teamviewer.com link icon
or
Ask The Community

Missing security code

Hello, I am afraid to have reached a loop I cannot fix and would like to ask for suppor please.

Since last year I was provided a corporate license to my account for Team Viewer with dual factor authentication enabled (not the one I am writing this message from). I have bee using it for many months without issues, but in the last days I had to logout from the Team Viewer app on Windows, at the same time I changed my mobile phone with MS Authenticator and, again at the same time I forgot the Team Viewer password I set the first time.

Now I have reinstalled Team Viewer, but what happens is that I cannot login anymore.

Furthermore, if I click on the password recovery link, I can receive password change email with its link inside. Then I go to replace the password but a security code is then required to go on. 

The problem is that I cannot get it if on the phone the TeamViewer account is no more present inside the MS Authenticator and, at the same time, I cannot add it back  as I cannot provide another QR code if I am not logged into the TeamViewer website.

How can this be fixed, please?

Thank you in advance.

Tagged:

Comments

  • JeanK
    JeanK Posts: 3,401 Moderator

    Hello @alccad,

    Thank you for your message. ?

    Don't worry, we have a solution for this case as you have a Corporate license.
    Please activate your license on an other TeamViewer account.

    With this account, please submit a ticket via: https://support.teamviewer.com/a/  to get TFA disabled of your account.

    If you need any further information, please let me know.

    Best regards

    Jean

    French Community Moderator
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!