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Commercial use - Connection time out



  • And there's no technical support or contact for free users to follow up. So I guess we just have the one minute free version that just keeps telling us commercial use detected even though we've also been told it isn't.

  • I suspect you may have to send in a form for each and every computer to which you connect, not just the client (or is it "server" using client-server terminology?)

    I think if you send the form everyday, for each computer, from each computer, for three months you may hear something.

    Or not.

    I suspect that Teamviewer has dedicated one person, one hour per month, to review cases such as ours.

  • ykanello
    ykanello Posts: 1

    I am not using this professionally but I am blocked to use it.

    Really bad :( will not use it again.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @OldSurferDude : yes, I think you're right, I filled in the form for all my IDs, the problem is that when they answer back, they don't tell you which one has been reset to free. Thus I've received an email like this, and another one to fill the declaration of personal use, but again no idea to which IDs they apply. Therefore, I consider the procedure to be completely useless, and it's just dust in our eyes...

  • Natascha
    Natascha Posts: 1,546 Senior Moderator

    Hi @pv7721 

    You have to fill out a form for each ID... We are not able to reset more than one ID with only one form. 

    Thank you and all the best,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Natascha : Yes, I understood that, what I point out is that when we receive back an answer from TV, we don't know to which ID it pertain...

  • I get same email some days ago, but I haven't tried it yet

  • pv7721
    pv7721 Posts: 139 ✭✭

    @AriannaMicrochi : have you filled the form only for the ID of your computer, or for all the IDs you connect to?

  • fuxas100
    fuxas100 Posts: 2

    Hello (i'm sorry for my english). :) I use Teamviewer for personal use. (i connect my pc from pc of my wife for personal use, because she now live  in another Country. Its 2 Device. .

    Few weeks ago, Teamviewer was block my account for sospect use commercial.

    So, i send email for Teamviewer and explame my real situation. And  2 days ago i have this message in my email from Teamviewer: Dear TeamViewer User, Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”. So, today i open Teamviewer, but i have message that me or my wife use teamviewer for use commercial :/ Today i was send ticket for Teamiwer, i hope that will response more fast. Or Maybe some administrator che read my message. I will send my personal Id. Thank you so much. Have nice Day.


    I send another email for Support and i hope they will response more fast for me, or maybe here some administrator can read my situation, i can send my real id, in private message. 

    Thanks for support.

    Kind Regars.

  • fuxas100
    fuxas100 Posts: 2

    I have also, this problem with my notebook.

  • Yes. A form with my ID. I have only one ID!

  • pv7721
    pv7721 Posts: 139 ✭✭

    @AriannaMicrochi : but what are you connecting to then?!?

  • I added my parents' computers to my account. I don't remember exactly why I did it a long time ago.
    Among my teamviewer contacts I see their computers, I click and I connect.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @AriannaMicrochi : then you need to fill it again for the ID of your parents' computer.

  • Not only the form, I filled out the form and now they are asking me to fill out a weird paper with my name, address, and more, SIGNED, and to send it! This is ridiculous!!! And I will have to sign a paper for EACH of the IDs that I use?

    I'm not tolerating such waste of time only because TeamViewer believes that I make commercial use of it. I will just simply delete my account and start again like the first day. That day when I thought TeamViewer was great, I want to give it a last chance, or else I will switch to a different alternative, free or cheap, but that won't be annoying me with commercial use warnings.

    Thank you
  • pv7721
    pv7721 Posts: 139 ✭✭

    @marcgalmes : as they do it one ID at a time, probably yes, you'll need to sign the form as many time as they ask it. It's so ridiculous they don't see how ridiculous it is...

  • jasonb4u
    jasonb4u Posts: 1

    It's nothing to do with business commercial use, its something TEAMVEIVER is doing.
    I use FREE Personal since 2012 & lately 2018 its been the same 5 minutes and cannot reconnect for 1 minute for me also, and they dont reply to tickets for any sort of free support, they dont care unless you pay for premium.

  • pjs344
    pjs344 Posts: 1

    I am having the same problem. I installed it for personal use and it comes up with expired trial?

    Restarting the program and PC does not change it. So how do I get it to work?

