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Commercial use - Connection time out

19293959798213

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  • jacottin
    jacottin Posts: 5

    Hello Yuri, 

    Thanks for your answer. By "the other ID", you mean the ID of the computer I'm trying to remotely access ? It doesn't have any problem. I have access to it without any problem if I use my cell phone to access it. It also works from another computer. I just have an issue with my computer (user ID **Please do not post TeamViewer IDs**). 

    I resubmited the request to reset the account last Monday but haven't had any news since then. 

    On the computer where I have the problem, where is stored the info saying that my "ID" has an expired trial version ? Couldn't I "erase" this info to make a clean start on the computer ?

    Thank you in advance for your help.

  • jacottin
    jacottin Posts: 5

    Hello Yuri, 

    Thanks for your answer. By "the other ID", you mean the ID of the computer I'm trying to remotely access ? It doesn't have any problem. I have access to it without any problem if I use my cell phone to access it. It also works from another computer. I just have an issue with my computer (user ID **Please do not post TeamViewer IDs**). 

    I resubmited the request to reset the account last Monday but haven't had any news since then. 

    On the computer where I have the problem, where is stored the info saying that my "ID" has an expired trial version ? Couldn't I "erase" this info to make a clean start on the computer ?

    Thank you in advance for your help.

  • Yuri_T
    Yuri_T Posts: 1,877 Moderator

    Hi @jacottin ,

    Thank you for your reply.

    Yes, the other ID means that the ID of the computer you try to remotely access.
    If you confirm that the endpoint device has no problem, you need to raise a ticket with the local TeamViewer ID because clean uninstalling and install TeamViewer again does not help in this situation.

    Also you might need to wait for the reply upto 7 business days.

    Hope this information will be helpful.

    Thank you for your understanding and all the best.
    Yuri

    Community Moderator/ コミュニティモデレーター
  • Same goes for me as well. I am going to switch app. Is there a way to add Teamviewer in an iframe of my website?

     

  • bazbsg
    bazbsg Posts: 100

    I got the warning again. I was just checking my home while traveling again. This time they "suspect" instead of "know".

    This time my connection partner is also me since it's my PC at home. So I am connecting from my PC to my other PC and neither one of me is commercial. Last time I got suspended my connection partner was my mother and at 85 years old she is not commercial either. None of these PCs I mentioned are using a server OS. The only thing I can't know or control is the wifi connection I am connected to. If I log in from a hotel or McDonalds or Starbucks is that commercial use?

    I would think Teamviewer is more awesome if they didn't keep accusing me falsely.

    Screenshot 2019-04-15 08.56.33.png

  • Bmac1122
    Bmac1122 Posts: 3

    Good Afternoon, 

    Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

    The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

    Any help would be great. 

  • Bmac1122
    Bmac1122 Posts: 3

    Good Afternoon, 

    Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

    The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

    Any help would be great. 

  • pv7721
    pv7721 Posts: 141

    Unless using an unnamed alternative or getting a very expensive annual license, there is nothing else to do.

  • lfabbri
    lfabbri Posts: 1

    I am using a computer where the previous user had a trial business account.  The trial has expired.  Now that I am using this computer I want to use a personal account instead of business but I can't see where I can change this?

  • bazbsg
    bazbsg Posts: 100

    I found out it's my PC at home that they "think" is being used commerically. When I connect from the hotel to my mom's PC there is no warning. When I connect from the hotel to my own PC I get the warning.

    My PC at home is a small (4" x 4" x 2") PC running Windows 7. It is connected to the TV so I can watch YouTube or other videos and I can also monitor my security cameras while I'm away. Absolutely nothing commercial. I usually connect to it remotely and very, very rarely I might connect from it to my upstairs PC for the TV up there.

    I don't see how they could possible consider that commerical.

  • bazbsg
    bazbsg Posts: 100
    PS: So can I submit a request to get this PC fixed before it gets fully blocked?
  • jacottin
    jacottin Posts: 5

    Yuri, 

    Thanks for your answer. But as I (try to) run a free version, I can't open a ticket to get access to support. So far you're the only one taking time to help me out. 

    What could I do to finally solve this situation. Uninstalling and reinstalling doesn't do the trick. Is there something somewhere that I should erase to reset the account ? I'd like to avoid a clean reinstall of the whole laptop just because of TeamViewer. 

    It shouldn't be that hard. I appreciate the free use of TeamViewer ... but only if it works. 

    Thanks

  • Yuri_T
    Yuri_T Posts: 1,877 Moderator

    Hi @jacottin ,

    Thank you for you reply.

    As you mentioned, uninstalling and reinstalling isn't helpful.
    submitting the form is the only way you can get the private version.

    Did you get error message when you submit the ticket? If so, what did it say?

    I apologize for any inconvenience caused.
    Hope this will help you.

    Best regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • jacottin
    jacottin Posts: 5

    Hi Yuri, 

    I submitted again and again the form. But even it the received email says that my account has been reset to Free, the result remains the same: in TV, I have a "trial expired" :-(

    Unfortunately, I'm unable to get in touch with the tech support and open a ticket as they're only opening some for the paying customers.

