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Adverts popping up in paid version

I am a paid subscriber for comercial use. Why do I regularly get popup ads? Yes there is a link saying dont show again but I should not be having this in the first place when I pay to use it. Pushing ads out to a paying customer is a sure fire way of alienating your customers and having them look at alternatives.

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Best Answer

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍
    Answer ✓

    Hello @Dash7,

    This option has been moved to the option's Account tab.

    This is why you couldn't find it.

    Sorry for the wrong info - I hope you found it now. 🙂

    /JeanK

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer

Answers

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @RDPearson

    Thank you for your honest feedback. ?

    We have forwarded this internally to make sure your feedback reaches the right people.

    We are sorry for the inconveniences caused. ??

    Best,

    Jean

    Community Manager

    ---

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  • ts6
    ts6 Posts: 2 ✭✭

    ...and what's the solution? This is really annoying me too! ...for years!

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍

    Hello @ts6,

    Thank you for your message and welcome to the TeamViewer Community! 🙌

    You can resolve this by submitting a ticket to our customer support.

    Best regards

    Jean

    Community Manager

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  • Whyyyyyyyy
    Whyyyyyyyy Posts: 1 Newbie

    I have absolutely had enough. These constant adverts are driving me bonkers. Cannot find a way to disable them (despite spending time looking). I pay a lot of money for this program without being bombarded with ads every time I use it. Have some respect for your paying customers and disable them by default. Ads come with the territory for free users. If this isn't fixed I'll be looking for a different solution when renewal time rolls around

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍
    edited May 11

    Hello @Whyyyyyyyy,

    You can disable ads within your TeamViewer options.

    You will find the Setting here: Extras --> Options --> Advanced --> Show advanced options --> under TeamViewer options un-tick the box for In-product marketing messages --> OK

    Sorry for the bad experience. I hope you won't be bothered again.

    All the best,

    /JeanK

    Community Manager

    ---

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  • Dash7
    Dash7 Posts: 2 Newbie

    I'm on version 15.29.4 and don't have that option. So annoying!

  • JeanK
    JeanK Posts: 5,794 Community Manager 🌍
    Answer ✓

    Hello @Dash7,

    This option has been moved to the option's Account tab.

    This is why you couldn't find it.

    Sorry for the wrong info - I hope you found it now. 🙂

    /JeanK

    Community Manager

    ---

    Did my response answer your question? Help out others and select it as the Accepted Answer