Teamviewer interrupt due licensee

sarmiento349
sarmiento349 Posts: 1
edited May 2023 in General questions

I have installed Teamviewer both in my desktop computer and my laptop. While on journey, I connect from my laptop to my remote desktop computer as a private user. This was every time successfull until 17/02/2020. By that date, I have made an upgrade of my windows 10 operative system. Now, when I open Teamviewer, it appears a message saying that I have a free licencee of EXO (company who sold me the desktop computer) and my session lasts no more than 2/3minutes. See image

Image.jpg

How can I solve this problem?

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  • JeanK
    JeanK Posts: 7,033 Community Manager 🌍

    Hello @sarmiento349,

    Thank you for your message. ?

    The company who sold you the computer seemed to use a professional license. ?️‍♂️

    You will find all the information about how to reset your ID to private use in our Knowledge Base article here: Why do I see TeamViewer trial - 'Your trial period has expired' ?

    I hope this could help. ?

    If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

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