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Copy/Paste not working

When remoting in to users during testing of this TeamViewer, we noticed that we are not able to copy/paste passwords when the needed. Is this a function that has been disabled?

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Comments

  • JeanK
    JeanK Posts: 3,325 Moderator

    Hello @Clack,

    Thank you for your message. ?

    The clipboard synchronization has to be enabled in your TeamViewer options to allow copy/paste.

    Please make sure the you have ticked the box Clipboard synchronization in the options of your TeamViewer client:TeamViewer options.png

    I hope this could help you. ?

    If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    French Community Moderator
  • Clack
    Clack Posts: 3

    Hi Jean, I looked over the settings and Clipboard synchronization. I was on the corporate trial and it as now expired. I will contact Sale to refer extend the trial in order to troubleshoot this issue. We are testing this software to see if it will work for our needs and looking to purchase a remote assist product very soon.

  • JeanK
    JeanK Posts: 3,325 Moderator

    Hello @Clack

    Thank you for lettings us know! ?

    If during the testing you hace any other issue/questions, feel free to ask your questions here! ✌

    Cheers,

    Jean

    French Community Moderator
  • GusJ
    GusJ Posts: 1 Newbie
    edited February 23

    I have the checkbox ticked on both connected computers, yet clipboard transfer doesn't work. Is there anything I can try or look at?


    Gus

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