  • Natascha
    Natascha Posts: 1,546 Senior Moderator

    Hi @pjs344 

    Thank you for your message. 

    Please read the following article and fill out the form:
    Why do I see TeamViewer trial - 'Your trial period has expired'?

    Have a great weekend and all the best,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • It is no longer important. After receiving the email "Your TeamViewer ID has been reset to free" 4 days ago, I tried it for the first time right now and it is still locked for commercial use.
    At this point, I move on to **Third Party Product**
    They're just wasting my time and having told me that he was back to normal now, I am deceived and the moment I need him to help my father doesn't work.

  • JackHK
    JackHK Posts: 86

    Same here. They sent me the email for reset your ID, but I tried 7 days after still blocked. Totally waste of time. I am using another remote access software as well. :-)

  • Natascha
    Natascha Posts: 1,546 Senior Moderator

    Hi @eejeel 

    Thank you for your message. 

    Can you please check which versions you installed on both sides?

    Looking forward to your answer. 

    All the best,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • eejeel
    eejeel Posts: 4

    Hi Natascha

    Thanks for the fast response.

    Last Thursday:
    On my site: TeamViewer Full version portable: version 14.1.9025.0
    On family/friend site: TeamViewerQS - version 14.1.9025.0

    Last Saturday (yesterday):
    On my site: TeamViewer Full version portable: version 14.1.9025.0 and TeamViewer Full version portable: version 11.0.59518.0
    On family/friend site: TeamViewerQS - version 10.047484.0

    On both days a disconnect after about 5 minutes.

    In general: with the versions 14.1 release (maybe 14.0) this happens. It is after Teamviewer gives a message that I have to update because the old version will not work anymore in future.
    Until Februari I have worked with TeamViewer Full version portable: version 11.0.59518.0
    and on remote site: TeamViewerQS - version 10.047484.0

    The chapta procedure takes more than 10 minutes and 4 Device authorization needed emails!! Login procedure doesn't work with Firefox/Waterfox.

  • diannoor
    diannoor Posts: 1
    No reply since 6 days, email every day.

    My account back to free, why?
    Please fix my account asap

    Thank you,
  • Natascha
    Natascha Posts: 1,546 Senior Moderator

    Hi @eejeel 

    Thank you for your answer. 

    Do you have a license in a certain version that you use or are you a free user?

    In general, depending on the location, we’re asking our free users with older versions of TeamViewer to update to the latest version in order to continue using the software. The latest version is currently TeamViewer 14 (on both sides).

    After updating, free users - those who don’t have a license - will still be able to use TeamViewer as usual. There is no change regarding personal use with TeamViewer 14.

    If you are a free user, please update every TeamViewer to version 14. If you have a license for a certain version, please downgrade all your software to the respective version. 

    If you have any further questions, please do not hesitate to contact us again. 

    All the best and a good start into the new week,

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • karlon27
    karlon27 Posts: 1

    I have been using teamviewer for years for assisting friends/family members as well as accessing my linux desktop. Have not been involved in any commercial activity. I have encountered "suspected commercial activity" for three times in a row. Each time I access my linux machine, the teamviewer pop up a message tell me that I have been locked. I then write the the teamviewer team to ask for unlock, which succeed for the first two times. However I got locked again immediately when I tried to access my linux machine--like 30 seconds after I was told unlocked.

    The third time I was locked, I write to teamviewer to express my disappointment; I however received a message told me that "teamviewer cannot determine my status". What the heck? Teamviewer cannot determine my status? Then how can they tell why they can unlock me previously? Also the fact that I was locked immediately when I tried to access my linux machine is suspicious. There's clearly something very wrong with the commercial determination logic in the teamviewer product.

  • no, it's not a fake message, you can use TeamViewer on up to 5 computers for free, don't install third-party product becuase it would be non reliable.

  • winslow3965
    winslow3965 Posts: 4 ✭✭

    I've set up a computer for remote management at my fathers house to help  him with computer problems occasionally.

    I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.

    I confirm once again this Teamviewer has being used JUST for personal purpose an no for any commercial or enterprise use.

    Please reactivate free user license in order to allow the personal use of packages for monitoring and management of frends and relative pcs.

    If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.