Can't see remote desktop

dwolfpak

Hello all, new to the forum so I'm not 100% sure where to go for this question.  I use Team Viewer to remotely help my mom when she has problems on her computer.  Be it settings or remembering how to catagorize family pictures.  She is 88 years old and loves going through her pictures.  Tonight I was trying to log on and help her with some stuff, I got logged in alright, and she said that I had control of the cursor (she saw it moving on her end) and she had her usual deskto screen.  But on my end all I saw was this (see screen cap)  Team Viewer has worked fine in the past, we've been using it for about 6 months maybe every week or two, but tonight all I had was a grey desktop, and menu bar.  I was able to select tiems in the menu, although I could not see the drop down options.

 

Any Ideas?  We are both using Mac Book Pros

Thanks, Dan

 

JeanK

Hello @dwolfpak

Thank you for your message. ?

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer. ?

It could be that one of the settings is not enabled yet on both macs. ?️‍♂️

Please follow the procedure of this article and apply it on your mac and on the mac of your mother: How to control a Mac running macOS 10.14 or higher 

I hope this could help. ?

If not, do not hesitate to ask your questions here.

Best,

Jean

Vatsilidis

Hi @dwolfpak 

@Could you please check the screen sharing setting if is enabled for Teamviewer to the remote Mac?

You can find it in Settings - Security & Privacy - Screen recording.

best regards

JeanK

Hello @dwolfpak

Thank you for your message. ?

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer. ?

It could be that one of the settings is not enabled yet on both macs. ?️‍♂️

Please follow the procedure of this article and apply it on your mac and on the mac of your mother: How to control a Mac running macOS 10.14 or higher 

I hope this could help. ?

If not, do not hesitate to ask your questions here.

Best,

Jean

Vatsilidis

Hi @dwolfpak 

@Could you please check the screen sharing setting if is enabled for Teamviewer to the remote Mac?

You can find it in Settings - Security & Privacy - Screen recording.

best regards

dwolfpak

Thanks Jean, between you and the other reply I got it working.

Dan

dwolfpak

Thanks for your help.  Between you and Jean we got it all working.

Dan

JeanK

Thanks @Vatsilidis for your help. That's what you can call team work ??

@dwolfpak, we are glad you could solve your issue. We hope to see you soon again! ??

Best,

Jean