: 151 ✭✭
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    @Akala : when I saw the big letters of "Thank you for playing fair!" in the latest CCleaner version I said what the... :D