License activation

VlaMai
VlaMai Posts: 2
in General questions

Hi,

We have recently purchased a TeamViewer Premium for our company and registered TeamViewer account. For some reason we cannot assign license to our active account.

Invoice Nr. is [please don't post any personal information]

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  • VlaMai
    VlaMai Posts: 2

    Hi,

    I can see that Invoice number was errased from my post with the mark that it is a personal information. In this case please tell me which e-mail is better to use for service requests. The one I used in the beginning was service@teamviewer.com. I did send my request on 13.03.2020, but there was no reply on my message until this day.

    I have also tried to call customer service, both local and german, without any luck. It seems that it is impossible to get through.

  • JeanK
    JeanK Posts: 7,036 Community Manager 🌍

    Hello @VlaMai,

    Thank you for your message. ?

    You will find all the information you need how to submit a ticket here: How to submit a ticket

    Cheers,

    Jean

    Community Manager

Trustpilot

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