Commercial use - Connection time out

AlenaC

Hi @Photosthanh ,

thank you for your post.

Please read these articles Why do I see TeamViewer trial - 'Your trial period has expired' ? / Why do I see 'Commercial use suspected' / 'Commercial use detected'  for more information. There you can also find the form you are looking for.

If you need more information, please let me know

Have a nice day, Alena

Photosthanh

Maybe i was complete and now my Team Viewer can't run besause 0 day remaining.

Baibon

Dear TeamViewer Support,

I'm use TeamViewer for remote to my computer at home. TeamViewer not me "use commercial version for 5 mins". Please change me to free version.

 

ID: **Please do not post TeamViewer IDs**, **Please do not post TeamViewer IDs**

 

Thank you,

Mr. Kasama [the personal information has been removed]

pjgfi

For some reason, yesterday I had a session with no warning at all.

Can't remember if you get the warning AFTER you've chosen the distant PC in the list?

Photosthanh

Team Viewer make me so sad and so trouble. although i need Team Viewer so much but i can't use it and now i wil unintall because this is only option i can do it..

Thank you so much for reply my message.

Underwhelmed

As directed, I completed and signed the “Declaration of Personal Use” forms. 
As I did not know which TeamViewer ID was the subject of the "audit", I completed and signed forms for each I use, attached as PDF files, and sent each to salesteam@teamviewer.com
Shortly afterwards, I receive a reply to each email with a Subject of "Not read: Declaration of Personal Use ..." and containing (in the email Body) "... was deleted without being read on Wednesday, April 10, 2019 4:50:33 AM (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna."
 Is anyone else getting similar results?
And,
What am I doing wrong?
How do I correctly send these forms to the TV sales team without them automatically being deleted?
Any help is appreciated!

Photosthanh

So tired and i try unstall Team Viewwer.

thanks you.

---

@pjgfi wrote:

For some reason, yesterday I had a session with no warning at all.

Can't remember if you get the warning AFTER you've chosen the distant PC in the list?

---

---

@pjgfi wrote:

For some reason, yesterday I had a session with no warning at all.

Can't remember if you get the warning AFTER you've chosen the distant PC in the list?

---

 

AlenaC

Hi @Photosthanh ,

thank you for your post. Could you please send me in a DM your email address to see, if we received your form?

Please remember that this takes a bit of time to change the status of your account, so please be a bit patient.

Have a very nice day!

Alena

 

chjohans

Yeah right, like filling out that form makes any difference whatsoever. I did that months ago, 3 times, no response no nothing and TeamViewer still claims I'm using the software commerically. Which I'm not doing, never hade and certainly never will after this, like they know better than myself what I'm doing.

Anyhow my solution was to uninstall TeamVIewer and install a (free) competitors product. No more "commercial usage" message, and no more TeamViewer, ever!

Don't get me wrong, I'm grateful for the time I've been able to use their software for free. But I also think that as long as they have a "free usage" policy for non-commercial personal use they should honor that - and not falsely claim "commercial use" when it's not! That is just unethical, and I certainly don't want to deal with unethical companies, and even less do I wan't to give them any of my hard earned money.

AlenaC

Hi @Underwhelmed,

thank you for your post. 

I think the problem is that you attached the files in PDF form and sent them to sales. 

Please read this article Why do I see TeamViewer trial - 'Your trial period has expired' ? . There, you will find the link to the form you have to fill up (and upload your log files).

Please let me know if I can provide you with more information.

Have a nice Thursday

Alena 

Photosthanh

yes. Maybe i try to resent.

Thank you.  

 

Photosthanh

(edited by moderator)

i have 2 account. Maybe this is **please do not post private information** or **please do not post private information**. Please help me check again.

Thanks.

Underwhelmed

Thanks for the quick response, and suggestion, AlenaC!
However, I was just following the instructions TeamViewer emailed me:

-------- Original message --------

From: TeamViewer News <[email removed by moderator]>

Date: 4/9/19 8:00 AM (GMT-06:00)

To: xxxxxx@xxxxxx

Subject: WARNING: Possible Violation of EULA
Dear TeamViewer User,
We are contacting you today for purposes of license auditing pursuant to sect. 3.9 of the TeamViewer End User License Agreement (EULA). The EULA governs your usage of the TeamViewer product. You accepted the provisions of the EULA upon downloading the TeamViewer client.
Pursuant to the EULA, the personal use of TeamViewer is free of charge. However, based on analysis of your product usage , we have reason to believe you are using the product in a commercial context. Per the EULA, commercial use requires a paid license. Please visit https://w w w. teamviewer. com/en/buy-now/ for an overview of appropriate license offerings or contact us directly at (888) 269-6705.
If your use should indeed be solely for personal use, please provide us with your declaration of personal use. Please fill out and sign this form and return to salesteam@ teamviewer. com.
Please keep in mind that should you fail to clarify your usage of the TeamViewer product, you are in breach of the EULA and your usage may be throttled or blocked completely. TeamViewer reserves the right to take further action for purposes of enforcement of the license terms under the EULA.
Sincerely,
Your TeamViewer Team

There are no additional instructions, so I filled out and signed the form, attached it as a PDF file to an email and sent to salesteam, as instructed. I did this for each of the 5 TV ids I have, because there was no indication in the original TV email WHICH TV id had been flagged. Also, tried attaching all 5 to one email. Every email attempt resulted in the "NOT READ ...deleted" response I reported earlier.
I was flagged and "banned" from TV use last summer and went thru the process you suggested to get the ban "lifted". However, the whole process took well over a month. I was hoping that filling out the form and returning to [email removed by moderator], as instructed, would keep me from being banned to start with.

