Missing security code
Hello, I am afraid to have reached a loop I cannot fix and would like to ask for suppor please.
Since last year I was provided a corporate license to my account for Team Viewer with dual factor authentication enabled (not the one I am writing this message from). I have bee using it for many months without issues, but in the last days I had to logout from the Team Viewer app on Windows, at the same time I changed my mobile phone with MS Authenticator and, again at the same time I forgot the Team Viewer password I set the first time.
Now I have reinstalled Team Viewer, but what happens is that I cannot login anymore.
Furthermore, if I click on the password recovery link, I can receive password change email with its link inside. Then I go to replace the password but a security code is then required to go on.
The problem is that I cannot get it if on the phone the TeamViewer account is no more present inside the MS Authenticator and, at the same time, I cannot add it back as I cannot provide another QR code if I am not logged into the TeamViewer website.
How can this be fixed, please?
Thank you in advance.