Commercial use - Connection time out

Akala

ahh drat, I use ccleaner as well but haven't updated in the past week or two, but it is definitely becoming a habit It happened to lots of graphics programs too, I guess I'm just too old remembering all this stuff. But if you can't predict the future just say you'll keep it free for as long as possible, dont make promises you can't, or don't intend, to keep. Even though my teamviewer was fixed, I don't have a lot of confidence when I try it on some of my mother's other computers. Oh well, one battle at a time

pv7721

@Akala : when I saw the big letters of "Thank you for playing fair!" in the latest CCleaner version I said what the...  

AgusViewer

I use TeamViewer to connect from my mobile to my personal pc and for a while it tells me that it has detected that I am using it commercially.

On occasion I have connected to other equipment, but not for commercial use ....

What can I do to solve it?

pjgfi

Same here!

Team Viewer recently (a few weeks ago) suspected commercial use althought I changed nothing in my habits for years (same family/friends!).

And yesterday, I got the CCleaner pop up as well!

My home PC is a second hand DELL with Windows 10 Pro. Could it be a windows update that makes those softwares thinks I'm on a pro machine (server signature or something ?)

pv7721

@pjgfi : no I don't think Microsoft would mess up with installed software in such a way (i.e. the displayed pop-ups clearly come from the applications itself). Moreover I got the CCleaner pop-up on other older versions of Windows as well (at least version 7).

For me it's just a coincidence but it made me grin, and I was thinking how did Piriform came up with the same wording as TV? Thank you for playing fair! We do play fair, TV, we always did, but you seem to no longer play by your own rules.

pjgfi

Hi pv7721,
I know the popup come from the software itself but I thought it could have been a (new?) windows "feature" that software could check to tell whether they're running in a pro or home environment.
Did you get popup from both tools (TV & CC) on all your machines?

pv7721

@pjgfi : sorry, on Windows 7 I get warnings from both CC and TV, and recently I also saw some updates on Windows 7 but they were some preview versions of .NET Framework (anyways, Windows 7 is almost EOL so they won't update with feature).

However, I don't have the CC warning on Windows XP, which makes me think the following: all my Windows versions are PRO versions (i.e. I always preferred to pay a little extra in order not to have the Home version (which lacks RDP for instance)).

But if both software include in their check that the Windows version is a Pro version, then this is extremly dumb, nothing prevents me if I want to pay for it to use a Pro version as a non-professional user.

Natascha

Hallo Ton, 

vielen Dank für deine Nachricht. 

Du kannst in den Einstellungen unter Extras --> Optionen --> Allgemein --> TeamViewer mit Windows starten ausschalten. Dann kommt die Erinnerung nur, wenn du TeamViewer manuell startest. 

Bitte hab noch ein klein wenig Geduld. Solltest Du in der nächsten Woche nichts hören, würde ich dich bitten, das Formular einmal erneut auszufüllen.  

Herzlichen Dank im Voraus und entschuldige die Unannehmlichkeiten. 

Viele Grüße und einen schönen Mittwoch
Natascha

epbcn

Hi,

Frome some days, I have a time limit to connect me to another PC, how I can solve this problem that I never had since years I use privatly the program.

yolandacedillo

I can not connect being particular , i am user spanish,   since my mac it remained open tabsand he tells me commercial use not being that way, I only made a connection to another computer ina sporadic way. Please request solutio to continue being particular . Thak you. Yolanda cedillo. **Please do not post TeamViewer IDs**

Martin02

Warum wird mein anliegen ignoriert????

stargateguy1

Hello everyone. I have been using TeamViewer for years now and have stumbled upon an issue on one of my computers. I am a personal user, only using the program to monitor and remotely complete tasks on my various machines. However, one of my machines has said my trial version expired. I found the other article about how to switch from commercial to personal, but all the links to verify your personal use are broken and lead to an ERROR-404 page. Is there anyone who can help me in this by providing corrected links or share what I need to to? Thanks in advance!

JoshP

Hello @stargateguy1 

Thank you for your post.

I was able to verify this as well. 

I have forwarded the issue to the appropriate team so we may resolve this as quick as possible. 

We apologize for any inconvenience.

JohnBlumstein

I never received such a "commercial usage" message, but anyway tv (version 12) said "time out" after 5 minutes.

stargateguy1

Thank you for your assistance, @JoshP When might I expect a solution to appear? No huge rush- I’m just trying to stay on top of things. Thanks! Glad it wasn’t just me!

JoshP

Hello @stargateguy1 

Thanks for the feedback.

While I do not have a timeframe for resolution, I will reply here once resolved so you may verify it works again!

