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Connected but cannot see partners desktop screen

Hi, I was trying to fix my brothers android device, connection was established but i couldnt see my brothers device desktop screen in remote control, I was only able to do the file transfer but I cannot see the device screen to work on install apps or do some setup on the device. I am using teamviewer for personal use. 

I really appreciate If someone can tell me what is wrong/how to fix the problem.

Thanks in advance.

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