Cannot connect remotely

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challing
challing Posts: 2
in General questions

I have used Teamviewer successfully in the past. I had not used it in about a year and I tried to use it today and I could not connect to the remote computer. I checked to make sure it was open and connected. I made sure I had the right ID. When I try to connect to the remote computer from my iPad, I get the prompt for the ID and below it there are options to remote connect or transfer files. When I type in my ID to connect to the remote computer it tells me it cannot be connected for an unknown error. Apparently I am unable to open a ticket either. I know the remote computer can have people access it, I had someone connect last week to help me with an issue. So it is with the V15.3.1 on my iPad0533EA6E-F698-4019-9F0C-1D5DF487D383.png

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  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐
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    Hi @challing 

    I'd like to ask you for some details, please:

    Have you rebooted the other machine? It is in a ready to work condition?

    Do you have updated versions on both sides? 

    Best regards

  • challing
    challing Posts: 2
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    Yes my machine has been rebooted. The version on my iPad does not give the option to put the password in. The version on the desktop is V12

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