I do not and have not used Teamviewer for commercial purposes. I do have a PLEX media server on one of my home computers and do subscribe to a VPN which I use occasionally. Again, only personal, non-commercial use. Could either of these be the reason I have been flagged as commercialflagged as commercial use?
TeamViewer is a fantastic product and I am grateful for being able to use it for free. But it is frustrating when I've followed the minimal instructions provided, spent a lot of time responding, and still apparently am no better off than when I started. I fully expect I will be banned soon for not responding to the WARNING email.
Thanks, again, AlenaC!

pv7721

@Underwhelmed : just by sheer curiosity, what's the email client that managed to tell you that they deleted your email without even reading it?!?

Underwhelmed

Outlook 365

JoshP

Hello @Underwhelmed and everyone,

Thanks for your posts and feedback. We apologize for any confusion.

Regarding the Personal Use Declaration forms, I have verified with our team that the message received, regarding the replies being deleted without being read, is being generated incorrectly by our ticket system.

Please rest assured we are reviewing all responses that we receive to the email replies.

I hope this helps clarify!

jacottin

Hello Yuri, 

Thanks for your answer. By "the other ID", you mean the ID of the computer I'm trying to remotely access ? It doesn't have any problem. I have access to it without any problem if I use my cell phone to access it. It also works from another computer. I just have an issue with my computer (user ID **Please do not post TeamViewer IDs**). 

I resubmited the request to reset the account last Monday but haven't had any news since then. 

On the computer where I have the problem, where is stored the info saying that my "ID" has an expired trial version ? Couldn't I "erase" this info to make a clean start on the computer ?

Thank you in advance for your help.

jacottin

Hello Yuri, 

Thanks for your answer. By "the other ID", you mean the ID of the computer I'm trying to remotely access ? It doesn't have any problem. I have access to it without any problem if I use my cell phone to access it. It also works from another computer. I just have an issue with my computer (user ID **Please do not post TeamViewer IDs**). 

I resubmited the request to reset the account last Monday but haven't had any news since then. 

On the computer where I have the problem, where is stored the info saying that my "ID" has an expired trial version ? Couldn't I "erase" this info to make a clean start on the computer ?

Thank you in advance for your help.

Yuri_T

Hi @jacottin ,

Thank you for your reply.

Yes, the other ID means that the ID of the computer you try to remotely access.
If you confirm that the endpoint device has no problem, you need to raise a ticket with the local TeamViewer ID because clean uninstalling and install TeamViewer again does not help in this situation.

Also you might need to wait for the reply upto 7 business days.

Hope this information will be helpful.

Thank you for your understanding and all the best.
Yuri

amolpatel

Same goes for me as well. I am going to switch app. Is there a way to add Teamviewer in an iframe of my website?

 

bazbsg

I got the warning again. I was just checking my home while traveling again. This time they "suspect" instead of "know".

This time my connection partner is also me since it's my PC at home. So I am connecting from my PC to my other PC and neither one of me is commercial. Last time I got suspended my connection partner was my mother and at 85 years old she is not commercial either. None of these PCs I mentioned are using a server OS. The only thing I can't know or control is the wifi connection I am connected to. If I log in from a hotel or McDonalds or Starbucks is that commercial use?

I would think Teamviewer is more awesome if they didn't keep accusing me falsely.

Bmac1122

Good Afternoon, 

Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

Any help would be great. 

Bmac1122

Good Afternoon, 

Ive contacted you guys servel times and even create a ticket. Still nothing. Its been over a month and still trying to use TV on my laptop and keeps getting the same msg. Not sure what to do at this point. I use TV to help my dad on his desktop and use it at home for recordings shows.. nothing else. Any one have any soultion how to fix this problem?

The ticket system is very slow and almost feels like FREE COUSTOMERS are on back buruner with them.. its kind of sad 

Any help would be great. 

pv7721

Unless using an unnamed alternative or getting a very expensive annual license, there is nothing else to do.

lfabbri

I am using a computer where the previous user had a trial business account.  The trial has expired.  Now that I am using this computer I want to use a personal account instead of business but I can't see where I can change this?

bazbsg

I found out it's my PC at home that they "think" is being used commerically. When I connect from the hotel to my mom's PC there is no warning. When I connect from the hotel to my own PC I get the warning.

My PC at home is a small (4" x 4" x 2") PC running Windows 7. It is connected to the TV so I can watch YouTube or other videos and I can also monitor my security cameras while I'm away. Absolutely nothing commercial. I usually connect to it remotely and very, very rarely I might connect from it to my upstairs PC for the TV up there.

I don't see how they could possible consider that commerical.

bazbsg

PS: So can I submit a request to get this PC fixed before it gets fully blocked?

jacottin

Yuri, 

Thanks for your answer. But as I (try to) run a free version, I can't open a ticket to get access to support. So far you're the only one taking time to help me out. 

What could I do to finally solve this situation. Uninstalling and reinstalling doesn't do the trick. Is there something somewhere that I should erase to reset the account ? I'd like to avoid a clean reinstall of the whole laptop just because of TeamViewer. 

It shouldn't be that hard. I appreciate the free use of TeamViewer ... but only if it works. 

Thanks

Yuri_T

Hi @jacottin ,

Thank you for you reply.

As you mentioned, uninstalling and reinstalling isn't helpful.
submitting the form is the only way you can get the private version.

Did you get error message when you submit the ticket? If so, what did it say?

I apologize for any inconvenience caused.
Hope this will help you.

Best regards,
Yuri

jacottin

Hi Yuri, 

I submitted again and again the form. But even it the received email says that my account has been reset to Free, the result remains the same: in TV, I have a "trial expired" :-(

Unfortunately, I'm unable to get in touch with the tech support and open a ticket as they're only opening some for the paying customers.

Can you help

mX