link icon
Ask The Community

Corporate License not re-activating after payment info updated

Our corporate license had 'expired' due to a payment info screw-up on our side. Once I was able speak with a rep (before getting disconnected mid-call) they were able to get the invoice sent to me. I updated the payment info on the /payments page, but each of our installations, as well as the management console all say free license/trial expired/non-commercial use only. When I go to administer the company page, it only shows our asset management and endpoint protection licenses, but not our TV corporate license. 

I tried calling yesterday (3/18/20), but the auto-attendant pre-recording said "call volume was so high that they aren't able to take any calls, and to submit a support ticket" and then just hung up.  I have a support ticket that has been open since Tuesday (3/17/20) but it has sat without any acknowledgement for quite a while. 

Anyone have any suggestions of other things to try on my end?

EDIT: RESOLVED. Finally was able to get them on the phone and got everything up and running.