link icon
Ask The Community

No Security Code or Recovery Code - Deleting Account


On my original account (not this one), I had set up 2 factor authentication. I have saved my recovery code somewhere but I cannot find it. I recently got a new phone and therefore cannot get the security code from the old 2 factor authentication app. From the research that I have done online or on this community page, the only way around it is to delete the account. I can remember the email address & password for that account. I can verify it with an employee of team viewer. I can still login to a page where it prompts me to enter the security code. I cannot enter that as I do not have my old phone. So I know my password is right. 

TLDR: Cannot get Security Code upon login and lost the recovery code. I want to keep the original account.

Whats the best solution? Please don't send me a link to login to team-viewer support page because I can only partially login... it asks me for a security code/recovery code which I do not have. 

Thank you,



  • JeanK
    JeanK Posts: 3,401 Moderator

    Hello @miitshaah2,

    Thank you for your message. ?

    You will find all the information you need in our post here: Disable TFA 

    Best regards


    French Community Moderator
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!