My remote control fails after a bit, despite being connected

tvan123

Hello,

Some time after I log into my session, I'm unable to control my remote computer. Even after I can't control the computer, I'm still able to see my updates in my desktop (e.g., a program running in terminal). Weirdly, the remote control starts working again after I move my physical mouse around at the remote location. Both computers are macOS. After I can't control the remote computer, the following message always shows up on the remote desktop:

I don't believe this is a problem of access permissions, as I attached a screenshot of the connection info below:

Any help would be greatly appreciated.

Thanks.

JeanK

Hello @tvan123,

Thank you for your message. ?

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.

And macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac.

Without this access, TeamViewer users connecting to macOS 10.14 or higher will only be able to view the screen but not control it with their mouse or keyboard.

And TeamViewer users connecting to macOS 10.15 or higher will additionally only be able to view the desktop background and the TeamViewer app, but not any other applications at all.

But don't worry, the solution is only a few clicks away! You will find how to proceed here: How to control a Mac running macOS 10.14 or higher 

Best,

Jean

 

tvan123

I solved this by unchecking the "Lock after Session End" in the Actions tab on my remote comptuer.

JeanK

Hello @tvan123,

Thank you for your message. ?

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer.

And macOS 10.15 (Catalina) has strengthened the security and privacy even further and requires additional permissions to be given to TeamViewer in order to control your Mac.

Without this access, TeamViewer users connecting to macOS 10.14 or higher will only be able to view the screen but not control it with their mouse or keyboard.

And TeamViewer users connecting to macOS 10.15 or higher will additionally only be able to view the desktop background and the TeamViewer app, but not any other applications at all.

But don't worry, the solution is only a few clicks away! You will find how to proceed here: How to control a Mac running macOS 10.14 or higher 

Best,

Jean

 

tvan123

I solved this by unchecking the "Lock after Session End" in the Actions tab on my remote comptuer.