Our team is actively working on getting the resolution as we speak

argy

I have same problem, today teamviewer let me connect only for 5 minutes but is not commercial use of application, why? can do for resolve taht issue?

marcgalmes

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.

dano

Help, help, help.

I wonder if this is what's causing the commercial use issue with one of my laptops. @JoshP I have gone through the reset request form and not been reset, nor provided the decloration to fill out. Is TV having a problem with the resets? It's only on one of my eight devices, but I can't reach the other seven (in the same house) from the one being blocked.

nevillet

I had a message that it was suspected I was using Teamviewer commercially and responded that it was only private use. On 23 Feb I received an email that said:

Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

I did not try until today to use it, but I receive the same commercial message. If I click OK I get a password window to log into the remote computer. Enter the password, and I see the remote computer but it logs me out in about 10 seconds. I am then blocked for 10 or 15 minutes. I don't seem to be able to contact Teamviewer direct so what do I do?

Natascha

Hallo Martin, 

vielen Dank für deine Rückmeldung.

Wir sind uns der Verwirrtheit unserer Nutzer bewusst, die davon überzeugt sind, dass sie TeamViewer nicht geschäftlich nutzen. Wir gehen jedem Fall nach und werden auch dein Gerät (TeamViewer ID) freischalten, wenn dies irrtümlich eingeschränkt wurde.

Mach bitte in deiner Anfrage konkrete Angaben, damit wir dein Nutzungsverhalten verstehen. Kontaktiere uns bitte nicht mehrmals mit derselben TeamViewer ID – sobald du deine Anfrage abgeschickt hast, wird diese bearbeitet. Bitte beachte, dass wir die Anträge in der Reihenfolge ihres Eingangs bearbeiten, die ältesten zuerst. Wenn du uns erneut eine E-Mail sendest, beginnt die Bearbeitungsdauer von Neuem. Bitte denke daran, das Formular in Englisch auszufüllen.

Du kannst sicher sein, dass wir alle an uns gestellten Anfragen bearbeiten. Aufgrund der großen Anzahl an Anfragen kann die Beantwortung etwas Zeit in Anspruch nehmen.

Bitte prüfe, ob sich unsere E-Mail in deinem Spam-/Junkordner befindet, wenn du nicht innerhalb einer Woche von uns gehört hast.

Herzlichen Dank für deine Geduld und einen schönen Donnerstag. 

Viele Grüße
Natascha

Martin02

@Natascha warum soll ich nun wieder dieses Formular ausfüllen??? Letztens sagte man ich soll mich im forum melden!!

tizianobergonzi

Error 404

pjgfi

---

@marcgalmes wrote:

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.

---

Maybe it's a good sign that there's currently something wrong with the detection and they're updating the page...

EDIT : no, page is back...

thomy

Ich habe das gleiche Problem. Wenn ich den Link zum Formular zur Beschreibung der Nutzung anklicke, bekomme ich immer eine Fehlermeldung. Offensichtlich hat Teamviewer etwas losgetreten, was sie nun nichtbewältigen können. Herzlichen Glückwunsch! Sehr unprofessionell!

 

Natascha

Hallo @thomy,

vielen Dank für deinen Post und herzlich willkommen in der deutschsprachigen Community.

Kannst du bitte noch einmal versuchen, den Link auszuführen? Er sollte jetzt wieder funktionieren. 

https://www.teamviewer.com/en/support/commercial-use-suspected/

Du kannst sicher sein, dass wir alle an uns gestellten Anfragen bearbeiten. Aufgrund der großen Anzahl an Anfragen kann die Beantwortung allerdings etwas Zeit in Anspruch nehmen.

Herzlichen Dank für dein Verständnis und einen schönen Donnerstag.

Viele Grüße
Natascha

Natascha

Hi there, 

Thank you for your posts.

Can you please try again to report your case? The page should now work again. 

Thank you and sorry for any inconvenience caused. 

All the best, 
Natascha. 

JoshP

Hello @dano 

Thank you for your post.

There is no issue with forms already submitted. This was an issue with the website itself, and accessing the form in order to submit new requests. The issue has already been resolved, and the form is accessible again.

Regarding any form already submitted, we aim to resolve all requests withing 7 days, but it may take longer due to the number of requests. We thank you for your patience.

xpremierx

Hello,

I use teamviewer for purely personal purposes, to connect to family computers.

I am at the end of the trial version period (already extended by 7 days).

How to get back to the free version? The commercial version was "imposed" by an update. I could not get the answer over the phone.

Thank you

N.B I already made the request a few days ago but did not get an answer.

dano

Thanks @JoshP . I was hoping as it's been a month.