Connected but cannot see partners desktop screen

Sam69

Hi, I was trying to fix my brothers android device, connection was established but i couldnt see my brothers device desktop screen in remote control, I was only able to do the file transfer but I cannot see the device screen to work on install apps or do some setup on the device. I am using teamviewer for personal use. 

I really appreciate If someone can tell me what is wrong/how to fix the problem.

Thanks in advance.

Ying_Q

Hi @Sam69,

Thank you for your post.

Can you kindly check the following requirements please:

1. check the android device whether it is supported by TeamViewer - Supported manufacturers for remotely controlling Android devices 
2. check the compability of desktop operating system and TeamViewer version - TeamViewer supported OS if you are using any desktop or laptop for remote connections
3. If in any possiblity that you are using a MacOS device, please check more information on - https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-or-higher/ta-p/44699 

If your device, operating system are not included in the list above, we are sorry to let you know that your connection would only work with limited functions.

Hope the information above would be helpful.

Regards

Ying_Q