Business licenses disappeared from the account (valid November 2020)

Business licenses disappeared from the account (valid November 2020). Now the type of license is specified Free. For this reason, it is not possible to create a ticket in support of TeamViewer and only the Community forum is offered. End user: UMAX LLC. Customer support is not possible, despite having a license. Please help.

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Accepted answers

JeanK

Hello @rudenkopro

Thanks a lot reaching out to us. ?

After checking your license, I noticed that your license is handled by a reseller.

As we can't manage your license, please contact your TeamViewer license vendor and ask him why your license is not valid anymore.

I thank you in advance for your understanding. ?

Cheers,

Jean

All comments

JeanK

Hello @rudenkopro

Thanks a lot reaching out to us. ?

After checking your license, I noticed that your license is handled by a reseller.

As we can't manage your license, please contact your TeamViewer license vendor and ask him why your license is not valid anymore.

I thank you in advance for your understanding. ?

Cheers,

Jean

rudenkopro

A day has passed, there is no answer, a paid subscription to TeamViewer does not work.

sstadmin

I am having a very similar problem. I have been a Business Teamviewer customer since 2013 and yesterday my license seems to have reverted to "Free" and I can no longer connect to any of my remotely managed computers. I believe my license should be valid for TV 12, which is what I am using.

JeanK

Hello @sstadmin

Thank you for your message. ?

Could you please send me your invoice number via private message? I'd like to get a closer look at it. ?

Note: Please send it in the format XXX-XXX-XXX so is does not get hidden by our security filters.

Many thanks in advance! ?

Best,

Jean