Activate product with new account
Hello,
I just deleted my old account (which had an associated license), and then created a new one.
1. How can I add the license (TeamViewer Business Yearly Subscription) to the new account? The subscription expires on 2021/02/26.
Thank you,
Ilaria
Comments
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Hello @STI-Engineering
Thank you for your message. ?
You will find the procedure how activate your license here: How to activate your license
If you need any further information, please let me know. ?
Cheers,
Jean
Community Manager
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Many thanks for your reply.
However, I am not able to activate my license because I created a new account (and deleted the old one associated to the license) and, for this reason, the old activation link is not working anymore. I have the 32-characters code but it does not work by inserting it in Profile > License. The result is: License Activation Failed.
I guess there is a workaround but I need some more specific information.
Thank you!
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Could you please send me via private message the order number of your license? ?️♂️
Many thanks in advance.
Best,
Jean
Community Manager
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Of course.
I just sent you a private message @JeanK.Many thanks,
Ilaria0