    Can you help

    mX

  • bazbsg
    bazbsg Posts: 100

    I just had a thought. TV is claiming my PC at home is being used commercially and since I am connecting to it, I should buy a license. Now it's not being used commercially. It's being used so I can play videos on my living room TV. (that's television, not teamviewer.) But hypothetically, just because a connection partner uses TV commercially, does that mean when I connect to it I am also commercial? Suppose it's my brother who uses TV for business sometimes. But when I connect to his PC it's for personal reasons. Why does that make me commercial????

  • I've a Business lience but am retiring from the business. Can I downgrade to a free licence for family support?

  • Dears,

    i'm looking for help from more than one month, i opened tickets, tried to restart teamviewer service, reinstalled the program and i think everything is possible to solve it but i'm still in the same position. Is impossible to back to the Free version.

    I use Teamviewer for Private purposes as "NON Commecial use" since man years, but i don't know why at one point, more than 1 month ago, it stated that i was using the software for Commercial use.

    The message start to appear in my Notebook PC and in My Desktop PC (where i share the same teamviewer account) where i usually connect.

    I tried to contact you via ticket different times with no answers, and while i was waiting for your help, in order to use the software, i reinstalled teamviewer by choosing "commercial use", by doing this i was able to use it for other 2 weeks while i was waiting your help, but NONE help me and now in my:

    Notebook ( TEMVIEWER ID **Please do not post TeamViewer IDs**) & Desktop (TEMVIEWER ID **Please do not post TeamViewer IDs**) the trial period has expired and even if i tried to reinstall it as "NON COMMERCIAL USE" I'm always getitng the message that my trial period has expired.

    So PLEASE PLEASE PLEASE help me to solve i really don't know what to do more and i really need to use teamviewer, i dont want to change my favourite software.

    Thanks in advance for your support.

    Best Regards

    Fabio

  • they think im a bussnes but i use it to game when im in school what do i do to stop it ? 

  • Good Day all and apologies if I am totally doing this wrong.

    My son has Type1 Diabeties, and he has a mobile phone which has an application on it (AndroidAPS) that controls his blood sugar all the time, however I still need to give him insulin for correction and for meals.


    EveryDay Usage:  My android phone (OnePlus5) connect to my sons mobile phone (OnePlus3).  Connection Frequency:  As I am ocd, I tend to connect frequently.  Time-for-each-connection:  Seconds.

    I can provide medical papers of his diabeties and can provide serial numbers of both phones.

    Now I can't do this anymore, it is blocking me and delaying me from logging in, saying I am using it commercially.   

    Please advice.  very urgent.

    Regards

    Susan

     

  • I just filled out this form also,

     

    https://www.teamviewer.com/en/support/commercial-use-suspected/

     

    Please inform me if I need to do anything else.  Thank you

  • AlenaC
    AlenaC Posts: 391 Moderator

    Hi @smustafa1982 ,

    thanks for your post. Good that you have filled up the form to reset your account. 

    If you send me your e-mail via private message, I can check, if we have received the form.

    Have a nice day,

    Alena

    Alena C
    Spanish Community Moderator
  • Hi,

    I just tried to do that.   It contains my email.  Could you kindly check your private messages.

    Thanks,

    Susan

  • JoanT
    JoanT Posts: 2

    Teamviewer licens team have seriouse isues. Lot of people have this problem and they just cant understand. **** people?

  • I think it might be something that was introduced recently into the app, perhaps they will see the frustration it is causing people + the amount of work that is required to resolve those issues, will make them rethink the feature..

     

  • pv7721
    pv7721 Posts: 141

    Actually we the free users we don't generate ANY revenue, while we do probably use TV resources (when connecting over the Internet, we go through their servers, so that must use bandwith and CPU power), maybe they don't want this anymore. I'm sure (anyway I hope that this is the case) that if we were paying customers, our issues would have been solved.

  • xrille
    xrille Posts: 1
  • MattPilz
    MattPilz Posts: 1

    TeamViewer should be complelled to provide us with the specific "analysis of product usage" that they believe gives them "reason to believe you are using the product in a commercial context."

    I received this email today despite only using TeamViewer to help a single visually-impaired 88 year-old family friend with very rare email and print assistance. My own logs indicate that I used it 2-3 days per month since February and the sessions were typically 5-20 minutes.

    Sending these letters apparently at random to even the most light-ended personal users and demanding a tedious process of printing, filling out, scanning and then emailing back a paper does not bode well for this company's overall public perception.

  • Apparently Teamviewer is considering I'm using the software in a commercial use.  I'm using it very regularly, but this is to perform daily tasks on the computer of my wife to support her in her daily work. This is of course unpaid and has no commercial purpose at all... : I will not be charging my wife for helping her out with her pc....????

    I've filled out the form but I'm wondering how long this will take before I can again use Teamviewer properly...

  • FrodeE
    FrodeE Posts: 5

    Why is it that every time I do an upgrade of my Teamviewer program I am again and again accused of using the software commercially when I already on previous versions am accepted as a personal user? I am running teamviewer for the most on 2 computers sitting next to each other to avoid having a desk full of keyboards.....

  • bazbsg
    bazbsg Posts: 100

    For me it took five weeks.

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