How to disable prompt to "allow" or "deny" on mobile?

dude7691
dude7691 Posts: 1
in General questions

Hi guys,

I'm trying to set up full unattended access for a phone that is about 20 miles away from me. If it disconnects for whatever reason, I cannot possibly reconnect to it. I can't stop this **bleep** prompt from appearing no matter what I try. The phone is part of my "group" on my teamviewer account, and I've disabled all passwords I can see, but it's still asking for authentication (in the form of a pop up) whenever I try to connect to the mobile via quicksupport. Any of you know a way around this? Would program a macro to just autoaccept it but the UI perms for macros are broken on my phone.

Thanks. 

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  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @dude7691,

    Thank you for your message. ?

    Unattended is only possible with the Host app with Android.

    QuickSupport is designed for attended access, therefore, you cannot disable "allow" or "deny" from the app.

    To download the Host app for Android: https://www.teamviewer.com/en/download/android/ 

    Best,

    Jean

    Community Manager

  • alexubest25
    alexubest25 Posts: 1

    from the app it takes me to quick remote if i want to access remotely....

    Any step tutorial for how to run it fully remotely? 

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