Activate product with new account

STI-Engineering

Hello,

I just deleted my old account (which had an associated license), and then created a new one.

1. How can I add the license (TeamViewer Business Yearly Subscription) to the new account? The subscription expires on 2021/02/26. 

Thank you,
Ilaria

JeanK

Hello @STI-Engineering

Thank you for your message. ?

You will find the procedure how activate your license here: How to activate your license 

If you need any further information, please let me know. ?

Cheers,

Jean

STI-Engineering

Many thanks for your reply.

However, I am not able to activate my license because I created a new account (and deleted the old one associated to the license) and, for this reason, the old activation link is not working anymore. I have the 32-characters code but it does not work by inserting it in Profile > License. The result is: License Activation Failed.

I guess there is a workaround but I need some more specific information.

Thank you!

JeanK

@STI-Engineering,

Could you please send me via private message the order number of your license? ?️‍♂️

Many thanks in advance. 

Best,

Jean

STI-Engineering

Of course. 
I just sent you a private message @JeanK. 

Many thanks,
Ilaria